Comfort Keepers of Virginia Beach, VA

Pros

• Melissa Coffin has been an Angel.
• Melissa has met every challenge.
• She answers frantic calls for placement of caregivers quickly.
• She has saved the client's sanity.
• Molly has worked nonstop to complete the sister's schedule.
• The service is valuable, with quick service and experienced caregivers.
• The hours are flexible, allowing families to rest while loved ones are cared for.
• Stephanie Joe provides the best organized orientation the reviewer has experienced.
• Stephanie Joe's upbeat personality and energy make clients feel welcome and help them learn company standards.
• The Comfort Keepers team in Virginia Beach is professional and enjoyable to work with.
• Caregivers are consistently on time and communicate effectively.
• The team is compassionate, dedicated, and reliable, going above and beyond to provide quality care.

Cons

• One reviewer stated that the company doesn't return calls, comes out for a home check, and then leaves potential clients hanging, calling the service unprofessional and not recommended.
• Another reviewer described Comfort Keepers as the most unprofessional, biggest joke, and advised others not to work with them or receive service.

Review

Comfort Keepers of Virginia Beach and the Hampton Roads area has built a strong reputation among families who rely on in-home care for loved ones dealing with dementia, mobility issues, and the everyday challenges that come with aging. Across numerous voices, what stands out is a deeply felt appreciation for quick responsiveness, compassionate caregiving, and a team approach that feels more like a family than a service. In several accounts, families describe how reliable and attentive the Comfort Keepers team has been as they navigate schedules, transportation needs, and ongoing daily care.

One family highlights Melissa Coffin as an absolute linchpin in their care journey. Described as an "Angel," Melissa is credited with meeting every challenge head-on, especially when rapid caregiver placement was essential. The reviewer notes that Melissa answers frantic calls for placement quickly and has, quite literally, helped preserve their sanity. The relationship between Melissa and the family remains ongoing, a testament to a trusted partnership during a difficult time. In a similar vein, Molly is praised for her tireless efforts in arranging and coordinating a caregiver schedule, with the family expressing heartfelt gratitude for the reliable, caring professionals who arrive on time and stay consistent, enabling peace of mind for both the elder and their loved ones.

Scheduling and flexibility are recurring themes, with several reviewers underscoring how the company adapts to changing needs. The service is described as quick, flexible, and attentive to the requirements of both the elder and the family. Families emphasize that the ability to adjust hours and match the right caregivers to specific needs makes a meaningful difference, turning a stressful situation into something more manageable and predictable. These sentiments echo the broader impression of a company that places a high value on dependable scheduling and open lines of communication.

Attention to staff and orientation also surfaces as a standout feature. Stephanie Joe earns praise for delivering "the best organized orientation" a reviewer has experienced, with an upbeat personality and evident passion for her work. The energy Stephanie brings helps new clients and families feel welcome and informed about Comfort Keepers' standards. Additional notes from Virginia Beach affirm that Stephanie is a standout, with several statements simply calling her amazing and a pleasure to work with. The positive energy around Stephanie, and the broader team, helps reinforce a sense that the company's culture is focused on care, competence, and clear expectations.

Beyond orientation and scheduling, transportation services emerge as a dependable option for families navigating outpatient procedures and doctor visits. A reviewer recounts using Comfort Keepers four times for transportation and being "completely satisfied" each time, from scheduling to the actual ride. The ability to rely on trusted transportation is framed as a crucial support that helps families maintain continuity of care and access to essential appointments. Stephanie Joe's ongoing assistance is remembered as particularly helpful and patient, underscoring the value of calm, patient guidance through logistical tasks.

Caregivers themselves are repeatedly described as punctual, communicative, and attentive to the elder's needs. The reviews speak to caregivers who arrive on time, communicate effectively, and adapt to changing routines with grace. In one example, the family notes confidence and reliability from their caregivers, as well as a strong sense of daily support that allows the elder to remain engaged and cared for in the familiar surroundings of home. The team's dedication extends to specific instances of supportive actions, such as helping with daily care, coordinating mobility exercises, and providing encouragement during recovery.

The Comfort Keepers team in Hampton Roads also earns praise for a holistic, family-inclusive approach. Several clients mention not just the caregivers but the broader staff network - names like Diamond, Jennifer, and Yoni stand out for their reliability and the impression that they are more than just aides, feeling almost like extended parts of the family. The care team's impact is felt in tangible ways - three aides were even described as supporting elderly parents as if they were their own, with gratitude expressed toward Diamond, Jennifer, and Yoni. Personal acknowledgments from Kim Ellard and references to Bay and Brandi further illustrate the depth of care and the genuine commitment to supporting families beyond the basics of daily tasks.

This sense of a close-knit, compassionate, and capable team is echoed in individual testimonials that celebrate staff members by name. Brandi and Bay are highlighted for their dedication, empathy, thoroughness, and ability to connect with seniors and their caregivers as they guide families through the process of obtaining services with clarity and confidence. Reviewers repeatedly emphasize that Comfort Keepers' staff provides more than basic assistance; they offer a meaningful presence that reduces anxiety, supports independence, and helps families feel secure about their loved one's well-being. The company's willingness to cover transportation, meals, and even laundry is noted by several reviewers, reflecting a practical, hands-on approach to comprehensive in-home care.

Of course, no service is without the occasional challenge. A minority of voices share a candid critique, describing experiences where calls were not returned promptly or where a home-check visit did not translate into timely follow-up. One reviewer labeled the experience as unprofessional and would not recommend the service, while another bluntly described the company as "the most unprofessional, biggest joke." These counterpoints remind prospective clients that, while many families have found substantial relief and partnership with Comfort Keepers, there can be gaps in communication or scheduling that warrant attention. They serve as important reminders that the best outcomes in in-home care rely on consistent, proactive communication and steadfast follow-through.

Taken together, the testimonials portray Comfort Keepers as a provider that many families in Virginia Beach and the broader Hampton Roads area rely on for reliable, compassionate in-home care. The experiences highlight a culture centered on quick responses to urgent needs, flexible scheduling to accommodate fluctuating circumstances, and a team of caregivers who bring warmth, professionalism, and a genuine desire to support both the elder and their loved ones. While there are occasional criticisms that some readers might weigh carefully when evaluating options, the majority voice speaks to a clear and powerful sense of trust, gratitude, and ongoing collaboration that helps families navigate the complexities of aging with dignity and confidence.

Places of Worship

• Virginia Beach Community Chapel (0.2 miles)
• Spring Branch Community Church (3.3 miles)

Restaurants

• McDonald's (0.6 miles)
• Taste Unlimited (1 miles)
• Murphy S Grand Ir (1 miles)
• Hearth Wood Fired Cuisine & Craft Beer (1.1 miles)
• Catch 31 (1.2 miles)
• The Bunker Brewpub (1.2 miles)
• Abbey Road Restaurant (1.2 miles)

Cafes

• Bad Ass Coffee (1 miles)
• Starbucks (1.1 miles)
• The Green Cat (1.3 miles)
• Rick's Cafe (1.4 miles)
• Starbucks (2.7 miles)
• Kahiau's Bakery & Cafe (5.9 miles)
• Panera Bread (6.5 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Rite Aid (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Good Neighbor Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (5.2 miles)

Physicians

• Zaki Tarek O DDS (1.4 miles)
• Dr. Susan E. Ring, MD (1.4 miles)
• First Colonial Eye Center (1.5 miles)
• Advanced Pain Management & Rehabilitation PC (1.6 miles)
• Arthritis Consultants of Tidewater (1.6 miles)
• Coastal Ear Nose & Throat (1.7 miles)
• Pulmonary Medicine of Virginia Beach (1.8 miles)

Hospitals

• Virginia Beach Ambulatory Surgery Center (1.7 miles)
• Sentara Virginia Beach General Hospital (1.8 miles)
• Sentara Health Care (4.3 miles)

Parks

• Broad Bay Estates Park (4.2 miles)
• Red Wing Park (4.4 miles)
• Kings Grant Park (5.9 miles)
• Mount Trashmore Park (7.3 miles)

Theaters

• AMC Lynnhaven 18 (4.9 miles)
• Regal Entertainment Group (7.4 miles)