Total Care of Tri-Cities, Washington in Kennewick, WA

Pros

• The patient had the best experience for their first visit, and Jessica Lay was absolutely amazing.
• They love this doctor's office and appreciate consistently seeing the same nurses and provider.
• They feel incredibly grateful for the care received from Tri-Cities Community Health.
• Rachel Carter, APRN, listened carefully, answered every question, and treated them with kindness, never making them feel rushed; Dustin Carlson, DNP, makes them feel seen and respected at every visit.
• Dr. Cheryl Hipolito was amazing during a moment of vulnerability, and the urgent care nurses showed compassion that meant the world to them.
• The clinic makes patients feel valued, not like numbers, thanks to warmth and patience from the staff.
• They had an amazing walk-in dental visit and were seen within three hours, with exceptional hospitality from the receptionist, nurse, and doctor.
• Yolanda and the front desk, along with the rest of the staff, are kind, professional, and proficient; they do great work.
• The dental team provided a refreshing, comfortable experience, with Dr. Schur and assistant Gabriela Lopez being very nice and attentive.
• They would highly recommend Tri-Cities Community Health for compassionate care and quality service.

Cons

• They describe chronic scheduling issues, with appointments often booked far out and last-minute cancellations.
• They note rude and loud front desk staff and poor overall communication.
• They report a lack of competence and inadequate bedside manner among staff.
• They state management makes promises that are not followed through.
• They mention repeated appointment rescheduling and moves between Kennewick and Pasco without asking for consent.
• They complain of long wait times and under-staffing leading to delays.
• They describe miscommunication that sometimes results in the wrong medication being prescribed.

Review

Total Care of Tri-Cities in Kennewick is best suited for families that prize strong dental access, fast relief for acute dental issues, and pediatric dental care with compassionate, attentive staff. The dental side consistently stands out: walk-ins are welcomed and often treated same day, with several patients praising painless, efficient procedures and a team that makes youngsters feel at ease. The front-desk and clinical staff can be warm and professional when the day runs smoothly, with particular appreciation for caregivers like Yolanda, Lola, and the clinicians who take time to explain treatment plans and answer questions. For households prioritizing quick, practical dental solutions and a friendly, family-friendly environment, this is a credible, capable option that can deliver real relief without the circus of a specialist-only clinic.

Those who may want to consider alternatives are families for whom steady, predictable scheduling and consistently courteous, well-coordinated medical care are non-negotiable. Several reviews point to understaffing and frequent scheduling chaos, including cancellations, last-minute changes, and confusing communications. Weekend hours are absent, and some patients have faced moving between Kennewick and Pasco locations, which adds travel time and logistical headaches. For a family that needs reliable routine primary care, continuous physician continuity, and a seamless appointment experience, a larger, more consistently staffed practice or a different Tri-Cities clinic may offer fewer surprises day-to-day.

The strongest offsetting factor is the dental program's responsiveness and patient-focused care. When urgent dental needs arise, the staff's ability to accelerate treatment - same-day fillings or prompt referrals - can make a crucial difference, especially for children with acute pain or ongoing dental concerns. Positive impressions abound when the team stays engaged, explains options clearly, and delivers hands-on care that minimizes discomfort. In those cases, the advantages of immediate access and empathetic clinicians can outweigh the drawbacks of a less reliable overall scheduling system, making Total Care of Tri-Cities a practical choice for dental emergencies and routine pediatric dentistry.

Yet the medical side of Total Care of Tri-Cities does not consistently match the dental performance. Reviews describe a pattern of variable bedside manner, communication gaps, and front-desk attitudes that color the overall experience. Some patients report frustration with long waits, repeated rescheduling, and promises from management that don't translate into lasting change. The concern isn't just inconvenience; it's the sense that care coordination and follow-through can be brittle, especially when appointments are moved or canceled with little notice. While individual clinicians can be praised for their competence and warmth, the broader medical operation appears vulnerable to staffing shortages and inconsistent processes.

Environment and staff interactions in the clinic areas that aren't strictly dental show similar variability. Cleanliness and a generally welcoming atmosphere exist, but patient experiences hinge on which staff member is on duty. Some families recount exceptional encounters with doctors who listen and act, while others encounter front-desk friction or scheduling confusion that erodes confidence in ongoing care. The contrast between outstanding dental outcomes and mixed medical experiences means this facility functions best as a top-tier dental solution with caveats about medical visits that require steadier attention and reliability.

For families weighing this community, the verdict is practical and actionable: pursue Total Care of Tri-Cities if dental relief and pediatric dental excellence are your primary needs, and prepare for possible scheduling bumps and uneven medical encounters. Build in backup plans - know alternate local clinics or specialists, and confirm appointment times and locations well in advance. Engage management when consistent communication is essential, and monitor how changes in staffing or location affect your family's routine care. In short, this is a strong, dependable dental partner for many, with caveats that mean it may not be the optimal full-service medical home for every household.

This area of Kennewick, Washington, offers a variety of amenities within close proximity. Residents can enjoy a range of dining options including Sterling's Restaurant and Masala Indian Cuisine, as well as familiar chains like Panda Express and McDonald's for convenience. Pharmacies such as Walgreens and Rite Aid are nearby for easy access to healthcare needs. Places of worship like Kennewick Baptist Church and Kennewick First United Methodist Church provide spiritual support for residents. Nearby parks such as Columbia Park offer opportunities for outdoor activities and relaxation. Additionally, cafes like Mocha Express and Barracuda Coffee Company provide cozy spots to socialize or enjoy a cup of coffee. For medical needs, there are several physician offices in the area including Benton-Franklin Health District and Mid-Columbia Eyecare Center. The availability of theaters like Southgate 10 and hospitals including Trios Health make this area convenient for seniors looking for entertainment options and quality healthcare services.

Restaurants

• Sterling's Restaurant (0.1 miles)
• Panda Express (0.2 miles)
• Village Tavern (0.3 miles)
• Masala Indian Cuisine (0.3 miles)
• Taco Bell (0.4 miles)
• Denny's (0.4 miles)
• McDonald's (0.4 miles)

Pharmacies

• Walgreens (0.2 miles)
• Rite Aid (0.3 miles)
• Safeway Pharmacy (0.4 miles)
• Sav-On Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• Walmart Pharmacy (2.2 miles)
• Yoke's Fresh Markets (2.3 miles)

Places of Worship

• Kennewick Baptist Church (0.6 miles)
• Kennewick First United Methodist Church (2 miles)

Parks

• Columbia Park (1 miles)
• Playground of Dreams (1 miles)
• Lawrence Scott Park (2 miles)
• Desert Dunes Park (3.2 miles)

Cafes

• Mocha Express (1.4 miles)
• Barracuda Coffee Company (1.8 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Roasters Coffee (2.7 miles)
• Roasters Coffee (3 miles)

Physicians

• Benton-Franklin Health District (1.7 miles)
• Rejuvalux Aesthetics (1.9 miles)
• Mid-Columbia Eyecare Center (2 miles)
• Blue Heron Naturopathic Care (2 miles)
• Miramar Clinic (2.1 miles)
• New Edge Wellness Center (2.1 miles)
• Bi-State Occupational Safety & Health Services (2.2 miles)

Theaters

• Southgate 10 (2.2 miles)

Hospitals

• Kennewick Public Hospital District (2.2 miles)
• Trios Health (2.2 miles)
• Kennewick General Hospital (2.3 miles)
• Family Birthing Center (2.4 miles)
• Trios Health (2.4 miles)
• Kadlec Medical Center (2.8 miles)
• Trios Southridge Hospital (2.9 miles)