Information last verified:
1604 Old Donation Parkway, Virginia Beach, VA 23454
For more information about senior living options: (844) 490-3973
The staff are attentive, patient, and genuinely caring toward residents. Blu, the maintenance director, is welcoming, helpful, and professional. The physical therapy department is amazing. The facility is clean, and the staff are friendly and approachable. The administration is knowledgeable, genuine, and helpful. Rudy Swartz is a genuine asset and an excellent communicator. The CNAs and nurses go out of their way to ensure residents are safe and well cared for.
There were big issues with no heat and no hot water for days, and the toilet was not functioning, creating health concerns. There was no communication to patients about when fixes would occur. Being forced to endure nights without heat and days without hot showers was deemed unacceptable. The facility was described as terrible and unclean, with rude and inattentive staff and frequent supply shortages. It was understaffed, especially at night, leading to delayed care and safety concerns. Residents were left for hours without attention, sometimes without food or water. The environment smelled like urine and had hygiene issues. The administrator and some staff were accused of disrespectful, unprofessional conduct and high turnover.Sentara Nursing and Rehab Center – Windermere is best suited for seniors who need focused rehabilitation and value a professional, capable therapy team. This community tends to shine when mobility and recovery are the priorities: patients who respond well to structured therapy plans, daily routines, and a staff culture that emphasizes attentiveness and professional conduct. The environment is practical and orderly, with a clean, corporate feel that signals reliability to families who want straightforward rehab progress and clear expectations. It works best for residents who can tolerate the ups and downs that can accompany any large operation, and for families who are prepared to stay engaged and monitor day-to-day operations to ensure needs are met.
On the other hand, some families should consider alternatives if basic-operational reliability is non-negotiable. Reports of extended outages in heat and hot water, non-functioning toilets, and inconsistent communication about fixes are red flags for anyone prioritizing daily comfort and predictable service. Several reviews point to gaps in responsiveness and accountability at times, including complaints about administrative communication and staff coordination. For those whose peace of mind relies on immediate attention to nurse calls, timely housekeeping, and a consistently proactive leadership presence, an alternative with a stronger track record in day-to-day operations may be a wiser match. Residents with higher sensitivity to staffing fluctuations or who have had prior experiences of neglect in care settings will want to scrutinize current leadership stability and on-site accountability before choosing.
The strongest positives center on rehab quality and staff demeanor. The physical therapy program is repeatedly singled out as a core strength, with therapists who push for progress, tailor plans to individual goals, and maintain steady, encouraging engagement. When therapy is the focal point, residents often experience meaningful gains in mobility and functional independence, supported by a team that communicates well with families about therapy targets and progress. In addition, many reviews describe a culture of kindness and respect in daily interactions, nurses, aides, and support staff who are attentive, friendly, and collaborative, contributing to a sense of safety and trust. The facility’s cleanliness and orderly presentation further bolster comfort, reducing anxiety for families bringing a loved one into care.
Yet serious concerns persist in the overall picture, and these cannot be ignored. The most consequential cons relate to maintenance that fails to meet basic needs, occasional heat or hot water outages, plumbing issues, and other irritants that disrupt the daily life of residents and complicate rehab. Communication gaps compound these problems: when requests or repairs are delayed, or when staff turnover affects consistency, families feel as if a clear line to accountability is missing. There are also mentions of understaffing and uneven quality of bedside care in certain shifts, along with reports of inconsistent responses to nurse calls, and in some reviews, troubling observations about cleanliness and bedside attention. These patterns, if borne out by current operations, erode trust and can blunt the impact of excellent therapy teams.
The key to weighing pros against cons lies in how these rehab advantages interact with operational reliability. When therapy remains the central driver, clear goals, measurable progress, and steady therapeutic momentum, the potential upside is substantial: shorter rehab timelines, improved functional outcomes, and a confident sense that the clinical team knows the resident’s trajectory. However, if basic comforts and reliable daily care are compromised, those therapy gains may not translate into a safe or dignified daily experience. The decisive question is whether maintenance responsiveness, transparent communication, and consistent staffing can be expected as a standard, not a situational perk. Pros offset the cons best when families can rely on predictable maintenance workflows, proactive leadership, and a culture that treats every call for help as a clinical priority rather than a bureaucratic hurdle.
For families evaluating this community, the practical path is clear: enter with a concrete plan for due diligence. Request the latest staffing metrics, including nurse-to-patient ratios by shift, and ask to review maintenance response times and the facility’s heat and water reliability records. During tours, probe how problems are escalated and resolved, and seek candid anecdotes from recent discharges about discharge planning, medication management, and call-bell responsiveness. If the pace of improvements is slow or leadership appears disengaged, consider alternate options where daily operations tend to be steadier and transparency is embedded in the culture. For those who can balance a robust rehab program with vigilant oversight of basic daily needs, Sentara Windermere remains a solid choice with meaningful rehab potential and a professional, respectful atmosphere.
Ultimately, Sentara Nursing and Rehab Center – Windermere offers a compelling proposition for rehab-driven families who can stay engaged and demand accountability. The therapy emphasis and professional environment are genuine strengths that translate into tangible patient progress and family reassurance. But the facility will not suit every family’s threshold for operational risk: repeated outages, communication gaps, and signs of understaffing suggest that alternatives with a more consistent day-to-day performance should be on the short list for anyone unwilling to trade reliability for progress. In the decision-making process, prioritize current leadership stability, measurable maintenance responsiveness, and a track record of timely, compassionate bedside care as the deciding factors.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sentara Nursing And Rehab Center - Windermere is an assisted living community located in Virginia Beach, VA. Our community offers a wide range of amenities to enhance the comfort and convenience of our residents. These include a beauty salon, where residents can pamper themselves, cable or satellite TV for entertainment, community operated transportation for easy access to nearby destinations, a computer center for staying connected with loved ones, and a dining room where delicious meals are served restaurant-style.
Residents can also stay active and fit by utilizing our fitness room or enjoying the outdoor space in our garden. Our fully furnished rooms provide a comfortable and home-like atmosphere, and housekeeping services ensure that everything stays clean and tidy. For those who love gaming or reading, we have a gaming room and a small library available.
We understand the importance of keeping our residents well-connected, so we offer telephone services as well as Wi-Fi/high-speed internet access throughout the community. Transportation arrangements can be made for non-medical purposes as well as for doctor's appointments. Additionally, our move-in coordination service ensures a smooth transition for new residents.
In terms of care services, we prioritize the well-being of our residents by providing 24-hour call systems and supervision to ensure their safety. Our dedicated staff offers assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes through appropriate diet plans.
Medication management is provided to ensure that residents receive their prescribed medications at the right time. Mental wellness programs are available to promote emotional health and support overall well-being. We accommodate special dietary restrictions to meet individual needs.
To help residents stay socially engaged and entertained, we offer concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities that cater to various interests. Our community is situated near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for easy accessibility and convenience.
At Sentara Nursing And Rehab Center - Windermere, we strive to create a welcoming and supportive environment for our residents. With our wide range of amenities and care services, we aim to enhance their quality of life and provide the assistance they need to thrive.
Sentara Nursing And Rehab Center - Windermere is located at 1604 Old Donation Parkway, Virginia Beach, VA 23454 in Virginia Beach city, Virginia
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