Springs At Pacific Regent

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  • Interior

    A cozy waiting room with chairs, a sofa, plants, and decorative artwork on the wall.

  • Decor

    A luxurious lounge area featuring elegant furniture, a grand chandelier, and a piano.

  • Building

    Aerial view of a hotel courtyard with palm trees and a parked vehicle.

  • Architecture

    A sunny day view of a residential building with palm trees and landscaping.

  • Trees

    A serene garden with outdoor seating surrounded by lush greenery and colorful flowers in an urban setting.

  • Windows

    A well-lit dining area with neatly arranged tables and chairs, featuring elegant table settings and large windows.

  • Lighting

    An elegantly decorated interior with a central table featuring a vase of flowers, flanked by two chairs and illuminated by wall sconces.

  • Artwork

    A cozy hallway corner with a small table, two chairs, and artwork on the wall.

  • Outdoor

    A hotel building with palm trees and a fountain under a clear blue sky.

  • Natural Light

    A serene indoor swimming pool area with natural lighting and comfortable lounge chairs.

  • Palm Trees

    A Mediterranean-style building with a tiled roof, surrounded by palm trees and grass.

  • Office

    A cozy waiting room with a sofa and colorful artwork on the walls.

Springs At Pacific Regent

919-109Th Avenue Northeast, Bellevue, WA 98004

For more information about senior living options: (844) 490-3973

3.9 from 20 reviews
5 stars
13
4 stars
1
3 stars
1
2 stars
0
1 stars
5

Skilled Nursing Facility

Overall Review of Springs At Pacific Regent

Pros

  • pro The staff are wonderful and really care for residents.
  • pro The activities are planned to stimulate residents in many ways.
  • pro The facility has a swimming pool, which is a real plus.
  • pro The Hidden Garden is a gem.
  • pro The residents feel like family.
  • pro The energy in the community is very positive.
  • pro The facility is well run with friendly and professional staff.
  • pro The rooms are well thought out, bright, and with everything residents need.
  • pro The food is five-star.
  • pro The Springs at Pacific Regent is an excellent skilled nursing/rehab facility with caring nurses and staff.

Cons

  • pro The front desk staff were unfriendly and arrogant, leaving a negative impression.
  • pro Lexi was extremely rude and unprofessional.
  • pro Lexi's attitude made the visit unpleasant and did not reflect the expected level of service.
  • pro Lexi treated people with arrogance and disrespect, making visitors feel unwelcome.
  • pro Her behavior created a hostile and unpleasant atmosphere, unacceptable for a care facility.
  • pro The reviewer felt they were treated rudely and made to feel worthless, including eye-rolling and sharp remarks.
  • pro Lexi rolled her eyes and yelled at the delivery person in front of residents, showing poor customer service.
  • pro The receptionist browsed her cellphone and ran personal errands, causing a 10-minute wait.

Review

Across the Pacific Regent communities, the reviews paint a portrait of a place that can feel like family and support, but also a place where a few encounters at the front desk can cast a long shadow over a visit. Many visitors and families describe warmth from staff, engaging activities, and well-kept spaces that make residents feel cared for. Yet, the recurring thread in several accounts is a front desk experience that many found off-putting, with some reviewers singling out a receptionist for abrupt, unwelcoming behavior that colored their impressions of the entire facility.

A number of reviewers recount the same troubling pattern at the front desk: a woman who is described as unfriendly, arrogant, and unprofessional. In these accounts, the receptionist's attitude seemed to permeate the atmosphere, making visits feel stressful rather than reassuring. One reviewer specifically called the front desk experience "extremely rude" and said it left a negative impression that lingered long after the visit. Another reviewer described the demeanor as hostile and unwelcoming, arguing that this kind of service is not what one should expect from a place that provides care and support for seniors. The sentiment across these comments is clear: when the first contact is cold or dismissive, it becomes hard to trust that the facility will be proactive and compassionate in other aspects of care.

Several reviewers provide more vivid, personal examples of what they experienced at the front desk. In one particularly pointed account, a delivery driver described a brief but hurtful interaction: the staff member's sharp, cutting words, a rolling of the eyes, and a sense that disapproval was being directed at him for how he spoke or behaved, even though his communication was as straightforward as reporting a delivery. He recalled that the encounter happened in the presence of residents and that, after stepping away, he felt berated for not saying "thank you." He suggested that this behavior was not an isolated incident but something that had happened more than once, and he speculated that management and coworkers would recognize who he was referring to. This vignette underscores a broader concern about how staff interactions at the front desk can affect the mood and trust of families and visitors.

Despite these difficult notes, the same reviews also show a substantial amount of praise for the broader team and the daily life within the communities. Many reviewers celebrate wonderful, experienced staff who genuinely seem to care for the residents. They highlight activities designed to stimulate and engage seniors, noting that the programming taps into a variety of interests and keeps people active. Amenities like a swimming pool, a "Hidden Garden," and other communal spaces are repeatedly described as bright, welcoming, and well-maintained. The residents themselves are often portrayed as part of a large, supportive family, and families express gratitude for the sense of community and companionship that develops among the residents as well as with staff.

The positive experiences extend across several specific facilities within the Pacific Regent network. One family describes a mom who moved into Pacific Regent Bellevue with a smooth transition and a staff that felt friendly and professional. They praise the facility for its range of activities, its emphasis on healthy living, and the positive energy that residents bring to the community. They recall a room with good lighting and thoughtful amenities, and they feel grateful about choosing this community after looking at other options. This account emphasizes not only the quality of care but also the overall atmosphere - public areas that feel comfortable, social opportunities that help residents settle in, and a supportive network of people around them.

Other reviewers share memories of pleasant, uplifting moments that reinforce a sense of belonging. One reviewer mentions playing piano at the community and enjoying a lively cocktail-hour crowd, describing the place as beautiful and well cared for. Separate testimonials highlight long-term care experiences at the Fountains and The Springs, where residents received attentive nursing and rehab services. The Fountains at Pacific Regent is noted for volunteering level of care during convalescence, particularly for someone recovering from a leg injury on the second floor of a skilled nursing facility. The Springs at Pacific Regent is consistently described as an excellent skilled nursing and rehab facility, with caring nurses and well-appointed rooms; one reviewer who has compared multiple facilities over the years feels that The Springs stands out well above the rest.

Another family recounts a recent move for their mother to Pacific Regent Bellevue, underscoring a sense of confidence in the care arrangement. They describe a transition that felt seamless, a team that appeared well-organized and professional, and a campus where healthy living and an active lifestyle are encouraged. They emphasize the sense of community among residents and staff, the openness of communication, and the general impression that this is a place where their mother can feel welcome and safe. This narrative, like others, contrasts with the negative impressions some visitors have felt, highlighting that experiences can vary significantly even within the same network.

Taken together, the collection of reviews presents a nuanced picture. There are clear demonstrations of compassionate care, well-designed activities, and inviting spaces that help residents thrive and families feel reassured. At the same time, there are persistent concerns about front-desk interactions and how such experiences can shape the overall perception of the facility. For families weighing options, these reviews suggest that while Pacific Regent communities have strong positives - friendly staff in many settings, engaging programs, and supportive environments - attention to front-d desk service and visitor interactions may be a critical area for improvement to ensure every visitor and resident feels consistently valued and respected.

Features

Housing

  • 54 resident community capacity 54 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Seattle-Tacoma International (13 miles away) Seattle-Tacoma International (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Springs At Pacific Regent in Bellevue, WA is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community provides a comfortable and convenient living environment where seniors can receive the assistance they need while maintaining their independence.

Some of the amenities offered at Springs At Pacific Regent include a beauty salon, cable or satellite TV, computer center, gaming room, small library, and Wi-Fi/high-speed internet access. Residents can also enjoy restaurant-style dining in the community's dining room or relax in the outdoor spaces and garden.

Care services provided by the community include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, medication management, and transportation arrangement (non-medical). The staff at Springs At Pacific Regent are trained to provide personalized care to each resident based on their individual needs and preferences.

Residents at Springs At Pacific Regent can also take part in various activities and programs offered by the community. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with any additional needs or requests they may have.

The location of Springs At Pacific Regent is ideal for seniors looking for convenience. With several cafes, parks, pharmacies, restaurants, theaters, and hospitals nearby, residents have easy access to various amenities and services in the surrounding area.

Overall, Springs At Pacific Regent provides a comfortable and supportive environment for seniors who require assistance with daily tasks while still maintaining their independence. With its extensive amenities and care services, residents can enjoy a fulfilling lifestyle while receiving the support they need.

Nearby Places of Interest

Restaurants

  • Din Tai Fung (0.3 miles)
  • Chick-Fil-A (0.4 miles)
  • Uwajimaya (0.6 miles)
  • Kura Revolving Sushi Bar (0.7 miles)
  • Burgermaster (1.6 miles)
  • McDonald's (2 miles)
  • McDonald's (4.3 miles)

Parks

  • Georgia Zumdieck Park (0.4 miles)
  • Bellevue Downtown Park (0.5 miles)
  • Luther Burbank Park (2.4 miles)
  • Terrace Park (3.2 miles)
  • Marina Park Dock (4 miles)
  • Madison Park (4.1 miles)
  • Grass Lawn Park (4.2 miles)

Hospitals

  • Overlake Hospital Medical Center (0.4 miles)
  • Dengda Tang MD | Kaiser Permanente (0.4 miles)
  • Seattle Children's Hospital (5.1 miles)
  • Uw Medical Center Cafeteria (5.7 miles)
  • Swedish Medical Center (5.9 miles)
  • Harborview Medical Center (6.1 miles)

Pharmacies

  • Safeway Pharmacy (0.5 miles)
  • Bartell Drugs (0.5 miles)
  • Bartell Drugs (0.7 miles)
  • CVS Pharmacy (0.7 miles)
  • Walgreens (1.9 miles)
  • Safeway Pharmacy (1.9 miles)
  • Walgreens (3 miles)

Physicians

  • Medical Arts Associates (0.7 miles)
  • Evergreen Speech and Hearing Clinic (0.7 miles)
  • Allegro Pediatrics (1.2 miles)
  • Seattle Reproductive Medicine (1.3 miles)
  • UW Medicine Sports Medicine Center at Eastside Specialty Center (1.4 miles)
  • Advanced Family Medicine (2.7 miles)
  • Allegro Pediatrics (3.4 miles)

Cafes

  • Mercurys Coffee (1.5 miles)
  • Google (3.6 miles)
  • Starbucks (4.3 miles)
  • Squirrel Chops (5.1 miles)
  • Starbucks (5.7 miles)
  • Mercurys Coffee (5.7 miles)
  • Oddfellows Cafe & Bar (5.8 miles)

Theaters

  • AMC Factoria 8 (3 miles)

Transportation

  • University of Washington LINK Station (5.5 miles)
  • Mount Baker Station (5.6 miles)
  • Capitol Hill LINK Station (5.8 miles)
  • Columbia City Station (6.1 miles)
  • U District Station (6.2 miles)

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