Pacific Regent Bellevue

Cons

• The staff at Pacific Regent Bellevue are not trained on dealing with dementia residents and can be dismissive when asked for help.
• The nursing staff at Pacific Regent seems demoralized and overwhelmed, and management does not recognize the high level of care needed by residents.
• The director of nursing and her managers at Pacific Regent have caused many good nurses to leave the facility, resulting in a loss of nursing staff.
• The care coordination at Pacific Regent is very poor, with residents not receiving scheduled showers and medication as prescribed by their physician.
• Pacific Regent did not provide adequate care to a resident's mother, with missed appointments and lack of communication from the social worker and head nurse.
• The management at Pacific Regent is not involved enough in addressing issues such as staffing and coordination of care.
• The apartment that was shown during a visit to Pacific Regent was too small for the individual's needs.
• Communication with the staff at Pacific Regent was difficult, with unanswered phone calls and delayed scheduling of follow-up appointments.
• Medicare did not cover the stay at Pacific Regent for one individual's husband, leading to unexpected expenses.
• The therapy services provided at Pacific Regent were questionable, with speech therapy and eye-to-eye therapy being prioritized over physical therapy for an individual with Alzheimer's who had fallen.

Review

Pacific Regent Bellevue is a beautiful and tall building located in downtown Bellevue. With 17 floors, the facility offers two-bedroom apartments and studios for its residents. The area surrounding the building is described as gorgeous, making it an ideal location. One of the highlights of this community is the provided meals, which can be enjoyed in either the formal dining area or the more casual section. Additionally, there are various communal areas where residents can engage in activities such as reading or knitting, fostering a sense of community.

The Springs at Pacific Regent is also highly praised for its beauty and pleasant staff members. Visitors note that the staff member who gave them a tour was extremely helpful and made their experience enjoyable. The proximity to the hospital, being only two blocks away, adds to its convenience and appeal. While admitting that it is pricey, these reviewers believe it's worth every penny due to its exceptional location.

Several reviews mention the excellent care provided by the staff at The Springs. One family expressed gratitude for their mother's dignified and comfortable treatment during her stay. They extend special thanks to the nurses and caregivers on the second floor for their compassion and dedicated care. Another reviewer commends the hardworking and competent care team who helped their mother recover from severe pain after an injury left her unable to stand or walk.

Unfortunately, not all reviews were positive experiences for residents or their families. One individual expresses concern over staff training when dealing with dementia patients, stating that some staff members are dismissive when asked for help. This reviewer believes proper training and feedback are necessary for improvement in this area.

Another negative review criticizes management at Pacific Regent, suggesting that focusing on profits has resulted in demoralized nursing staff and inadequate care for high-needs residents. Nursing staffing issues are highlighted, as well as concerns about dignity when it comes to maintaining hygiene routines like changing incontinence products regularly.

A family member details a disappointing experience with the director of nursing and charge nurse at Pacific Regent. They claim that both lack competence and have caused the facility to lose many skilled staff members. The reviewer strongly advises against choosing this facility until management is changed.

Care coordination also drew criticism from one reviewer, who claimed that showers were not given when scheduled due to a lack of shower aides. They expected management to be more involved in ensuring adequate staffing levels.

Another individual recounts their mother's experience in rehab at Pacific Regent, mentioning a couple of exceptions where care was lacking. Their mother's follow-up appointment was not scheduled promptly, and her sheets went unchanged for two weeks. Communication with the social worker and head nurse proved difficult as well.

Despite some negative experiences, several positive reviews highlight the friendly atmosphere and sense of community at Pacific Regent. Family members appreciate the range of activities available for residents, including restaurant outings and birthday celebrations with plenty of company.

Overall, while Pacific Regent Bellevue receives praise for its beautiful building and location, as well as excellent care provided by some staff members, there are concerns surrounding staff training, management issues, and care coordination. It seems that personal involvement and communication may be necessary to ensure a positive experience for residents and their families.

Located in Bellevue, Washington, this area offers a wide range of amenities within close proximity. With various restaurants such as Din Tai Fung and Chick-Fil-A nearby, residents can enjoy diverse dining options. The neighborhood also boasts several parks like Georgia Zumdieck Park and Bellevue Downtown Park, providing opportunities for outdoor recreation and relaxation. For medical needs, there are reputable hospitals such as Overlake Hospital Medical Center and Seattle Children's Hospital nearby, along with pharmacies like Safeway Pharmacy and Bartell Drugs for convenience. Additionally, there are quality physicians' offices like Medical Arts Associates and Allegro Pediatrics within a short distance. Residents can also find cafes like Mercurys Coffee for a relaxing beverage break or theaters like AMC Factoria 8 for entertainment options. With easy access to transportation hubs like the University of Washington LINK Station and Mount Baker Station, this area offers convenience and accessibility for senior living in Bellevue.

Restaurants

• Din Tai Fung (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Uwajimaya (0.6 miles)
• Kura Revolving Sushi Bar (0.7 miles)
• Burgermaster (1.6 miles)
• McDonald's (2 miles)
• McDonald's (4.3 miles)

Parks

• Georgia Zumdieck Park (0.4 miles)
• Bellevue Downtown Park (0.5 miles)
• Luther Burbank Park (2.4 miles)
• Terrace Park (3.2 miles)
• Marina Park Dock (4 miles)
• Madison Park (4.1 miles)
• Grass Lawn Park (4.2 miles)

Hospitals

• Overlake Hospital Medical Center (0.4 miles)
• Dengda Tang MD | Kaiser Permanente (0.4 miles)
• Seattle Children's Hospital (5.1 miles)
• Uw Medical Center Cafeteria (5.7 miles)
• Swedish Medical Center (5.9 miles)
• Harborview Medical Center (6.1 miles)

Pharmacies

• Safeway Pharmacy (0.5 miles)
• Bartell Drugs (0.5 miles)
• Bartell Drugs (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.9 miles)
• Safeway Pharmacy (1.9 miles)
• Walgreens (3 miles)

Physicians

• Medical Arts Associates (0.7 miles)
• Evergreen Speech and Hearing Clinic (0.7 miles)
• Allegro Pediatrics (1.2 miles)
• Seattle Reproductive Medicine (1.3 miles)
• UW Medicine Sports Medicine Center at Eastside Specialty Center (1.4 miles)
• Advanced Family Medicine (2.7 miles)
• Allegro Pediatrics (3.4 miles)

Cafes

• Mercurys Coffee (1.5 miles)
• Google (3.6 miles)
• Starbucks (4.3 miles)
• Squirrel Chops (5.1 miles)
• Starbucks (5.7 miles)
• Mercurys Coffee (5.7 miles)
• Oddfellows Cafe & Bar (5.8 miles)

Theaters

• AMC Factoria 8 (3 miles)

Transportation

• University of Washington LINK Station (5.5 miles)
• Mount Baker Station (5.6 miles)
• Capitol Hill LINK Station (5.8 miles)
• Columbia City Station (6.1 miles)
• U District Station (6.2 miles)