Home Instead - Roanoke, VA

Pros

• The family expressed immense satisfaction with the services provided for their mother's care over the past 13 months, highlighting the excellent service received from various caregivers.
• Home Instead's caregivers were praised for their compassion and dependability, significantly reducing stress for families in need of care.
• Staff members at Home Instead are recognized for their professionalism and friendliness, creating a supportive environment for both clients and caregivers.
• Employees have shared their positive experiences working at Home Instead, appreciating the company's dedication to one-on-one care and fostering a family-like atmosphere.
• Caregivers receive top-notch training and support, contributing to long-lasting relationships with clients who feel cared for and empowered to age in place with dignity.
• Many reviewers noted that Home Instead has been quick to resolve any issues that arose during care, enhancing the overall experience for families.

Cons

• While staffing for 24-7 care is challenging, the agency had some issues with resolving problems quickly.
• Some caregivers were not consistent, leading to concerns about the quality of care provided at times.
• There were experiences indicating that previous agencies did not meet expectations before switching to Home Instead.
• Coordination and communication issues arose, particularly when addressing specific questions about clients' health.
• The reviewer expressed a wish they had chosen Home Instead from the beginning, implying dissatisfaction with prior services.

Review

Home Instead Senior Care has garnered a wealth of positive reviews from both clients and caregivers over the years, establishing itself as a trusted provider of in-home care services. Families have consistently expressed their satisfaction with the quality of care provided to their loved ones, highlighting the compassionate and professional nature of the staff. Over the past thirteen months, one family recounted their experience with dedicated team members including Karen from Lynchburg and Michelle Crigger in Roanoke, along with various caregivers. Sharon emerged as a frequent aide for them and was praised for delivering excellent service during a challenging time in their lives. Such heartfelt testimonials underscore Home Instead’s commitment to customer satisfaction and their ability to provide timely support when it matters most.

The professionalism exhibited by Home Instead's caretakers has also been instrumental in easing families' burdens during difficult transitions. Clients emphasized how the caregivers reduced stress and worry while offering hands-on assistance. One particular client appreciated having a reliable caregiver who not only prepared meals but also handled household chores such as cleaning and laundry. This personalized approach underscores the company’s dedication to meeting each client's unique needs, providing individualized attention that enhances the overall quality of life for seniors wishing to remain at home.

Moreover, Home Instead has proven itself through its responsiveness during urgent situations. A family shared that they were able to receive care just hours after reaching out about 24-hour assistance for a loved one—a testament to the agency's commitment to prompt service delivery. The compassion shown by caregivers reinforced friends' recommendations of Home Instead, making it clear that they truly value relationships built on trust and reliability.

Caregivers employed by Home Instead have echoed similar sentiments about their work environment, describing it as fulfilling and rewarding. Many employees noted that they have experienced exceptional support from office staff throughout their time with the agency—even mentioning long-term associations formed with clients over several years. The culture fostered within Home Instead emphasizes collaboration between caregivers and administrative teams to ensure maximum quality care is delivered consistently across all cases.

The training provided by Home Instead is deemed top-notch by both clients and staff alike. Caregivers receive thorough preparation for handling various caregiving challenges, reinforcing the agency’s reputation for employing well-equipped professionals who genuinely care about their clients’ wellbeing. The company’s motto—“To Us, It's Personal”—captures its core philosophy centered around individualized care, where every caregiver strives not just to attend to basic needs but also build meaningful relationships with clients.

In conclusion, both families seeking help and caregivers working in this environment express overwhelming positivity toward Home Instead Senior Care. The empathy reflected through every interaction strengthens community ties while lifting spirits in homes across many regions served by this agency. With numerous testimonials highlighting stellar performances from dedicated staff members—ranging from initial contacts through ongoing care—it's evident that Home Instead is more than just an agency; it's an extension of family focused on enhancing lives and maintaining dignity at home amid the complexities associated with aging or health challenges.

Restaurants

• Bruster's Ice Cream (0.3 miles)
• Wendy's (0.5 miles)
• Burger King (0.6 miles)
• Sticks & Spoons Ramen Bar (0.8 miles)
• Arby's (0.8 miles)
• Sakura IX (0.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (1 miles)

Places of Worship

• Shenandoah Baptist Church (0.3 miles)
• St James Episcopal Church (1.7 miles)
• Cornerstone Church (1.8 miles)
• Virginia Church of God Youth Camp (1.9 miles)
• Orchard Hills Student Ministries (4.1 miles)
• Rescue Mission Ministries (4.7 miles)
• St Johns Episcopal Church (4.9 miles)

Pharmacies

• Kroger Pharmacy (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Servant Pharmacy of VA (0.8 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Medicine Shoppe (2.5 miles)
• Down Home Pharmacy (3.7 miles)

Physicians

• Endocrine Care & Education Center (0.7 miles)
• Carilion Breast Care Center (0.9 miles)
• Roanoke Oral Surgery (1 miles)
• Kool Smiles Dentist (1.4 miles)
• Vistar Eye Center (1.5 miles)
• Star City Eye Care (2.3 miles)
• New Horizons Healthcare (2.4 miles)

Parks

• Walrond Park (1.1 miles)
• Washington Park (3.5 miles)
• Carvins Cove Parking Lot (4.4 miles)
• Park N Ride (4.5 miles)
• Elmwood Park (4.8 miles)
• Wasena Park (4.9 miles)
• Norwich Park (4.9 miles)

Transportation

• Roanoke-Blacksburg Regional Airport (ROA) (1.5 miles)
• Roanoke Higher Education Center Smart Way Stop (4.3 miles)

Hospitals

• Near Southwest Preparedness Alliance (3.6 miles)
• Carilion Roanoke Community Hospital (5 miles)
• Carilion Clinic Inpatient Rehabilitation (5 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (4 miles)
• Mill Mountain Coffee & Tea (4.7 miles)