Hilltop

Pros

• The staff at Hilltop are described as gracious, extremely helpful, and friendly, providing excellent care for residents.
• Many visitors noted the cleanliness of the facility and its beautiful environment.
• Residents benefit from a variety of engaging activities that are appropriate for individuals with dementia, fostering a sense of community and engagement.
• Families appreciated the personalized attention given during tours and the thorough explanations provided about care services available.
• The residents seem to enjoy their meals, with one mentioning that they even try to share food with others.
• Visitors felt reassured by the compassionate and professional demeanor of the staff, particularly during difficult transitions for families.
• Several reviews highlighted that Hilltop offers a good range of amenities and supportive services like medication management and occupational therapy.
• Hilltop hosts enjoyable community events where residents actively participate and have fun alongside staff members.

Cons

• The facility appeared short-staffed during visits, with caregivers often absent or occupied with other duties.
• The front desk staff was inattentive and seemed irritated when interacting with visitors.
• The dining areas needed better cleaning and tidiness, appearing mediocre during the tour.
• Some rooms felt bare and not homey, lacking personalization for residents who were new.
• There were concerns about the dismal DSS inspection reports, particularly regarding medication tracking and care.
• The overall maintenance of some areas did not meet expectations, as indicated by items piled in the bathtub and a slightly rundown appearance of the building.
• There were instances of poor communication regarding resident care needs, raising concerns about nursing availability.

Review

Hilltop has garnered a mix of positive and negative reviews from families with loved ones residing in the facility, painting a complex picture of the care and services provided. On the one hand, many reviewers have expressed sincere gratitude for the warmth, support, and attentiveness shown by the staff. One family highlighted their outstanding experience during a difficult time following the passing of their father, emphasizing how well-attended he was while at Hilltop. The staff not only provided excellent care but also guided them toward higher-level options for their mother. This level of support seems to be a recurring theme among several families who appreciate that Hilltop provides assistance in adjusting to significant changes during challenging times.

The facility's cleanliness and aesthetic appeal are frequently noted as positive aspects. Several reviewers mentioned that Hilltop is well-maintained and offers a pleasant environment for residents. One family described it as "very pretty," which adds to an overall feeling of comfort for both residents and visiting family members alike. In addition to the physical cleanliness, many were impressed with the variety of amenities offered, including medication management, occupational therapy, laundry services, and even a hair salon within the main building. Families appreciate these additional services which contribute significantly to residents' daily lives.

However, despite these positives, concerns about staffing levels surfaced multiple times throughout various reviews. Some visitors observed that caregivers appeared short-staffed or occupied with other duties during visits. A reviewer expressed unease regarding communication upon arrival at the facility when they found front desk personnel inattentive or irritated by interruptions—an observation that raised questions about customer service culture within Hilltop’s administration. Although many felt welcomed by friendly staff members during tours or visits, inconsistencies in this area led some families to recommend exploring alternative options for senior care elsewhere.

Another point of contention was around personal security measures taken within the memory care unit. While most recognized that securing vulnerable residents is paramount, various reviewers raised concerns about alarm systems used whenever residents attempted to leave specific areas or rooms unaccompanied without clear explanations on how this worked in practice—potentially limiting residents' participation in social activities occurring further along in different parts of Hilltop.

In reviewing accommodations inside the facility itself, opinions varied widely based on personal experience with rooms assigned to loved ones living there long- versus short-term stays. For instance, while one family described their mother's room as bright and accommodating—with sufficient space shared between two residents—another noted her sister-in-law's accommodations felt bare or impersonal due solely to her brief stay without adding personal touches like furniture brought from home.

Lastly, it's important to highlight activities organized for residents as another aspect where opinions diverged sharply; users praised engaging programs such as singalongs and ball-catching games designed specifically for individuals facing cognitive decline caused by dementia or Alzheimer's disease development over time fostered interactions among those sharing similar conditions whom they might not typically connect otherwise based upon prior living arrangements alone.

Overall—the consensus seems firmly established: while Hilltop features commendable qualities including attentive staff alongside abundant amenities aimed toward fulfilling resident needs; it also faces vital issues regarding staffing consistency paired with upkeep—from maintaining sanitation standards down through proper resident supervision ensuring safety meets seamless access into social programming opportunities everyone reportedly cherishes once attained over time if properly managed going forward!

This part of Winchester, Virginia offers a convenient location with various amenities within close proximity. There are several pharmacies nearby including Allied Pharmaceutical, Martin's Pharmacy, Walgreens, and multiple CVS locations for easy access to medications and health supplies. In terms of healthcare, there are options like Med Express, Ear Nose & Throat Clinic, Winchester Eyecare, and the Center for Integrative Medicine. Additionally, there are a variety of dining options such as Starbucks, Ledo Pizza, Sonic Drive-In, and Five Guys Burgers & Fries. For recreational activities, residents can enjoy parks like Winchester Dog Park and Jim Barnett Park. Places of worship including College Park Church of Christ and Grace Evangelical Lutheran Church are also situated in this area. Overall, this neighborhood provides a vibrant community with essential services that may cater well to those considering senior living in Winchester.

Pharmacies

• Allied Pharmaceutical (0.4 miles)
• Martin's Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.5 miles)
• Gaunt's Drug Store (2.7 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (2.8 miles)

Physicians

• Med Express (0.6 miles)
• Ear Nose & Throat Clinic (2.1 miles)
• Winchester Eyecare (2.4 miles)
• Center for Integrative Medicine - Tracy Johnston, MD (2.5 miles)
• Trefzger Elizabeth MD (2.5 miles)
• Winchester Surgical Clinic (2.7 miles)
• Infectious Disease Specialists of Winchester (2.7 miles)

Restaurants

• Ledo Pizza (0.6 miles)
• Sonic Drive-In (0.6 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.7 miles)
• Red Bowl Sushi And Hibachi Grill (0.7 miles)
• Dairy Corner - Curbsid (0.8 miles)
• Five Guys Burgers & Fries (1 miles)
• McDonald's (1.1 miles)

Parks

• Winchester Dog Park (1.8 miles)
• Jim Barnett Park (1.9 miles)

Places of Worship

• College Park Church of Christ (2.4 miles)
• Grace Evangelical Lutheran Church (2.5 miles)

Hospitals

• Winchester Rehabilitation Center (2.8 miles)

Theaters

• AMC CLASSIC Apple Blossom 12 (3 miles)