Evergreen Health And Rehab

Pros

• The nursing and therapy staff at Evergreen Rehab were warm, caring, and responsive to the needs of patients during their rehabilitation stay.
• The overall facility and patient rooms are described as clean and comfortable, with staff interacting well with residents.
• One reviewer expressed appreciation for the kindness of the caregivers who helped their loved one during their stay.
• A family member noted that their mom had developed friendships with some of the staff members on Facebook after her stay, highlighting a strong rapport.
• Another review stated that Evergreen provided a nice space for older adults, contributing to a positive environment for residents.
• Many reviews recognized the dedication and compassion shown by certain staff members in providing care to patients.

Cons

• The facility is described as very dirty, with specific incidents of blood left on a family member's bed.
• A family member reported experiencing pressure sores and inadequate response times to calls for assistance.
• Staff members often behaved dismissively, rolling their eyes or yelling at family members when they sought help.
• Communication among staff members was noted to be poor, leading to delays in care.
• Many residents appeared isolated in their rooms with little activity going on within the facility.
• The food served was consistently rated as terrible, causing some residents to refuse to eat without outside assistance.
• One reviewer expressed disappointment in the overall quality of care following a loved one’s decline after a stroke, indicating frustration with staff battles over her family member's care.
• A family member reported that the nursing staff often seemed put out by their responsibilities and were frequently found smoking outside rather than attending to patients' needs.

Review

Evergreen Rehabilitation has elicited a range of experiences from families whose loved ones have received care at this facility. While there are commendable instances of compassionate and effective treatment, particularly noted in the cases of specific staff members, there are also significant concerns regarding the overall quality of care, cleanliness, and communication within the establishment.

On one hand, some families express deep gratitude for the exceptional care their loved ones received. For instance, one reviewer highlighted the attentive approach of staff members like Heather, Roma, and Jean on Wing #2, emphasizing how wonderful they were to their mother throughout her rehabilitation journey. Similarly, another account praised the nursing and therapy staff for being warm and responsive to a patient's needs during recovery from hip surgery. Positive interactions with caregivers seemed to foster relationships that extended beyond professional borders; one patient even became Facebook friends with some staff members due to their kindness.

Conversely, multiple reviews voiced serious dissatisfaction with Evergreen Rehabilitation's handling of critical situations and general facility conditions. One reviewer recounted harrowing experiences surrounding their father's care during his final days in the nursing home. They detailed an agonizing five-day wait for a death certificate—a delay attributed to various excuses from the facility—which ultimately left them unable to proceed with timely cremation services. This family member expressed heartbreak over their father's deterioration while under care in what they described as an environment where staff members spoke down to both patients and family alike.

Additionally, cleanliness appears to be a recurrent theme among negative reviews. A family member shared disheartening observations about unsanitary conditions within the facility; blood was allegedly found on bed handles upon their loved one's arrival—indicative of inadequate hygiene protocols. The situation deteriorated further when another family member reported witnessing pressure sores develop on their relative due to insufficient attention from caregivers after suffering a stroke. Complaints about dirty conditions reflect poorly on management’s responsibility for maintaining hygiene standards essential for patient safety.

Communication—or lack thereof—has been a constant challenge cited by several reviewers as well. Families reported poor responsiveness when seeking assistance or information regarding patient needs; instances included long waits for help in urgent matters such as bathroom assistance and inadequate communication between departments that left families feeling frustrated and unheard. Additionally, one review mentioned that nurses were often observed outside smoking rather than attending to duties inside—further contributing to delays in care delivery.

Amidst these troubling reports lies another perspective that appreciates Evergreen Rehabilitation's potential through its occupational therapy (OT), physical therapy (PT), and speech-language pathology (SLP) teams. Many reviews acknowledged that these specialized departments provided quality service aimed at enhancing recovery outcomes following surgeries or other health setbacks. However, concerns still lingered regarding how effectively these therapies were implemented given broader systemic issues present within the facility.

In conclusion, Evergreen Rehabilitation leaves an impression marked by stark contrasts—while some staff have shown tremendous dedication and provided exemplary support to patients needing rehabilitation services or end-of-life care, systemic flaws remain evident in terms of cleanliness standards and effective communication that severely impact resident experiences negatively. Prospective residents' families are urged to conduct thorough research before making decisions about placement in facilities like Evergreen Rehab so they can better advocate for loved ones amid ongoing challenges faced across various healthcare environments today.

This part of Winchester, Virginia offers a convenient and diverse range of amenities for senior living. In close proximity, there are various restaurants to satisfy different tastes, along with reputable physicians and pharmacies for healthcare needs. Additionally, there are cafes for socializing and parks for leisurely strolls or outdoor activities. The nearby theaters provide entertainment options, and places of worship offer spiritual support within the community. The presence of Winchester Rehabilitation Center ensures access to quality medical care if needed. Overall, this area provides a well-rounded environment that caters to the needs and interests of seniors looking for a comfortable and engaging place to live.

Restaurants

• Taco Bell (0.4 miles)
• McDonald's (0.4 miles)
• McDonald's (0.5 miles)
• Jersey Mike's (0.5 miles)
• Zaxby's (0.5 miles)
• 50/50 Taphouse (0.7 miles)
• Cork Street Tavern (0.7 miles)

Physicians

• Ear Nose & Throat Clinic (0.4 miles)
• Valley Health Urgent Care (0.6 miles)
• Asthma & Allergy Center of the Northern Shenandoah Valley In (0.6 miles)
• Hallmark Plastic Surgery (0.6 miles)
• Winchester Eyecare (0.6 miles)
• Uva Children's Hospital Specialty Clinic (0.7 miles)
• Wellington Chang MD (0.7 miles)

Pharmacies

• Gaunt's Drug Store (0.4 miles)
• Walgreens (0.5 miles)
• Martin's Pharmacy (0.7 miles)
• The Wellness Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1.5 miles)
• Starbucks (2 miles)

Parks

• Jim Barnett Park (0.7 miles)
• Winchester Dog Park (0.7 miles)

Theaters

• AMC CLASSIC Apple Blossom 12 (0.9 miles)
• Johnstone Family Theater (1.7 miles)

Places of Worship

• Grace Evangelical Lutheran Church (0.9 miles)
• College Park Church of Christ (1.2 miles)
• Catholic Church Sacred Heart (1.8 miles)

Hospitals

• Winchester Rehabilitation Center (0.9 miles)