Addus Healthcare in Kennewick, WA

Pros

• Anai is efficient, goes above and beyond for her clients, and is always available to help.
• Lily, Daisy, Melinda, and Saharra are kind and greet everyone with a smile.
• The office staff consistently treats clients with respect and kindness.
• They review each client's care needs to ensure compatibility between caregiver and client.
• Addus is a great place to work, with supportive staff and a meaningful impact on clients.
• The company offers flexible scheduling to fit caregivers' lifestyles.
• Lily is a dedicated coordinator who is professional, ethical, and helpful, making the hiring process smooth.
• Office staff show appreciation to caregivers and are there when needed.
• The workforce is friendly, caring, and respectful toward both employees and clients.
• Dana is a helpful local manager who answers questions, and each hired employee is screened and trained.

Cons

• The office lacks management, and Lilly is described as incompetent.
• The company is irresponsible and dishonest; they are accused of lying to clients.
• They neglect their clients and staff.
• They never pay on time and are unorganized.
• Kendra is described as rude to customers and should be fired.
• They have no reliable communication with clients; caregivers' arrival times and duties are unclear.
• They removed a caregiver who had been helping a neighbor, which upset the client and was unhelpful.
• Caregivers are reportedly dressed unprofessionally, in flip flops and shorts.

Review

Addus Home Care in Kennewick is best suited for families seeking at-home caregiving with a flexible, caregiver-driven model and a locally responsive office that can tailor matches to a client's changing needs. The strongest case here is for households that can actively partner with a coordinator to secure compatible caregivers, appreciate a supportive, kind staff culture, and value the ability to adjust hours as health conditions evolve. This is not the pick for those who demand flawless reliability, perfectly consistent scheduling, and hands-off management; when the office coordinating falls short, the drawbacks become pronounced.

Those considering alternatives should note that several reviews flag gaps in management and communication, with some clients feeling the system can be disorganized, slow to pay, or lacking clear accountability. The risk is not the absence of good caregivers, but the inconsistency of support and timeliness from the office itself. If a family cannot tolerate periodic miscommunications, frequent caregiver turnover, or a sense that staff are not aligned on client expectations, it makes sense to explore other agencies or direct hires where processes are more streamlined and supervision is tighter.

The positives here - compassionate, personable caregivers; office staff who can be responsive and respectful when functioning well; and a genuine emphasis on compatibility - do offset the main cons when the coordinator is engaged and proactive. Many reviews praise specific team members for going "above and beyond," with references to Lily, Misty, and Daisy who help clients feel seen and supported. The screening and training of aides, plus genuine flexibility on scheduling, provide real value for families juggling work, caregiving, and changing medical needs. In practice, the level of care quality hinges on the consistency of leadership and the ability to assign reliable, well-matched caregivers.

To make a sound decision, prospective families should press for clarity on the governance that drives daily operations. Ask for a dedicated coordinator who will be the go-to contact, and insist on a written schedule with backup options if a caregiver is late or ill. Confirm how pay, overtime, and shift changes are handled, and request a plan for turnover or caregiver switching that minimizes disruption to the client. Request introductions to a few potential caregivers and a short trial period to evaluate compatibility in real life, not just on paper. Also verify expectations around professional presentation and task scope, since some clients have noted concerns about attire and focus during visits.

Overall, Addus presents a practical middle-ground option: strong potential for personalized care and flexible arrangements, tempered by a need for vigilant, hands-on oversight from the family and a proactive, accountable office. The 3.8 rating from 34 reviews reflects a reality of meaningful, positive experiences alongside sharp, recurring complaints about management and consistency. For families with the bandwidth to supervise the relationship and advocate for reliable scheduling, this agency can be a meaningful support in maintaining independence at home. For those who prize steady predictability and unambiguous lines of responsibility, considering alternatives or a more tightly managed provider may be wise.

The decisive factor is your tolerance for oversight. If a trusted coordinator is willing to champion the plan, secure regular caregiver assignments, and keep communication crisp, Addus can deliver real value through compassionate aides and adaptable hours. If not, the risk of gaps - missed visits, unclear instructions, or pay and scheduling disputes - can undercut the benefits and erode confidence in home care. Families should enter with a concrete, written plan: who will oversee the care, how often schedules will be updated, what constitutes a back-up for caregiver absences, and what escalation steps exist if the care falls short. A well-structured trial will reveal whether the positives can consistently outweigh the negatives in the long run.

Located in the heart of Kennewick, Washington, this neighborhood offers a plethora of amenities within close proximity. From a variety of dining options such as Sterling's Restaurant and Masala Indian Cuisine to convenient pharmacies like Walgreens and Rite Aid, everything you need is just a short distance away. The area also boasts several places of worship for spiritual support, parks for leisurely strolls like Columbia Park and Lawrence Scott Park, and cafes like Mocha Express and Barracuda Coffee Company for social gatherings. In terms of healthcare, there are numerous physicians' offices including Benton-Franklin Health District and New Edge Wellness Center. For entertainment, Southgate 10 theater is nearby, while hospitals such as Trios Health and Kadlec Medical Center are easily accessible for any medical needs. With its central location and abundance of amenities, this neighborhood provides a convenient and comfortable living environment for seniors in Kennewick.

Restaurants

• Sterling's Restaurant (0.1 miles)
• Masala Indian Cuisine (0.3 miles)
• Panda Express (0.3 miles)
• Village Tavern (0.4 miles)
• Denny's (0.4 miles)
• Taco Bell (0.4 miles)
• McDonald's (0.4 miles)

Pharmacies

• Walgreens (0.3 miles)
• Rite Aid (0.3 miles)
• Safeway Pharmacy (0.4 miles)
• Sav-On Pharmacy (1.3 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2.1 miles)
• Yoke's Fresh Markets (2.3 miles)

Places of Worship

• Kennewick Baptist Church (0.6 miles)
• Kennewick First United Methodist Church (2 miles)

Parks

• Columbia Park (1.1 miles)
• Playground of Dreams (1.1 miles)
• Lawrence Scott Park (1.9 miles)

Cafes

• Mocha Express (1.4 miles)
• Barracuda Coffee Company (1.7 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2 miles)
• Dutch Bros Coffee (2.3 miles)
• Roasters Coffee (2.6 miles)
• Roasters Coffee (3 miles)

Physicians

• Benton-Franklin Health District (1.7 miles)
• Rejuvalux Aesthetics (1.8 miles)
• New Edge Wellness Center (2 miles)
• Bi-State Occupational Safety & Health Services (2.1 miles)
• Blue Heron Naturopathic Care (2.1 miles)
• Mid-Columbia Eyecare Center (2.1 miles)
• Miramar Clinic (2.2 miles)

Theaters

• Southgate 10 (2.1 miles)

Hospitals

• Kennewick Public Hospital District (2.3 miles)
• Trios Health (2.3 miles)
• Kennewick General Hospital (2.3 miles)
• Family Birthing Center (2.4 miles)
• Trios Health (2.4 miles)
• Kadlec Medical Center (2.7 miles)
• Trios Southridge Hospital (2.8 miles)