Sentara Nursing And Rehab Center - Windermere is a nursing home community in Virginia Beach, VA.
Information last verified:
1604 Old Donation Parkway, Virginia Beach, VA 23454
For more information about senior living options: (866) 208-4318
Residents describe understaffing that affects care consistency.
Several reviews raise concerns about insufficient staffing and delays in basic care. Some describe issues after hours—like not getting checked on for long stretches or struggling to get staff attention when help was needed. A few residents also connect short staffing to worsening health outcomes and unmet needs.
Therapy is a consistently praised part of the experience.
A number of reviews highlight physical and occupational therapy as helpful and effective, including getting people back on their feet or back to baseline. Residents also describe therapists as kind and motivating. Even in critical reviews, therapy staff are sometimes singled out as more pleasant than other parts of the experience.
Dining is mentioned often, with several reviewers saying it tastes good.
Some reviews say the food is better than expected, including comments that it was delicious or close to restaurant quality. Several other residents explicitly contrast that dining is not the strongest area. The community does offer restaurant-style dining and supports special diets in meal service.
Residents and families describe gaps in communication and follow-through.
Multiple reviews mention difficulty reaching staff by phone or getting timely answers. Others describe poor communication around issues like repairs, medication or hospital transitions, and updates to family members. In contrast, several reviews also describe good communication and helpful problem-solving when administrators or coordinators were involved.
Many reviewers mention the facility’s cleanliness in either positive or negative terms.
Many reviews describe the building as clean and well kept, including rooms and common areas. Others report cleanliness problems, like unpleasant odors or reports of dirty conditions. Several readers also associate cleanliness with specific staff roles such as housekeeping or maintenance.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
90 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Norfolk International (10 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesSentara Nursing And Rehab Center - Windermere is located at 1604 Old Donation Parkway, Virginia Beach, VA 23454 in Virginia Beach city, Virginia
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