Addus Healthcare

Pros

• The agency provided professional and helpful assistance in finding a home care worker.
• They were flexible in adjusting the number of hours needed for care as per their requirement.
• The local manager, Dana, has been extremely helpful and responsive in addressing all queries.
• The pre-screening and training process for employees instilled confidence in the quality of service provided.
• The customer appreciated the gradual reduction in care hours as their mother's health improved.

Cons

• Some people may have had a negative experience with this agency and found them unprofessional or unhelpful in finding a home care worker.
• Others may have had difficulties with changing the number of hours needed, experiencing inflexibility or complications in adjusting their schedule.
• Certain individuals might not have had a positive experience with the local manager Dana, feeling that their questions were not adequately addressed or that they did not receive satisfactory support.
• There may be concerns from some customers regarding the level or quality of screening and training that each employee receives, possibly raising doubts about their competence or suitability for the job.

Review

Finding a home care agency that is professional and helpful can be a daunting task, but I was fortunate enough to come across one that exceeded my expectations. This agency proved to be exceptional in their efforts to find a suitable home care worker for my mother. One aspect that particularly impressed me was their flexibility in accommodating our needs. Since we only required assistance for a few hours each day, it was incredibly convenient to be able to adjust the number of hours as needed.

As my mother's health began to improve, we were pleased to find that we could reduce the number of hours from 2 per day, 7 days a week, to just 1 hour per day, 5 days per week. This adaptability allowed us to tailor the care plan specifically to my mother's evolving needs, ensuring she received the right level of support at all times. It was reassuring to have an agency that understood our unique situation and offered such flexibility.

One key individual who played an integral role in our experience with this agency was the local manager, Dana. Her dedication and willingness to assist us throughout this process has been invaluable. Dana readily addressed all our questions and concerns promptly and knowledgeably, demonstrating a genuine commitment to providing exceptional customer service. Her expertise contributed significantly to making our transition into home care smooth and stress-free.

What sets this agency apart from others is their thorough approach in recruiting caregivers. They conduct extensive screenings and provide comprehensive training for each employee they hire. This meticulous selection process ensures that only qualified individuals are entrusted with the responsibility of caring for loved ones. As a result, I found peace of mind knowing that my mother was receiving assistance from someone who had undergone rigorous vetting and had acquired the necessary skills through specialized training.

Ultimately, the positive experience I had with this agency stems from their professionalism, adaptability, and commitment to quality care. Their ability to tailor services based on changing circumstances demonstrates their understanding of individual needs within the home care industry. The competence and attentiveness of the local manager, Dana, further enhanced our overall satisfaction with their services.

In conclusion, my search for a reliable and dependable home care agency was rewarded when I found this particular agency. Their flexibility in adjusting the number of hours according to my mother's needs allowed us to find the perfect balance for her care. The exceptional support provided by the local manager, Dana, ensured that all our questions were answered promptly and thoroughly. Furthermore, their rigorous screening process and comprehensive training instilled confidence in me that my mother was receiving assistance from a qualified and competent caregiver. It is without hesitation that I highly recommend this agency to anyone seeking high-quality home care services.

Located in the heart of Kennewick, Washington, this neighborhood offers a plethora of amenities within close proximity. From a variety of dining options such as Sterling's Restaurant and Masala Indian Cuisine to convenient pharmacies like Walgreens and Rite Aid, everything you need is just a short distance away. The area also boasts several places of worship for spiritual support, parks for leisurely strolls like Columbia Park and Lawrence Scott Park, and cafes like Mocha Express and Barracuda Coffee Company for social gatherings. In terms of healthcare, there are numerous physicians' offices including Benton-Franklin Health District and New Edge Wellness Center. For entertainment, Southgate 10 theater is nearby, while hospitals such as Trios Health and Kadlec Medical Center are easily accessible for any medical needs. With its central location and abundance of amenities, this neighborhood provides a convenient and comfortable living environment for seniors in Kennewick.

Restaurants

• Sterling's Restaurant (0.1 miles)
• Masala Indian Cuisine (0.3 miles)
• Panda Express (0.3 miles)
• Village Tavern (0.4 miles)
• Denny's (0.4 miles)
• Taco Bell (0.4 miles)
• McDonald's (0.4 miles)

Pharmacies

• Walgreens (0.3 miles)
• Rite Aid (0.3 miles)
• Safeway Pharmacy (0.4 miles)
• Sav-On Pharmacy (1.3 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2.1 miles)
• Yoke's Fresh Markets (2.3 miles)

Places of Worship

• Kennewick Baptist Church (0.6 miles)
• Kennewick First United Methodist Church (2 miles)

Parks

• Columbia Park (1.1 miles)
• Playground of Dreams (1.1 miles)
• Lawrence Scott Park (1.9 miles)

Cafes

• Mocha Express (1.4 miles)
• Barracuda Coffee Company (1.7 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2 miles)
• Dutch Bros Coffee (2.3 miles)
• Roasters Coffee (2.6 miles)
• Roasters Coffee (3 miles)

Physicians

• Benton-Franklin Health District (1.7 miles)
• Rejuvalux Aesthetics (1.8 miles)
• New Edge Wellness Center (2 miles)
• Bi-State Occupational Safety & Health Services (2.1 miles)
• Blue Heron Naturopathic Care (2.1 miles)
• Mid-Columbia Eyecare Center (2.1 miles)
• Miramar Clinic (2.2 miles)

Theaters

• Southgate 10 (2.1 miles)

Hospitals

• Kennewick Public Hospital District (2.3 miles)
• Trios Health (2.3 miles)
• Kennewick General Hospital (2.3 miles)
• Family Birthing Center (2.4 miles)
• Trios Health (2.4 miles)
• Kadlec Medical Center (2.7 miles)
• Trios Southridge Hospital (2.8 miles)