Friendship Health And Rehab Center
Save327 Hershberger Road Nw, Roanoke, VA 24012
For more information about senior living options: (844) 490-3973
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Shannon and the activities team are simply wonderful. The activities department is great with wonderful staff. The service is good and the staff care for residents. The weekend nursing staff were great. The facility smelled fresh, staff were pleasant, and residents were clean and well cared for. Audrey and staff are the best in physical therapy; life changing. The staff engage with residents and provide great care and compassion. The place is great to live with caring staff and a clean, safe environment. Two family members are here and seem very happy; the team is organized and responsive.
The facility has bad management. The weekday nursing staff were unreliable and mishandled transfers, including sending a resident out in the cold without a winter coat. The staff allegedly lied about a resident's ability to walk 50 feet and to use the bathroom alone. The facility's actions allegedly led Medicare to deny continued coverage due to those lies. Clothes disappear frequently at the facility. Staff cannot or do not return calls and only operate on banker hours; they are unreliable and late. Daily care, especially in hospice, was subpar, with unkept promises of comfort and some staff treated the resident rudely. A patient was sent home with COVID without proper testing and without adequate oxygen, leading to an ER visit and death. There were allegations of abusive handling causing pain and bruising, with bed markings misrepresented as bed sores, and night shift or agency staff treated the patient rudely.This facility elicits a wide range of experiences from those who live there, visit, or work with its teams. On the positive side, several reviewers describe a place that feels welcoming, well organized in some areas, and guided by genuinely caring staff. They highlight the activities department as a standout, with Shannon and the activities team repeatedly singled out for their warmth and engagement. People note that the activities team brings energy and structure to daily life, helping residents stay connected and entertained. In addition to the vibrant activities program, visitors and family members recount meaningful personal connections with staff across disciplines, and some residents appear to thrive under the care and attention they receive. Positive impressions abound for those who interact with the facility's team, with many praising the experiences of those who feel supported, loved, and well cared for.
Specific praise frequently centers on the therapy end of the spectrum. Audrey and the physical therapy team are described as exceptional, with one reviewer stating that Audrey and her group are "THE BEST" in physical therapy and even calling the improvements "life changing." Visitors who observe therapy sessions mention compassionate, patient-centered care, and those who see residents in therapy report visible benefits from the skilled staff. There is also admiration for how therapy and skilled staff integrate into residents' overall well-being, with some observations of gratitude from families who see their loved ones benefiting from a thoughtful, professional approach. Overall, the facility is portrayed as a place where caring, clean surroundings, and attentive staff create a comforting environment for many residents.
There is, however, a large strand of feedback that centers on problematic operations and serious concerns. Several reviewers recount incidents of miscommunication and procedural errors that undermine trust and safety. One resident's family describes a pattern of trouble with transfers to appointments, including a bus schedule that was not double-checked and the wrong times being used, which left a resident with dementia in confusing and potentially dangerous situations - such as being sent out on a very cold day without a winter coat. The same review notes that a sitter who was supposed to accompany the resident to an appointment was not properly coordinated, and the facility allegedly claimed the sitter did not show up when, in fact, the timing had been mishandled. There are also serious accusations that staff claimed the resident could walk and handle duties like using the bathroom, when this was not the case, and that such misrepresentations contributed to the denial of continued coverage by Medicare. Other complaints include issues with belongings going missing and inconsistent communication about residents' status and needs.
Communication lapses extend beyond scheduling. Some reviewers report that calls are not returned promptly, and that the facility seems to operate on limited hours that do not meet family or medical needs, leading to a sense of unreliability. There is fear described around medication management and rehabilitation plans, with one commenter expressing doubt about the facility's ability to manage these critical functions. The sense conveyed is that reliability and timely responsiveness are not consistent, leaving families anxious about the care their loved ones receive.
The most somber and grave portions of the feedback concern end-of-life and hospice experiences, which left two families with lasting distress. One account recounts a loved one who passed after a hospitalization, with the reviewer describing a discharge that included oxygen needs and a lack of adequate equipment or follow-through for home care. The reviewer alleges a breakdown in communication about what would be provided at home, leading to emergencies and an ER visit shortly after discharge, followed by a reported death the next day. Another account describes a hospice stay during which the resident reportedly did not receive the promised comfort, and where nighttime staff or a third-party agency were accused of speaking harshly, failing to address pain, and not consistently treating the patient with the care and respect expected during end-of-life care. A further note describes concerns about bedsores and markings believed to be bruising or rough handling during repositioning, with some staff described as compassionate while others were criticized for their approach on night shifts.
Amid these serious concerns, there are also calls for recognizing the facility's strengths. Several family members emphasize that, for some residents, the experience is positive and the staff remains organized and responsive to requests. Some reviewers repeatedly describe the facility as a good place to live - affirming clean, safe environments and a generally caring staff. They stress that two family members are currently satisfied with the performance of the team, and that the overarching organization, when functioning smoothly, demonstrates a level of care that families appreciate. In these accounts, the staff's commitment and the quality of certain services provide a solid foundation for trust and continued residence.
Taken together, the reviews paint a nuanced portrait: a facility with notable strengths in therapeutic services, activities programming, and a subset of caring, reliable staff; contrasted by significant concerns around management practices, communication, transfer logistics, and end-of-life care. Families who have seen the best of the staff describe a supportive, vibrant environment where residents can flourish. Others caution that mistakes, miscommunications, and potential safety issues can overshadow those strengths, particularly in the areas of discharge planning, routine follow-up, and the handling of medications and mobility needs. For anyone considering this facility, the message is clear: there are shining moments and dedicated professionals who make a meaningful difference, but there are also serious gaps that require careful oversight and ongoing attention to ensure every resident receives consistently safe, respectful, and comprehensive care.
253 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Roanoke Regional Woodrum (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Friendship Health And Rehab Center in Roanoke, VA is an assisted living community that offers a range of services and amenities to promote a comfortable and fulfilling lifestyle for its residents. With a focus on independent living, this community provides a supportive environment where individuals can maintain their autonomy while receiving the assistance they need.
Residents at Friendship Health And Rehab Center can enjoy various amenities that enhance their daily lives. This includes access to a beauty salon for grooming needs, cable or satellite TV for entertainment, and community-operated transportation for convenient travel around the area. The computer center enables residents to stay connected and engaged with technology, while the fitness room ensures they can prioritize their health and well-being. The fully furnished accommodations provide comfort and convenience, while private bathrooms offer privacy and convenience.
The dining options at this community are exceptional, with restaurant-style dining available to residents. Meals are prepared and served by the staff according to individual dietary needs and preferences. Special dietary restrictions can be accommodated to ensure everyone's health requirements are met.
Friendship Health And Rehab Center understands the importance of engaging activities for mental stimulation and social interaction. Residents can participate in concierge services that cater to their personal interests, fitness programs designed for physical well-being, planned day trips to explore the surrounding area, resident-run activities for community involvement, and scheduled daily activities that keep them engaged.
Located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals, Friendship Health And Rehab Center provides easy access to essential amenities within close proximity.
In terms of care services, this assisted living community offers 24-hour call systems for any emergencies or concerns. Trained staff members provide round-the-clock supervision and assistance with activities of daily living such as bathing, dressing, transfers, medication management, meal preparation according to diabetes diets or special dietary restrictions. A mental wellness program is in place to support residents' emotional well-being.
At Friendship Health And Rehab Center, residents can enjoy a vibrant and fulfilling lifestyle while receiving the care and support they need. With a range of amenities and care services tailored to individual needs, this community strives to create an environment where residents can thrive and maintain their independence.
This part of Roanoke, Virginia offers a convenient and accessible location for those considering senior living. With a variety of restaurants nearby, such as Sakura IX, Arby's, and Sticks & Spoons Ramen Bar, residents have plenty of dining options to choose from. Additionally, there are several pharmacies in close proximity including Walgreens and CVS Pharmacy for easy access to healthcare needs. Places of worship like St James Episcopal Church and Shenandoah Baptist Church provide spiritual support within the community. Medical services are also readily available with Kool Smiles Dentist and New Horizons Healthcare nearby. Transportation is made easy with the Roanoke-Blacksburg Regional Airport just 1.5 miles away, while parks like Walrond Park and Washington Park offer opportunities for outdoor recreation. Overall, this area provides a comfortable and well-rounded environment for seniors seeking a place to call home in Roanoke.
Friendship Health And Rehab Center is located at 327 Hershberger Road Nw, Roanoke, VA 24012 in Roanoke city, Virginia
Friendship Health And Rehab Center on seniors.fyi includes 5 photos including images showing interior, dining, wheelchair, grass, nurse, outdoors, and more.
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs
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Interior
Outdoors
Dining
Grass
