Kissito Healthcare in Roanoke, VA

Pros

• CenterWell is a wonderful resource.
• The therapists are friendly and professional.
• CenterWell supports families through rehabilitation.
• CenterWell is a top home health service.
• The nurses, physical therapists, and occupational therapists are always on time, respectful, and professional.
• The staff are awesome.
• The nurses are wonderful and feel like family.
• The team is very professional.
• The staff do a great job and care about patients.
• They provide helpful advice to improve mobility.
• The service is excellent and highly recommended.
• The care team makes clients feel comfortable and respected.

Cons

• The nurse had a problem keeping appointments, which happened repeatedly.
• The nurse wrapped the mom’s legs twice for cellulitis and did not teach how to care for the legs if it recurred, and the compression socks ordered were never received.
• The visit was described as a complete waste of time.
• The OT was told that she didn’t need her service, which the reviewer disagreed with, and the social worker never came.
• The reviewer was locked out of their account.

Review

This Roanoke community is best suited for seniors who want effective, hospital-grade rehabilitation and ongoing nursing support delivered in the comfort of home. It serves those who are navigating post-acute recovery after surgery or injury, as well as individuals managing chronic conditions who need structured therapy, medication oversight, and regular nurse visits without moving into a facility setting. Families that prize punctuality, professional boundaries, and a clear path to regaining independence will find the strongest alignment here. For anyone who requires constant, 24/7 supervision or a facility-based, highly social living environment, alternatives warrant serious consideration.

The strongest positives center on staffing excellence and reliable delivery of care. Therapists, nurses, and aides consistently come across as friendly, respectful, and highly professional. On-time arrivals and dependable scheduling are repeatedly noted, with clinicians who treat patients, and their families, with genuine kindness. The rehabilitation team frequently earns praise for their ability to adapt exercises to real-life needs, promote safety, and instill confidence in daily activities. When recovery goals are defined, these clinicians work toward tangible improvements in mobility, balance, and functional independence, which translates into real peace of mind for caregivers.

That level of competence is not without its blemishes. A few reviews highlight scheduling fragility, one or two visits that were missed or poorly coordinated can interrupt momentum. There are instances where an OT assessment did not meet expectations or where a social worker’s follow-through felt inconsistent. A handful of practical gaps also surface, such as equipment or supplies not arriving as promised. These hiccups matter because rehabilitation hinges on consistent touchpoints and clear guidance, yet they are isolated enough that the overall trajectory remains very positive for most patients.

Despite the imperfect execution in rare cases, the pros clearly offset the cons for the majority. The care team’s devotion to safety, paired with practical, assessable results, creates a compelling value proposition. Families report life-changing progress, with patients regaining abilities that enable greater self-sufficiency at home. The combination of skilled clinical work, patient- and family-centered communication, and a demonstrated commitment to respecting the patient’s pace makes the service feel both competent and trustworthy. When timing and reliability align, recovery accelerates and confidence builds quickly.

For families evaluating options, the practical move is to protect against the downsides by matching expectations to the service model. Before starting, secure a single point of contact or case manager who can coordinate PT, OT, and nursing visits, and insist on a documented plan with clear goals, timelines, and accountability for missed visits. Confirm who covers what and how back-up clinicians are handled to preserve continuity of care. It’s essential to ensure the team can tailor the program to personal goals, whether that means improving gait, return to independent bathing, or kitchen-task proficiency, and that families know how to escalate concerns promptly.

Bottom-line guidance: this Roanoke home-based rehabilitation and nursing team stands out for families seeking effective, patient-centered rehab delivered in the home. The caring, professional staff consistently produces meaningful mobility gains and practical independence, accompanied by reliable communication and safety emphasis. Those who want a strong, compassionate clinical experience without moving into a traditional assisted living or memory-care campus will find this option particularly compelling. If a facility-based setting with robust social programming, around-the-clock supervision, or comprehensive memory-care amenities is the priority, a different path should be pursued.

This part of Roanoke, Virginia offers a diverse range of amenities that cater to senior living needs. With multiple places of worship such as Cornerstone Church, Shenandoah Baptist Church, and St James Episcopal Church nearby, seniors can find spiritual support and community connections. The area is also equipped with various physicians' offices including Vistar Eye Center and New Horizons Healthcare for convenient healthcare access. In terms of dining options, restaurants like Bojangles' Famous Chicken 'n Biscuits and Bruster's Ice Cream offer tasty meals in close proximity. Transportation is easily accessible with the Roanoke-Blacksburg Regional Airport just 1.3 miles away, making travel convenient for seniors. Additionally, parks like Walrond Park and Washington Park provide opportunities for outdoor recreational activities. The presence of pharmacies like Kroger Pharmacy and CVS Pharmacy ensure easy access to medications and health supplies. Overall, this part of Roanoke provides a well-rounded environment for senior living with a mix of essential services and recreational options nearby.

Places of Worship

• Cornerstone Church (0.3 miles)
• Shenandoah Baptist Church (1.7 miles)
• St James Episcopal Church (2.3 miles)
• Virginia Church of God Youth Camp (2.4 miles)
• College Lutheran Church (4.6 miles)
• First United Methodist Church (4.9 miles)
• Rescue Mission Ministries (5.2 miles)

Physicians

• Vistar Eye Center (0.5 miles)
• Roanoke Oral Surgery (1.2 miles)
• Carilion Breast Care Center (1.3 miles)
• Kool Smiles Dentist (1.9 miles)
• New Horizons Healthcare (2.2 miles)
• Endocrine Care & Education Center (2.4 miles)
• Star City Eye Care (2.4 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (1.2 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Bruster's Ice Cream (1.8 miles)
• Sticks & Spoons Ramen Bar (1.9 miles)
• Wendy's (2 miles)
• Arby's (2 miles)
• Sakura IX (2 miles)

Transportation

• Roanoke-Blacksburg Regional Airport (ROA) (1.3 miles)
• Roanoke Higher Education Center Smart Way Stop (4.8 miles)

Hospitals

• Near Southwest Preparedness Alliance (1.9 miles)
• Salem VA Medical Center (4.4 miles)
• Carilion Roanoke Community Hospital (5.3 miles)
• Carilion Clinic Inpatient Rehabilitation (5.3 miles)

Parks

• Walrond Park (2 miles)
• Carvins Cove Parking Lot (3.7 miles)
• Washington Park (4 miles)
• Norwich Park (4.5 miles)
• Vic Thomas Park (4.8 miles)
• Wasena Park (4.8 miles)
• Elmwood Park (5.2 miles)

Pharmacies

• Kroger Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Servant Pharmacy of VA (2.4 miles)
• CVS Pharmacy (3.3 miles)
• Medicine Shoppe (3.3 miles)
• Trinity Pharmacy (4.5 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.6 miles)