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3.4 from 39 reviews
5 stars
22
4 stars
1
3 stars
1
2 stars
1
1 stars
14
Overall Review of Addus Healthcare
caveat3 reviews mention this
Communication and scheduling feel inconsistent
Some residents and families describe unreliable communication and timing.
Several reviews say they didn’t know when a caregiver would arrive or what was happening day to day. Other comments describe caregivers missing duties, arriving late, or leaving early, which affected day-to-day consistency. A couple of reviews are more positive about responsiveness, but the communication complaints show up repeatedly enough to be a clear concern.
common12 reviews mention this
Caregivers are described as kind
Many reviews describe respectful, supportive caregivers and office support.
A large share of reviews focus on caregivers and office staff being kind, caring, and respectful. Some people also mention prompt help with questions, and they describe staff as compassionate and professional. Even among positive workplace reviews, the consistent theme is that support is available when needed.
caveat3 reviews mention this
Pay on time is a recurring complaint
Some reviews mention problems with pay arriving on time.
Multiple negative reviews say caregivers don’t get paid on time. Others also describe the company as unorganized or disrespectful, alongside the pay issue. Taken together, timing of compensation shows up as a repeated frustration.
caveat2 reviews mention this
Care quality depends on fit
Some families report trouble following care instructions or finding a lasting match.
At least a couple of reviews describe mismatches in how care is carried out, including not following simple instructions or not staying for the expected time. One review also describes concerns about caregiver changes for a client with severe anxiety, which left the person and caregiver upset. These comments suggest that continuity and fit can be a challenge for some households.
common2 reviews mention this
Training and screening are specifically mentioned
Reviews mention screening and training, but expectations aren’t consistent.
One review says employees are screened and receive training before being hired. Another says some caregivers aren’t trained, which contradicts that experience. Together, they point to mixed perceptions about how prepared caregivers are for the work.
common2 reviews mention this
Hours can be adjusted for needs
Some reviews mention flexibility in scheduling hours.
One family review describes starting with more daily hours and then reducing the schedule as the person’s health improved. Another caregiver review says the company is flexible with schedule and lifestyle. This combination suggests scheduling flexibility is meaningful for both clients and caregivers, at least in some situations.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Tri-Cities (4 miles away)
Nearby Places of Interest
Located in the heart of Kennewick, Washington, this neighborhood offers a plethora of amenities within close proximity. From a variety of dining options such as Sterling's Restaurant and Masala Indian Cuisine to convenient pharmacies like Walgreens and Rite Aid, everything you need is just a short distance away. The area also boasts several places of worship for spiritual support, parks for leisurely strolls like Columbia Park and Lawrence Scott Park, and cafes like Mocha Express and Barracuda Coffee Company for social gatherings. In terms of healthcare, there are numerous physicians' offices including Benton-Franklin Health District and New Edge Wellness Center. For entertainment, Southgate 10 theater is nearby, while hospitals such as Trios Health and Kadlec Medical Center are easily accessible for any medical needs. With its central location and abundance of amenities, this neighborhood provides a convenient and comfortable living environment for seniors in Kennewick.
Restaurants
Sterling's Restaurant (0.1 miles)
Masala Indian Cuisine (0.3 miles)
Panda Express (0.3 miles)
Village Tavern (0.4 miles)
Denny's (0.4 miles)
Taco Bell (0.4 miles)
McDonald's (0.4 miles)
Pharmacies
Walgreens (0.3 miles)
Rite Aid (0.3 miles)
Safeway Pharmacy (0.4 miles)
Sav-On Pharmacy (1.3 miles)
Walgreens (2 miles)
Walmart Pharmacy (2.1 miles)
Yoke's Fresh Markets (2.3 miles)
Places of Worship
Kennewick Baptist Church (0.6 miles)
Kennewick First United Methodist Church (2 miles)
Parks
Columbia Park (1.1 miles)
Playground of Dreams (1.1 miles)
Lawrence Scott Park (1.9 miles)
Cafes
Mocha Express (1.4 miles)
Barracuda Coffee Company (1.7 miles)
Starbucks (2 miles)
Dutch Bros Coffee (2 miles)
Dutch Bros Coffee (2.3 miles)
Roasters Coffee (2.6 miles)
Roasters Coffee (3 miles)
Physicians
Benton-Franklin Health District (1.7 miles)
Rejuvalux Aesthetics (1.8 miles)
New Edge Wellness Center (2 miles)
Bi-State Occupational Safety & Health Services (2.1 miles)
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Tri-Cities (4 miles away)
Peaceful location with extensive nearby amenities (healthcare, dining, parks).
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