Coordinated Services Management, Inc

Pros

• It is one of the best management companies they have worked with.
• Among the many management companies they've worked with, this one is considered among the best.

Cons

• It wasn't a very enjoyable place.
• The maintenance department had high turnover, with the reviewer being the fifth maintenance person in two years.

Review

In the crowded world of property management, certain firms rise above simply meeting expectations and become true standout partners. The experience described here places one particular management company firmly in that category. The person recounting their dealings with them calls the firm "one of the best management companies we have worked with," a bold compliment given the breadth of experience they claim to have in the industry. That single line signals a high level of satisfaction with the firm's performance, responsiveness, and overall approach to managing properties and vendor relationships.

To underscore how extensive their perspective is, the reviewer adds, "And we have worked with a ton of them." This phrase isn't just boastful; it establishes that the praise is grounded in a long track record. It suggests that the firm set itself apart not because of a single positive incident but because of consistent, across-the-board excellence that stood out even among many other management companies encountered over time. In contexts like property management, such credibility matters because it implies reliability, thoroughness, and an ability to deliver steady results across various scenarios and client needs.

From the positive vantage point, the attributes that likely underpin their high assessment are not spelled out in granular detail, but the tone points to several core strengths. The praise hints at professional handling of operations, clear communication with owners and residents, efficient coordination when issues arise, and dependable execution of maintenance and administrative tasks. The reviewer's confidence that this particular firm is among the best suggests a level of consistency - whether in routine upkeep, emergency responses, or long-term planning - that translates into real value for property owners and tenants alike.

However, a note of caution threads through the otherwise laudatory appraisal. The second sentence introduces a contrasting, less favorable impression: "Not a very enjoyable place." This remark signals that the physical or cultural environment surrounding the work was not pleasant, which can color a person's overall experience even when the service delivered is strong. In other words, the management company may excel in its external duties - keeping properties well run and problems addressed - while the day-to-day workplace atmosphere might leave something to be desired for those who work there.

The specific line that follows amplifies the concern: "I was the 5th maintenance person in 2 years," described as self-explanatory. This stark statistic points to unusually high turnover in the maintenance team. Five different technicians occupying the same role within a two-year span is a red flag about stability, continuity, and perhaps the working conditions or management practices that influence staff retention. While the customer-facing operations may hum along smoothly, such turnover can create ripples behind the scenes - on scheduling, handoffs, and knowledge transfer - that ultimately affect the quality and consistency of on-site maintenance services.

Taken together, the two threads of feedback paint a nuanced picture. The management company is praised for its excellence and breadth of experience, suggesting a strong capability to manage properties, coordinate resources, and satisfy client expectations at a high level. At the same time, the high turnover within the maintenance staff signals internal challenges that can undermine the everyday experience of work - for employees and, by extension, possibly some aspects of service delivery. This juxtaposition serves as a reminder that a firm's external performance does not always perfectly reflect its internal culture or staffing stability.

For owners, operators, and potential clients evaluating this company, the message is multifaceted. The organization appears to be a top-tier partner in terms of service quality, reliability, and professional management. Yet it would be prudent to inquire about internal staffing dynamics, retention strategies, and workplace culture to gauge whether the internal environment is likely to support sustainable performance over the long term. Ensuring a stable, well-supported maintenance team can be as important as the client-facing capabilities that earn the glowing external reviews.

In the end, the experience described presents a compelling paradox: a management company that stands out as one of the best the reviewer has encountered, paired with a notably challenging internal workplace environment as reflected by maintenance staff turnover. The final takeaway is one of balanced consideration. The firm's external performance and professional strengths are clear and valuable, but there is also a clear invitation to explore how the organization nurtures its people and sustains continuity behind the scenes. Addressing that internal dynamic could enhance an already strong partnership even further, ensuring steady, reliable service for years to come.

This area of Roanoke, Virginia, offers a variety of amenities that cater to seniors looking for convenience and comfort. With several hospitals and physicians nearby, residents have easy access to medical care. Places of worship are also within close proximity, providing spiritual support and community engagement. Transportation options are readily available with the Roanoke-Blacksburg Regional Airport nearby and a Smart Way Stop for easy travel. Restaurants ranging from fast food to casual dining are in the vicinity, offering plenty of choices for meals out. Pharmacies are conveniently located for medication needs, and cafes like Starbucks provide opportunities for socializing over coffee. The numerous parks in the area offer green spaces for leisurely walks or picnics, enhancing quality of life for seniors looking to enjoy the outdoors.

Hospitals

• Near Southwest Preparedness Alliance (1 miles)
• Salem VA Medical Center (3.5 miles)

Places of Worship

• Cornerstone Church (1.2 miles)
• Shenandoah Baptist Church (2.4 miles)
• St James Episcopal Church (2.4 miles)
• Virginia Church of God Youth Camp (3.3 miles)
• College Lutheran Church (3.8 miles)
• First United Methodist Church (4.1 miles)
• Covenant Presbyterian Church (4.6 miles)

Physicians

• Vistar Eye Center (1.3 miles)
• Carilion Clinic Family Medicine - Roanoke Salem (1.6 miles)
• New Horizons Healthcare (1.9 miles)
• Roanoke Oral Surgery (2 miles)
• Carilion Breast Care Center (2.1 miles)
• Kool Smiles Dentist (2.1 miles)
• Star City Eye Care (2.2 miles)

Transportation

• Roanoke-Blacksburg Regional Airport (ROA) (1.4 miles)
• Roanoke Higher Education Center Smart Way Stop (4.4 miles)

Restaurants

• Hardee's (1.5 miles)
• Popeyes Louisiana Kitchen (1.8 miles)
• Popeyes Louisiana Kitchen (1.9 miles)
• Burger King (1.9 miles)
• TGI Friday's (2 miles)
• Olive Garden (2 miles)
• Bojangles' Famous Chicken 'n Biscuits (2 miles)

Pharmacies

• Walgreens (2.3 miles)
• Kroger Pharmacy (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Servant Pharmacy of VA (3.2 miles)
• Medicine Shoppe (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Trinity Pharmacy (3.7 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (4.4 miles)

Parks

• Walrond Park (2.9 miles)
• Washington Park (3.7 miles)
• Norwich Park (3.8 miles)
• Vic Thomas Park (4.2 miles)
• Wasena Park (4.3 miles)
• Carvins Cove Parking Lot (4.4 miles)
• Elmwood Park (4.9 miles)