The Gardens at Town Square

Pros

• The staff at The Gardens at Town Square is consistently praised for being attentive, kind, and caring, contributing to a positive experience for residents and their families.
• Residents have happy experiences and thrive in the community, enjoying new friendships and engaging activities.
• The facility is described as immaculate, classy, and well run, creating an inviting atmosphere for residents.
• Many reviewers express appreciation for the excellent food provided at the establishment, enhancing overall satisfaction.
• The organization behind The Gardens is recognized for its smart and resident-centered leadership, especially during challenging times such as the pandemic.
• Residents feel valued and comfortable due to the friendly interactions with staff members who know them by name.
• The community offers a variety of activities that cater to different interests, promoting an active lifestyle among residents.
• Overall impressions of the facility highlight its elegant appearance and cleanliness, making it a desirable living option.

Cons

• The care provided for memory care residents at The Gardens at Town Square is inadequate, with concerns about staff responsiveness and attention to their needs.
• One resident's father was neglected, leading to him being left alone for hours and going without food.
• Although the facility is physically appealing, it lacks sufficient memory care support for those who need it.
• While the facility offers many activities, complaints about limited options during the pandemic indicate a struggle to maintain engagement.
• Some residents noted that counter space and older appliances in their apartments were not satisfactory compared to their expectations.

Review

The Gardens at Town Square has garnered a range of reviews that highlight both the positive aspects of the facility and some areas for improvement, particularly concerning memory care. Overall, many residents and family members express satisfaction with the attentive, kind, and professional staff who contribute significantly to the community's welcoming environment. From caregivers to management, reviewers consistently emphasize the compassionate care provided, which has allowed many loved ones to thrive in their new living arrangements. The ratio of caregivers to residents has been noted positively as well, suggesting that personal attention is a hallmark of the services offered.

One recurring theme in the reviews is how residents adapt and flourish in this supportive community. As one family member shared, their loved one has made new friends and become engaged with various activities offered by The Gardens, contributing to her overall happiness and well-being. The facility's clean and elegant design further adds to this positive experience—many describe it as being well-maintained with bright rooms and appealing communal areas. Reviewers appreciate the attention to detail seen throughout The Gardens at Town Square, from its cleanliness to its engaging activities available for residents.

Food quality is another frequently praised aspect of life at The Gardens. Reviewers comment on not only the taste but also the variety offered in dining services. One family noted a delightful experience during an in-person tour where they dined with staff members who were friendly and informative about all offerings within the facility. Such experiences reinforce perceptions that The Gardens operates like a five-star establishment rather than merely an assisted living home.

However, despite these glowing reviews highlighting exceptional service in many respects, some concerns have arisen regarding memory care provisions. Several reviewers caution prospective families who require specialized memory support for their loved ones; there are instances where staff responsiveness seemed lacking in these areas. Specific concerns included inadequate assistance during mealtimes for those who want or need more help. Some families experienced troubling incidents where their loved ones were left unattended for extended periods or did not receive appropriate care tailored to their memory-related needs.

The communication style of management received appreciation during difficult times such as the pandemic when timely updates kept families informed about health protocols and activity adjustments within The Gardens. Residents had limited access to common dining areas initially; however, staff worked diligently to ensure that meals were still delivered efficiently while maintaining good standards amid challenges posed by COVID-19 precautions.

Ultimately, many families felt grateful for choosing The Gardens at Town Square as a home for their loved ones due to its favorable location combined with impressive amenities like an onsite bistro and library facilities. Although some residents expressed desires for improvements—such as extra counter space or updated appliances—these issues seem minor compared to other positives reported consistently throughout feedback from those connected with this community.

In summary, when considering assisted living options like The Gardens at Town Square, prospective residents can find assurance through detailed accounts expressing delight over personalized care experiences alongside community dynamics built on mutual respect among both staff and fellow residents alike. However, potential clients needing specific memory care services should weigh those considerations carefully before making decisions about whether this facility aligns with individual circumstances or requirements needed for optimal comfort levels within such environments.

This area of Bellevue, Washington offers a variety of amenities and services that may be appealing for senior living. With close proximity to several hospitals such as Overlake Hospital Medical Center and Seattle Children's Hospital, medical care is easily accessible. There are also numerous pharmacies and physicians nearby for healthcare needs. In terms of recreation, several parks provide opportunities for outdoor activities and relaxation. Additionally, there are plenty of dining options including Chick-Fil-A, Din Tai Fung, and Kura Revolving Sushi Bar within a short distance. Public transportation options such as the University of Washington LINK Station make it convenient to travel around the city. Overall, this area provides a well-rounded environment with essential services for seniors looking to settle in Bellevue.

Hospitals

• Overlake Hospital Medical Center (0.3 miles)
• Dengda Tang MD | Kaiser Permanente (0.3 miles)
• Seattle Children's Hospital (5.2 miles)
• Uw Medical Center Cafeteria (5.8 miles)
• Swedish Medical Center (6 miles)
• Harborview Medical Center (6.2 miles)

Restaurants

• Chick-Fil-A (0.3 miles)
• Din Tai Fung (0.4 miles)
• Uwajimaya (0.5 miles)
• Kura Revolving Sushi Bar (0.6 miles)
• Burgermaster (1.6 miles)
• McDonald's (1.9 miles)
• McDonald's (4.3 miles)

Parks

• Georgia Zumdieck Park (0.4 miles)
• Bellevue Downtown Park (0.6 miles)
• Luther Burbank Park (2.5 miles)
• Terrace Park (3.2 miles)
• Marina Park Dock (4 miles)
• Grass Lawn Park (4.1 miles)
• Madison Park (4.3 miles)

Pharmacies

• Bartell Drugs (0.6 miles)
• Safeway Pharmacy (0.6 miles)
• Bartell Drugs (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.8 miles)
• Safeway Pharmacy (1.8 miles)
• Walgreens (2.9 miles)

Physicians

• Medical Arts Associates (0.6 miles)
• Evergreen Speech and Hearing Clinic (0.6 miles)
• Allegro Pediatrics (1.1 miles)
• Seattle Reproductive Medicine (1.3 miles)
• UW Medicine Sports Medicine Center at Eastside Specialty Center (1.3 miles)
• Advanced Family Medicine (2.6 miles)
• Allegro Pediatrics (3.4 miles)

Cafes

• Mercurys Coffee (1.4 miles)
• Google (3.6 miles)
• Starbucks (4.2 miles)
• Squirrel Chops (5.2 miles)
• Starbucks (5.6 miles)
• Mercurys Coffee (5.6 miles)
• Oddfellows Cafe & Bar (5.9 miles)

Theaters

• AMC Factoria 8 (2.9 miles)

Transportation

• University of Washington LINK Station (5.6 miles)
• Mount Baker Station (5.7 miles)
• Capitol Hill LINK Station (6 miles)
• Columbia City Station (6.2 miles)
• U District Station (6.3 miles)