Care Advantage of Chesapeake, VA

Pros

• They provided care for well over a year and did a fantastic job; the caregivers, office, and management were great in meeting their needs.
• Care Advantage is an amazing company; they are passionate about their clients and tailor aides to individual needs to deliver the best possible care.
• They provide competent, compassionate care when needed, and they don't require weekly minimums and can start quickly.
• The administrative staff and schedulers are very helpful, responsive, and reliable, always ensuring someone is staffed when needed.
• Great team with top-notch attention to detail.
• The service is great and affordable, and they come highly recommended for home health care services.

Cons

• They billed a mom for a day when no one showed up.
• They did a no-call/no-show and still billed for the visit.
• They prey on the elderly.
• There was no one answering the phones; calls were left unanswered.
• They are unprofessional and lie, with poor responsiveness to messages.
• They provide little to no real training, relying on YouTube, with questionable certificates.
• They are undependable with constant callouts and inconsistent care.
• They issue incorrect or fraudulent billing and fail to fix issues promptly.
• They removed a caregiver from a case without merit and offer little protection for employees.
• They continue to send bills after a loved one's death and show little empathy.

Review

Care Advantage of Chesapeake is best suited for families that need fast, flexible in-home care and are comfortable actively managing scheduling and billing. This agency can mobilize quickly, often starting care with little lead time and offering services without weekly minimums, which is appealing when a caregiver is needed on short notice or for respite. The most suitable clients are those who can tolerate some variability in day-to-day coverage and who place a premium on compassionate, personable aides. This is not a hands-off option; success hinges on proactive oversight and a willingness to intervene when gaps appear. For families seeking flawless reliability, this community should not be their first choice.

Those evaluating alternatives should note who may want to look elsewhere. Families that require unwavering scheduling discipline, consistent staffing, and immaculate billing accuracy will likely be frustrated here. Repeated no-shows, communication lags, and disputed charges have been frequent enough to erode trust for long-term, high-dependence care. Veteran-specific or highly regulated needs, where continuity of care and meticulous documentation are essential, typically demand a provider with a more predictable staffing model and tighter administrative controls. In those circumstances, considering other agencies with stronger track records is prudent.

Pros such as responsive office personnel, caregivers who are genuinely caring, and the ability to initiate services quickly do provide meaningful value when the stars align. Several reviews highlight aides who display competence, warmth, and a solid work ethic, along with schedulers who try to accommodate shifting needs. The absence of a rigid weekly minimum can be a meaningful financial and logistical benefit for short-term or evolving care plans. When care is stable and well-matched to the recipient's needs, these positives can deliver real quality and comfort.

However, the core drawbacks consistently undermine those strengths. The most damaging issues are recurring no-shows, inconsistent communication, and billing missteps that can leave families anxious and out-of-pocket. After-hours support often falls short, forcing families to absorb the lion's share of coordination work and to chase updates. Reports of misrepresented hours or fraudulent-feeling billing intensify distrust and make "trust but verify" the only viable operating principle. In a setting where peace of mind is essential, these flaws are not minor frictions - they decidively tilt the balance toward caution.

Practical, risk-aware conclusions emerge from weighing the balance of pros and cons. Care Advantage can be a reasonable fit for families needing quick access and flexible arrangements, provided there is rigorous oversight, clear written agreements, and a contingency plan for gaps. For anyone seeking consistent daily coverage with minimal administrative friction, alternatives with proven reliability will likely outperform this option over time. The prudent approach is to pilot carefully: secure a dedicated care coordinator, demand explicit visit schedules with confirmations, insist on same caregivers where possible, and establish formal billing audits from day one.

In sum, Care Advantage offers meaningful strengths in warmth, responsiveness, and rapid mobilization, but those gains are frequently offset by reliability and billing concerns. This community is best for families who are ready to partner closely with the agency, actively monitor every visit, and accept some risk of disruption in exchange for speed and flexibility. For families prioritizing predictable routines, transparent billing, and consistently available staff, exploring stronger, more established options in the Chesapeake area is strongly advised. A cautious, planful engagement - complete with written expectations, a trial period, and clear escalation paths - will determine whether Care Advantage can truly deliver the steady, compassionate support that the loved one deserves.

This area of Chesapeake, Virginia, offers a convenient and bustling environment with easy access to parks, hospitals, pharmacies, restaurants, cafes, and places of worship. Chesapeake City Park provides a nearby green space for leisurely walks or outdoor activities. Several medical facilities such as Children's Hospital of the King's Daughters are within close proximity for any healthcare needs. There is a variety of dining options including fast food chains like McDonald's and more formal restaurants like Baker's Crust. Additionally, pharmacies such as Rite Aid and Walgreens are easily accessible for medication needs. For those who enjoy coffee or dining out, there are cafes like Metro Diner and Starbucks in the area. Transportation options include The Tide station for easy access to public transportation. Overall, this part of Chesapeake offers a well-rounded community with amenities that cater to various needs for senior living.

Parks

• Chesapeake City Park (0.5 miles)

Physicians

• Children's Specialty Group-Neurodevelopmental Division (0.6 miles)
• Patient First - Battlefield (1 miles)
• Chesapeake Diagnostic Imaging (1.1 miles)
• Allergy & Asthma Specialists (1.3 miles)
• The Spine Center At Chesapeake (1.3 miles)
• Group For Women (1.3 miles)
• Bryan, Curtis Dr - Chesapeake Integrated Behavioral Healthcare (1.3 miles)

Hospitals

• Children's Hospital of the King's Daughters (0.6 miles)
• Chesapeake Regional Labor & Delivery (1.1 miles)
• Chesapeake General Hospital (1.1 miles)

Restaurants

• McDonald's (0.9 miles)
• McDonald's (1.7 miles)
• Fazoli's (1.9 miles)
• Baker's Crust (1.9 miles)
• Golden Corral (2 miles)
• Wendy's (2 miles)
• Kyoto Japanese Steakhouse & Sushi Bar (2.3 miles)

Pharmacies

• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.9 miles)

Cafes

• Metro Diner (1.9 miles)
• Starbucks (1.9 miles)
• Panera Bread (2 miles)
• Panera Bread (2.3 miles)
• Starbucks (5.9 miles)
• Starbucks (7.8 miles)
• Starbucks (8.1 miles)

Places of Worship

• St Luke's Catholic Church (6.2 miles)
• Twine Memorial Holy Temple (8 miles)

Transportation

• The Tide-Newtown Road Station (6.8 miles)
• The Tide MacArthur Square Station (8 miles)