North Roanoke Assisted Living

Pros

• The staff at the facility is patient and caring, particularly in handling residents with special needs and challenges.
• The caretakers are vigilant and attentive to the residents' well-being, providing support without being oppressive.
• The facility has maintained a consistent pricing structure over the years, which may be appreciated by families managing care costs.
• Residents receive compassionate care even when they display difficult behaviors, fostering an inclusive environment.

Cons

• The nursing home is described as filthy, with a strong odor of urine and outdated furniture, leading to a negative first impression for visitors.
• Many residents reportedly have visible hygiene issues, such as pee stains on their clothing, indicating poor cleanliness standards.
• The facility is said to be in disrepair, with chipping paint and an overall neglected appearance, suggesting a lack of maintenance and care.
• The management appears unresponsive and dismissive of complaints, as evidenced by the director hanging up on a concerned family member.
• There are serious concerns about communication failures within the staff, including missed court appearances for residents due to lack of notification.
• Difficulties in retrieving personal belongings from the nursing home indicate poor organization and accountability among staff members.
• New management has failed to improve the conditions of the facility, leaving it feeling like the same run-down place despite promises of change.

Review

The reviews of a nursing home located in Roanoke reveal a stark contrast in experiences, painting a complex picture of the facility. The accounts shared by multiple individuals highlight significant issues that range from mismanagement and poor conditions to instances of exceptional care, reflecting the diverse realities faced by residents and their families.

One family expressed deep concerns regarding the handling of stimulus benefits after the death of their father who was a resident at the facility. Following his passing in July, his two daughters were approached about claiming the remaining funds—$1,200—that were left in his account. They accepted the offer, yet weeks later received only $500 on a debit card without any clear explanation for the missing funds. This lack of transparency raised serious suspicions, especially as they struggled to obtain documentation accounting for how the money had been handled. The daughters’ experience reflects broader worries about financial management in long-term care facilities, raising questions about accountability and communication within such establishments.

Compounding these issues is a second account detailing another individual’s troubling experience with their brother at the same nursing home. This individual documented instances of systemic failures during their brother's stay—most notably when he was unknowingly incarcerated due to missed legal obligations that should have been communicated by staff. The situation escalated when he required hospitalization, which was only revealed later through a Medicare statement. Attempts to retrieve his belongings following his departure were met with further frustrations; upon arrival at the facility after traveling two hours, they found that none of his items were ready for pickup. Staff members passed blame among themselves instead of providing resolution or assistance, contributing to an overall sentiment of neglect and poor management.

Additionally, this reviewer shared ongoing challenges with getting reimbursement for fees paid before their brother’s departure—a process that took six weeks to resolve amid continued communication difficulties with management who sometimes resorted to hostility during conversations. Despite repeated calls to advocacy groups like Omnibusman, there seemed to be little change or improvement observed within the facility’s operations or staff training protocols.

On an entirely different note, another family member offered a positive testimonial regarding their brain-injured brother's experience at this same nursing home. Their review emphasized patience and compassion exhibited by staff members towards residents facing behavioral challenges due to mental health conditions like bipolar disorder. Unlike other more upscale facilities where such behavior may not be tolerated well, this facility reportedly fosters an environment conducive for all types of patients. The cleanliness and vigilance displayed by caregivers stood out as noteworthy positives amidst contrasting narratives from other reviewers.

The disparity between these experiences has led many potential visitors and families seeking care options for loved ones questioning what truly lies beneath managerial claims—such as "under new management" signs seen upon entering the property—which seem ineffective against enduring problems like inadequate sanitation and maintenance issues noted by other reviewers.

Lastly, one reviewer did take time to lament about unsightly conditions prevalent throughout common areas: pervasive odors indicative of insufficient hygiene practices permeated public spaces while physical disrepair continued unabated—a stark contrast against claims made by staff regarding improvements possibly implemented under new oversight regimes. Additionally concerning were accounts revealing employees being solicited for cigarettes outside—a troubling sign reflective not merely on failings internal but also indicating overall disrespect toward residents’ dignity.

In conclusion, it seems that while some families experience dedicated care and attention from compassionate staff within this Roanoke nursing home setting others face alarming negligence marked by poor communication further compounded structural degradation undermining both functionality—and trust—in such critical environments designed for vulnerable populations needing consistent support while facing challenging life transitions.

Restaurants

• Wendy's (0.3 miles)
• Burger King (0.4 miles)
• Bruster's Ice Cream (0.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.5 miles)
• Sticks & Spoons Ramen Bar (1.1 miles)
• Arby's (1.1 miles)
• Hollywood's Restaurant & Bakery (1.1 miles)

Places of Worship

• Shenandoah Baptist Church (0.4 miles)
• Cornerstone Church (1.4 miles)
• Virginia Church of God Youth Camp (1.6 miles)
• St James Episcopal Church (1.9 miles)
• Orchard Hills Student Ministries (4.5 miles)
• Mt Bethel Ch Of The Brethren (5 miles)
• Rescue Mission Ministries (5 miles)

Pharmacies

• Kroger Pharmacy (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Servant Pharmacy of VA (0.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Medicine Shoppe (2.8 miles)
• Down Home Pharmacy (4.1 miles)

Physicians

• Carilion Breast Care Center (0.5 miles)
• Roanoke Oral Surgery (0.5 miles)
• Endocrine Care & Education Center (0.8 miles)
• Vistar Eye Center (1.1 miles)
• Kool Smiles Dentist (1.6 miles)
• Star City Eye Care (2.5 miles)
• New Horizons Healthcare (2.5 miles)

Parks

• Walrond Park (0.8 miles)
• Washington Park (3.8 miles)
• Carvins Cove Parking Lot (4 miles)
• Park N Ride (4.5 miles)
• Norwich Park (5 miles)
• Wasena Park (5.1 miles)
• Vic Thomas Park (5.1 miles)

Transportation

• Roanoke-Blacksburg Regional Airport (ROA) (1.5 miles)
• Roanoke Higher Education Center Smart Way Stop (4.6 miles)

Hospitals

• Near Southwest Preparedness Alliance (3.4 miles)
• Carilion Roanoke Community Hospital (5.2 miles)
• Carilion Clinic Inpatient Rehabilitation (5.2 miles)

Cafes

• Starbucks (4.2 miles)
• Starbucks (4.5 miles)
• Mill Mountain Coffee & Tea (4.8 miles)
• Starbucks (4.8 miles)