Home Instead - Chesapeake, VA

Pros

• The service is described as professional, caring, and attentive to clients' needs.
• Judy Shaw and Ivonne Limongi are praised as daytime and overnight caregivers, among the best.
• Carolyn is recognized as the main caregiver with a sweet, loving personality that uplifts every shift.
• The staff at Home Instead are referred to as the dream team.
• Home Instead is highly recommended for companionship or caregiver needs.
• The service has been well-received by multiple clients, who have been very happy with it.
• The Chesapeake location has provided six years of reliable, ongoing care.

Cons

• The reviewer experienced frequent caregiver turnover, with 13 different caregivers in 2.5 weeks, and only one or two would be kept back.
• The reviewer was given only a single piece of paper and had no copies of any documents signed at the initial contact.
• The reviewer had no opportunity to review all the papers before signing.
• The reviewer found the 4.5% credit card processing fee burdensome in a rushed post-hospital situation.
• The reviewer stated they would never use the service again.

Review

When care is needed quickly after a hospital stay, the promise of Home Instead can feel like a lifeline. In one account, the initial impression was strong and filled with hope: a sense that someone could step in on short notice to provide after-hospitalization support. The relief of having help in a moment of vulnerability is clear, and the wish to find dependable assistance is evident. Yet that hopeful start collided with a demanding reality: over a span of two and a half weeks, the person describing the experience encountered 13 different caregivers. Only one, or perhaps two, were deemed suitable to return, leaving a sense of inconsistency and uncertainty in what should have been a straightforward arrangement. The administrative side also left a sour aftertaste; only a single piece of paper was handed over, with no copies of anything signed at the initial contact. There was no opportunity to review the full set of documents before signing, and terms - such as a 4.5% fee for using a credit card - felt squeezed into a rushed situation where options were limited. The takeaway from this account was blunt and lasting: never again.

Against that rocky start, another perspective paints a remarkably different arc of care and continuity. The lines of support stretched far beyond the first impression, evolving into a dependable, year-long partnership that helped the household stay sane and supported. The caregivers are described as an "amazing" team, a real contrast to the turnover in the first weeks. The household highlights a daytime caregiver, Judy Shaw, and an overnight guardian, Ivonne Limongi, as the core of a true "dream team." They are celebrated as outstanding professionals who elevate the daily experience of care. Alongside them, Marcia Merritt is noted for providing excellent assistance, reinforcing the sense that Home Instead can offer not just coverage but genuine, meaningful support when it matters most. In this narrative, Home Instead becomes a must-have resource for anyone needing a companion or caregiver.

A deeper, long-term relationship emerges in another part of the account, centered on Chesapeake where Home Instead has been serving for more than six years. Over that extended period, the service is described as consistently professional, caring, and attentive to evolving needs. The voice expressing this longevity also shines a spotlight on Carolyn, a care companion who has stood out as the main caregiver for the mom in the household. Carolyn is praised for bringing a sweet and loving personality to every shift, an uplifting presence that has earned a place of trust and gratitude. The appreciation goes beyond routine tasks; it is framed as finding the right match - the perfect companion among the options available in the local home care landscape. In this narrative, Carolyn and the staff at Home Instead are thanked for the quiet, steady stability they provide, underscoring the value of long-term relationships in caregiving.

The sentiment of satisfaction with Home Instead extends beyond one family's experience. A practitioner who has seen multiple clients use the company describes a generally positive impression, signaling that the overall reputation and quality of care can be reflected across different households. The fuller picture here blends praise for consistent, compassionate caregiving with an acknowledgement that effective support hinges on reliable personnel who can maintain continuity and dignity in the care journey. The recurring thread across these reflections is the power of steady, dependable caregivers who bring warmth, professionalism, and a sense of safety into a home.

Taken together, these accounts present a nuanced portrait of Home Instead. On one side lies a chastening reminder of how rushed processes and inconsistent coverage can mar an otherwise critical service, including frustrations with paperwork, signatory terms, and the challenge of establishing a stable caregiver roster in a short period. On the other side stands a powerful testimony to what can happen when devoted caregivers - day and night - become an integrated team. Judy Shaw, Ivonne Limongi, and Marcia Merritt are celebrated as pillars of daily life, while Carolyn's long-term presence in Chesapeake embodies the trust and continuity that families seek in home care. The stories together illustrate a service capable of delivering exceptional, life-changing companionship when the right people are in place and when administrative processes align with the urgent needs of those receiving care.

Located in Chesapeake, Virginia, this area offers a variety of amenities and services that cater to the needs of seniors. With convenient access to parks, hospitals such as Children's Hospital of the King's Daughters and Chesapeake General Hospital, as well as medical specialists like Children's Specialty Group and The Spine Center At Chesapeake, residents can feel secure knowing that quality healthcare is within easy reach. Additionally, there are several dining options nearby including McDonald's, Fazoli's, and Baker's Crust for convenient meals. For those who enjoy outdoor activities or a peaceful stroll, Chesapeake City Park is just half a mile away. Public transportation options are also available with The Tide stations nearby for easy access to other parts of the city. Overall, this part of Chesapeake offers a mix of essential services and recreational opportunities that make it an attractive choice for senior living.

Parks

• Chesapeake City Park (0.5 miles)

Physicians

• Children's Specialty Group-Neurodevelopmental Division (0.6 miles)
• Patient First - Battlefield (1 miles)
• Chesapeake Diagnostic Imaging (1.1 miles)
• Allergy & Asthma Specialists (1.3 miles)
• The Spine Center At Chesapeake (1.3 miles)
• Group For Women (1.3 miles)
• Bryan, Curtis Dr - Chesapeake Integrated Behavioral Healthcare (1.3 miles)

Hospitals

• Children's Hospital of the King's Daughters (0.6 miles)
• Chesapeake Regional Labor & Delivery (1.1 miles)
• Chesapeake General Hospital (1.1 miles)

Restaurants

• McDonald's (0.9 miles)
• McDonald's (1.7 miles)
• Fazoli's (1.9 miles)
• Baker's Crust (1.9 miles)
• Golden Corral (2 miles)
• Wendy's (2 miles)
• Kyoto Japanese Steakhouse & Sushi Bar (2.3 miles)

Pharmacies

• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.9 miles)

Cafes

• Metro Diner (1.9 miles)
• Starbucks (1.9 miles)
• Panera Bread (2 miles)
• Panera Bread (2.3 miles)
• Starbucks (5.9 miles)
• Starbucks (7.8 miles)
• Starbucks (8.1 miles)

Places of Worship

• St Luke's Catholic Church (6.2 miles)
• Twine Memorial Holy Temple (8 miles)

Transportation

• The Tide-Newtown Road Station (6.8 miles)
• The Tide MacArthur Square Station (8 miles)