Chinook Home Health Care

Pros

• They were professional, caring and helpful.
• Tammy Green has been heaven-sent; she became like family to the patient.
• Chinook Home Health Care's staff are beyond caring and treat patients like family.
• The Chinook team became a second family, ensuring proper nutrition, timely medications, and meaningful visits.
• The caregivers were professional, skilled, trusted and genuinely compassionate.
• The supervisor kept the family informed and provided peace of mind, even from a long distance.
• The care they provided made a difficult time easier and helped loved ones pass peacefully.

Cons

• The fingerprint appointment ended with a sign on the door stating Identigo was closed for the next week.
• The previous company promised the moon, failed to deliver, and charged for services not required.
• The caregivers provided by that company were not certified or qualified and did not follow basic CNA training.
• The supervision was dismal and there was no consensus on care expectations.
• They claimed two people were needed to turn the patient, though one person could do it correctly.
• The company did not show up to care, leaving the loved one hungry.
• The caregivers were described as always on the phone and lazy.
• The owner accused the mother of being mentally unstable and threatened to terminate service.
• The service could be canceled with two weeks' notice, disrupting care.

Review

Chinook Home Health Care has inspired a wide range of experiences, from deeply grateful lifelong relationships to cautions about the realities of home health services. Across multiple stories, the common thread is a commitment to genuine care and a willingness to go the extra mile in trying circumstances. Families describe a team that shows up with consistent professionalism, warmth, and a readiness to coordinate with doctors and other providers to ensure their loved ones' needs are met. In many accounts, the caregivers are not just workers but trusted partners who become part of the family's daily life during challenging times.

A number of reviewers highlight remarkable personal connections, especially with Tammy Green and Johannah Weeks. Tammy, in particular, is referenced repeatedly as "heaven sent" and as someone who became almost like a daughter to a grandmother who looked forward to her visits. The sentiment extends beyond routine tasks: caregivers and office staff were described as consistently available, offering not just care but empathy, conversation, and a sense of companionship. In one long-running scenario, Chinook's team supported a father for two and a half years, ensuring proper nutrition, timely medications, and daily engagement - whether puzzles, conversations, or simply shared television time. The care was framed as going beyond essential duties to provide comfort, safety, and dignified moments in a difficult period of life.

The strength of Chinook's approach is evident in stories of transition from other agencies to Chinook. One family recounted a harrowing experience with a different provider, where concerns about CNA-level care, supervision gaps, and even dangerous attempts to assist a patient led them to seek a change. In contrast, Chinook's team - led by compassionate supervisors - facilitated a seamless and thorough transition, communicating with doctors, aligning orders, and delivering caregivers who were qualified, certified, and genuinely attentive. The shift brought peace of mind: loved ones received care that was reliable, professional, and deeply considerate, culminating in a peaceful send-off for a father who had endured a difficult final chapter.

The enduring relationships continued after the initial transition. As years passed, Chinook supported ongoing caregiving for elderly parents, adapting to increasing needs, including rounds of around-the-clock care and ultimately a move to CNA-level support as required. Reviewers stress that the office staff maintained lines of communication, sometimes even when a caregiver team member was miles away, and advised families on best steps to protect their loved ones while navigating medical needs. This level of coordination - doctor communication, consistent check-ins, and a team that felt like a second family - became the hallmark of what many families valued most about Chinook.

Yet no service is without its blemishes, and some reviewers voiced concerns that demand careful attention. One aside describes a scheduling mishap where fingerprints had to be completed, only to arrive at a closed door due to a sign indicating Indentigo was temporarily unavailable. This anecdote underscores how operational hiccups can disrupt perceived reliability, particularly when a family is preparing for important steps like background checks or onboarding. Another, more pointed, critique warned potential clients away when a loved one lacks mental capacity, suggesting that caregivers didn't always show up or that meals could go unpaid if supervision faltered. These cautions reflect real fragility in home health arrangements and remind prospective families to thoroughly vet staffing, supervision, and accountability in any agency they consider.

In the spirit of a complete picture, many accounts end on a hopeful note about the positive impact Chinook can have. Reviewers describe how caregivers who like their job - people who are dependable, respectful, and capable - make a meaningful difference in daily life: driving to appointments, helping with groceries, ensuring safe transport, and maintaining routines that preserve dignity and independence. The dedication of the management team - often noted for proactive outreach, weekly check-ins, and a willingness to stay engaged even when plans change - emerges as a recurring strength. For families who have found the right match, Chinook represents more than care providers; they become trusted allies in managing aging, illness, and the complicated logistics that accompany caregiving.

Overall, the narrative around Chinook Home Health Care is a blend of loyalty and caution. The strongest testimonials speak to a profound trust built over years, with caregivers who not only meet medical and daily living needs but also provide a sense of safety, warmth, and companionship. The most valuable lessons reflect the importance of careful onboarding, clear communication, and sustained supervision - elements that can turn a difficult health journey into a more manageable, humane experience for both patients and the families who care for them.

This area of Kennewick, Washington offers a variety of conveniences for senior living. There are several restaurants within walking distance, including Village Tavern and Denny's for dining options. Pharmacies such as Walgreens and Rite Aid are nearby for easy access to medications. Places of worship, including Kennewick Baptist Church, provide spiritual support for residents. Parks like Playground of Dreams and Columbia Park offer opportunities for outdoor recreation and relaxation. Various healthcare options are also available, with physicians' offices and hospitals in close proximity. Additionally, cafes like Mocha Express and Starbucks provide cozy spots for socializing over coffee. Overall, this area provides a combination of amenities that cater to the needs of seniors seeking a comfortable and convenient living environment.

Restaurants

• Village Tavern (0 miles)
• Taco Bell (0.1 miles)
• Denny's (0.1 miles)
• McDonald's (0.1 miles)
• Panda Express (0.2 miles)
• Sterling's Restaurant (0.3 miles)
• Masala Indian Cuisine (0.4 miles)

Pharmacies

• Walgreens (0.1 miles)
• Rite Aid (0.1 miles)
• Safeway Pharmacy (0.2 miles)
• Sav-On Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Yoke's Fresh Markets (2 miles)
• Yoke's Pharmacy (2 miles)

Places of Worship

• Kennewick Baptist Church (0.2 miles)
• Kennewick First United Methodist Church (1.7 miles)

Parks

• Playground of Dreams (0.9 miles)
• Columbia Park (1 miles)
• Lawrence Scott Park (2.3 miles)
• Eastgate Park (3 miles)
• Desert Dunes Park (3.4 miles)

Physicians

• Benton-Franklin Health District (1.4 miles)
• Blue Heron Naturopathic Care (1.7 miles)
• Rejuvalux Aesthetics (1.9 miles)
• Mid-Columbia Women's Health (1.9 miles)
• Spalding Medical Building (2 miles)
• Inland Cardiology Associates PS (2 miles)
• New Edge Wellness Center (2 miles)

Cafes

• Mocha Express (1.7 miles)
• Dutch Bros Coffee (1.9 miles)
• Starbucks (2 miles)
• Barracuda Coffee Company (2 miles)
• Dutch Bros Coffee (2.1 miles)
• Roasters Coffee (2.6 miles)
• Roasters Coffee (3.4 miles)

Hospitals

• Kennewick Public Hospital District (1.9 miles)
• Trios Health (1.9 miles)
• Kennewick General Hospital (2 miles)
• Family Birthing Center (2 miles)
• Trios Health (2 miles)
• Trios Southridge Hospital (2.8 miles)
• Kadlec Medical Center (3.1 miles)

Theaters

• Southgate 10 (2.1 miles)