Kissito Healthcare

Pros

• CenterWell is a wonderful resource.
• All therapists are friendly and professional.
• CenterWell's team is capable of supporting families through aging and rehabilitation needs.
• CenterWell is a leading home health service.
• Nurses, physical therapists, and occupational therapists are consistently punctual, respectful, and professional.
• The team provides valuable help for home recovery.
• The service is very good and highly recommended.
• Brooke and Amanda are awesome; Terry and Ramil were great.
• Each nurse is wonderful and very professional, yet feels like family.
• The staff are very professional and make care a positive experience.
• PTs and nurses are great and the care is excellent.
• They did a great job with patients, showing kindness, compassion, and practical mobility guidance.

Cons

• The reviewer stated that the nurse had a problem with keeping appointments, did not teach how to care for the mom's legs, and the compression socks were never received, calling the experience a complete waste of time.
• The reviewer felt the OT evaluation was insufficient, being told they didn't need OT services, and the social worker never visited, making the care seem only 50% effective.
• The reviewer noted that the social worker did not come as promised, leaving issues unresolved.
• The reviewer reported being locked out of their account, indicating a negative experience with the provider's system.

Review

CenterWell Home Health consistently surfaces in conversations as a standout resource for families navigating rehabilitation and aging at home. Across a range of experiences, patients and their loved ones lauded the organization for making difficult transitions smoother, with a steady focus on professional, compassionate care. In many stories, the team became a reliable constant during recovery, providing not only medical support but also reassurance during uncertain times. The overarching message is one of appreciation for a network of skilled clinicians who show up on time, listen carefully, and tailor their approach to each person's needs.

The core strength highlighted in numerous accounts is the quality and reliability of the clinical team. Nurses, physical therapists, and occupational therapists are repeatedly described as punctual, respectful, and genuinely caring. One reviewer called the staff "a very professional group," while others emphasized that they were always on time and treated patients with dignity. The positive tone extends to family members who felt supported, often noting that the care team felt less like a distant service and more like trusted members of the household who helped their loved one regain independence and comfort.

Within the ranks of CenterWell's clinicians, several individuals stand out by name for their impact. Brooke and Amanda are frequently praised for their effectiveness, and Terry and Ramil are remembered for their solid performance as physical therapists. Lucy is described as a true daily blessing - someone who lifts the patient's spirits and helps with daily activities with a steady, cheerful attitude. Kim, Mandy, and Hollie emerge repeatedly as key contributors who helped patients achieve meaningful progress, with Kim specifically cited for weeks of steady improvement in recovery. Tyler, Emily, and Nate are commended for maintaining a professional standard while helping patients feel at ease about their goals. These personal connections are noted as a big part of why families choose CenterWell and stay engaged in the recovery process.

The practical outcomes of this care are frequently highlighted. Many patients report being able to do more at home than before, with statements like "The service was excellent" and "I am now able to do several things I could not do before." The combination of therapy, safety coaching, and home-based exercises often leads to measurable gains in balance, mobility, and daily functioning. Caregivers and patients alike describe life-saving benefits from regular visits, with physical and occupational therapy providing actionable guidance that keeps people on track. The emphasis on safety - proper exercise, fall prevention, and careful attention to mobility - appears to help families build confidence in managing activities of daily living.

While the majority of feedback is glowing, there are honest acknowledgments of occasional challenges. A few reviewers describe problems with scheduling or communication, such as a therapist who had difficulty keeping appointments or delays in receiving prescribed compression socks. Some notes recount mixed experiences with specific services, like one instance where an OT assessment concluded the patient did not need further OT support, or another where a social worker visit did not occur as promised. These mixed experiences are presented with candor, alongside praise, painting a balanced picture of a system that generally meets high standards but is not immune to hiccups. Importantly, many reviewers emphasize that when issues arose, the overall care remained patient-centric and focused on recovery.

Across the board, families express deep appreciation for the human touch of CenterWell's staff. Descriptions like "they feel like family," "professional yet kind," and "great to work with" recur, underscoring the sense that this is more than a clinical service - it is a partnership that supports patients and their loved ones through a challenging period. The everyday interactions - clear explanations, patient education, encouragement to practice at home, and consistent follow-up - contribute to lasting trust in the team. The commitment to compassionate care shines through in remarks about nurses who ensure needs are met, therapists who explain interventions in understandable terms, and support staff who coordinate services so the patient's home environment becomes a safer place to heal.

In closing, the collective voice across these accounts is one of strong endorsement and gratitude. CenterWell Home Health is described as among the best experiences families have had with home-based care, with many patients and caregivers recalling pressing improvements in mobility, safety, and independence. The reviewers repeatedly recommend CenterWell to others, highlight the expertise of the care teams, and express confidence in the ongoing support available to their loved ones. From Roanoke to other communities, the consistent thread remains: a professional, compassionate, and effective network dedicated to helping people recover and thrive at home.

This part of Roanoke, Virginia offers a diverse range of amenities that cater to senior living needs. With multiple places of worship such as Cornerstone Church, Shenandoah Baptist Church, and St James Episcopal Church nearby, seniors can find spiritual support and community connections. The area is also equipped with various physicians' offices including Vistar Eye Center and New Horizons Healthcare for convenient healthcare access. In terms of dining options, restaurants like Bojangles' Famous Chicken 'n Biscuits and Bruster's Ice Cream offer tasty meals in close proximity. Transportation is easily accessible with the Roanoke-Blacksburg Regional Airport just 1.3 miles away, making travel convenient for seniors. Additionally, parks like Walrond Park and Washington Park provide opportunities for outdoor recreational activities. The presence of pharmacies like Kroger Pharmacy and CVS Pharmacy ensure easy access to medications and health supplies. Overall, this part of Roanoke provides a well-rounded environment for senior living with a mix of essential services and recreational options nearby.

Places of Worship

• Cornerstone Church (0.3 miles)
• Shenandoah Baptist Church (1.7 miles)
• St James Episcopal Church (2.3 miles)
• Virginia Church of God Youth Camp (2.4 miles)
• College Lutheran Church (4.6 miles)
• First United Methodist Church (4.9 miles)
• Rescue Mission Ministries (5.2 miles)

Physicians

• Vistar Eye Center (0.5 miles)
• Roanoke Oral Surgery (1.2 miles)
• Carilion Breast Care Center (1.3 miles)
• Kool Smiles Dentist (1.9 miles)
• New Horizons Healthcare (2.2 miles)
• Endocrine Care & Education Center (2.4 miles)
• Star City Eye Care (2.4 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (1.2 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Bruster's Ice Cream (1.8 miles)
• Sticks & Spoons Ramen Bar (1.9 miles)
• Wendy's (2 miles)
• Arby's (2 miles)
• Sakura IX (2 miles)

Transportation

• Roanoke-Blacksburg Regional Airport (ROA) (1.3 miles)
• Roanoke Higher Education Center Smart Way Stop (4.8 miles)

Hospitals

• Near Southwest Preparedness Alliance (1.9 miles)
• Salem VA Medical Center (4.4 miles)
• Carilion Roanoke Community Hospital (5.3 miles)
• Carilion Clinic Inpatient Rehabilitation (5.3 miles)

Parks

• Walrond Park (2 miles)
• Carvins Cove Parking Lot (3.7 miles)
• Washington Park (4 miles)
• Norwich Park (4.5 miles)
• Vic Thomas Park (4.8 miles)
• Wasena Park (4.8 miles)
• Elmwood Park (5.2 miles)

Pharmacies

• Kroger Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Servant Pharmacy of VA (2.4 miles)
• CVS Pharmacy (3.3 miles)
• Medicine Shoppe (3.3 miles)
• Trinity Pharmacy (4.5 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.6 miles)