6910 Williamson Road, Roanoke, VA 24019
For more information about senior living options: (866) 208-4318
North Roanoke Assisted Living Costs & Pricing
North Roanoke Assisted Living offers competitive pricing compared to the broader market in Roanoke City and the state of Virginia. For semi-private accommodations, residents can expect to pay $1,611 per month, which is significantly lower than the city average of $2,868 and the state figure of $3,991. Studio apartments at North Roanoke are priced at $1,935, again offering a more affordable option than Roanoke City's average of $3,840 and Virginia's average of $4,436. For those seeking private rooms, North Roanoke's fee of $3,295 remains reasonably priced compared to local and state averages - $5,211 and $4,684 respectively. This pricing structure makes North Roanoke Assisted Living an appealing choice for individuals looking for quality care without straining their financial resources.
| Floor plans | North Roanoke Assisted Living | Roanoke city | Virginia |
|---|---|---|---|
| Semi-Private | $1,611 | $2,868 | $3,991 |
| Studio | $1,935 | $3,840 | $4,436 |
| Private | $3,295 | $5,211 | $4,684 |
Overall Review of North Roanoke Assisted Living
Pros
The more experienced staff are friendly and thoughtful.- The staff are very patient and caring with residents who have challenging behavior.
- The facility is clean, the staff approachable, and the caretakers are vigilant without being oppressive.
- The price has not increased in six years.
Cons
The younger staff members do not speak to residents when they walk in, which is rude.- A staff member was seen eating at the nurses’ station and talking loudly, which was embarrassing and unprofessional.
- Some staff are described as lazy and loud-mouthed, more concerned with themselves than with patient care.
- The customer service is horrible; an employee named Christy harassed the reviewer by phone and left nasty voicemails, and management told an elderly resident she was banned.
- Funds belonging to a resident were mismanaged, with unclear explanations about the remaining stimulus money and no copies of documents provided.
- The facility is described as the worst in Roanoke, with a urine smell, dirty interiors, outdated furniture, pee stains, chipped paint, general disrepair, and cigarette butts outside.
- The director is said to have hung up on a caller, and the reviewer notes ombudsman involvement, concluding the place is not recommended.
Review
North Roanoke Assisted Living in Roanoke, VA is best suited for families seeking a budget-conscious, no-frills option where daily care tasks are the core priority and upscale amenities aren’t on the table. The community appears most appropriate for residents who need regular support with activities of daily living, medication reminders, and companionship, yet can tolerate variability in staffing and service quality. It isn’t positioned as a luxury or high-touch setting, so the decision hinges on affordability and dependable basic supervision rather than polished hospitality. Families with tight budgets that want to keep a loved one engaged without overinvesting in a more expensive campus may find some value here, provided a careful risk framework is in place.
However, there are clear indications that many families should consider alternatives. Several reviews raise serious concerns about staff behavior and management, including reports of rude interactions from younger aides, unprofessional conduct at the nurses’ station, and harassing phone exchanges that leave family members feeling dismissed. Billing and record-keeping issues, questions about funds and delayed access to a resident’s belongings, point to governance gaps. A persistent sense of neglect or disorganization is reinforced by anecdotes about missed updates, slow responses, and a director who reportedly hung up on a caller. When reliability, accountability, and respectful customer service are non-negotiables, this community becomes a risky short-list option.
On the upside, some residents benefit from staff who are genuinely patient and capable, especially when managing challenging behaviors. One review notes a brain-injured resident treated with patience, with caretakers described as vigilant yet not oppressive, and a generally clean environment valued by those prioritizing basic hygiene. For families watching costs, the absence of rapid fee increases over six years is a practical consideration. A few staff members come across as approachable, suggesting that with the right shift and consistent leadership, meaningful connections can emerge. These positives exist, but they hinge on who is on duty and the facility’s leadership being consistently responsive and aligned with care goals.
Yet the weight of the cons tends to eclipse the pros. The most troubling themes are cleanliness and upkeep, with recurring references to odors, outdated furniture, and general disrepair. The physical environment signals whether care routines are adequately supported. Safety and respect concerns surface in stories of mismanaged admissions, delayed discharge logistics, and unclear handling of funds. The combination of poor customer service, high staff turnover, and perceived management indifference creates an setting where families question whether loved ones are truly protected and valued. In short, unless leadership and frontline staff demonstrate sustained professional standards, the risk outweighs any potential financial benefit.
Decision-makers should conduct rigorous due diligence before moving in. Schedule unannounced tours, observe how staff interact across shifts, and seek direct contact with the administrator. Request recent, itemized accounting of any funds held on a resident’s behalf, and verify policies on safety, incident reporting, and emergency response. Speak with current residents and families about responsiveness to concerns, and check with local ombudsman resources for recent complaints. If memory support, specialized therapy, or a robust calendar of activities are essential, compare what North Roanoke offers against other options with stronger track records. The right questions blunt disappointment and reveal whether this community can truly meet care goals.
Bottom line: North Roanoke Assisted Living should be considered only by families who can tolerate staffing variability, prioritize affordability, and commit to vigilant oversight. For those who demand consistently professional care, transparent administration, and a well-maintained, clean environment, alternatives are strongly advised. This community may serve as a temporary bridge for a price-sensitive situation, but only if strong safeguards and proactive engagement are in place. Given the mix of reports, prudent families will explore other nearby options first, reserving North Roanoke as a last-resort choice after a thorough, documented vetting process.
225 resident community capacity
1-bedroom apartments
Assisted Living
Memory Care
Respite Care
Activities on-site
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Roanoke Regional Woodrum (1 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Psychiatric care
Special dietary restrictions
Concierge services
Planned day trips
English
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