Escalante at Coventry

Pros

• The staff at Escalante at Coventry is described as very friendly, caring, and attentive in all areas of care.
• Many residents appreciate the cleanliness of the facility and the good value it provides.
• The community offers a variety of activities that engage residents and keep them active.
• Family members have noted that the facility has been accommodating and responsive to their needs.
• Residents enjoy having their pets with them, which adds to their overall happiness in the community.
• Positive experiences during events like Mother's Day celebrations highlight the staff's dedication to creating a welcoming atmosphere for residents.
• Several families commend the timely service provided for appointments and other needs of their loved ones.
• Overall, many reviewers express satisfaction with their experiences at Escalante at Coventry, recommending it to others looking for assisted living options.

Cons

• The night staff manhandled a resident, resulting in a dislocated shoulder and subsequent death shortly after admission.
• The facility has shown a lack of communication regarding the refund owed for the deceased resident's rent.
• There have been reports of inadequate care, such as residents not receiving showers for extended periods which led to hospitalizations.
• Complaints about meals not catering to specific dietary needs and additional charges for room service deliveries were noted.
• Concerns were raised about chronic understaffing and high turnover rates among staff members, leading to neglectful care.
• The food quality was often criticized, with residents reporting cold meals and minimal fresh vegetables.
• A negative experience during tours was reported, where staff seemed disinterested and unwelcoming to potential residents.
• Several reviews indicated a decline in care standards after recent management changes and ownership transitions.
• Some found the living spaces cramped, rundown, and not worth the high price being charged for accommodations.

Review

Escalante at Coventry: A Comprehensive Review of Residents’ Experiences

Escalante at Coventry stands as a multifaceted community that provides care for seniors, particularly those requiring memory care or assisted living services. The reviews reflect a diverse range of experiences—some families express satisfaction with the environment, staff, and amenities, while others raise serious concerns regarding care quality and management practices. At its core, this facility is characterized by a blend of commendable aspects and areas requiring significant improvement.

Many reviewers emphasize the cleanliness and friendly nature of the staff at Escalante. Families appreciate that the facility maintains a high standard of hygiene and offers several supportive services such as laundry and housekeeping. Many highlight instances where staff members were not only friendly but went above and beyond; for instance, during special events like Mother’s Day brunch, various administrators actively participated in serving residents. These gestures seem to foster a sense of community among residents. Similarly, families have noted that activities are readily available to engage loved ones, taking some burden off relatives who feel overwhelmed by caregiving responsibilities.

However, not all experiences have been positive. Several reviews point out concerning incidents related to patient care. One distressing account involved a resident who sustained a serious injury due to apparent mishandling by night staff—a situation that led to allegations of neglect when combined with subsequent health declines shortly after admission. Such stories paint a troubling picture regarding the consistency of care provided in the facility, especially during nighttime hours when staffing may be less vigilant.

The dining experience at Escalante is another point of contention among residents and their families. While some have stated that meals are generally acceptable and provide balanced nutrition, others criticized food quality—mentioning it could benefit from better variety and freshness. Complaints include cold meals arriving unappetizingly plated or even violating state nutritional guidelines on certain occasions. Furthermore, issues were raised about accommodating specific dietary needs for residents facing challenges like denture-wearing.

Management practices at Escalante also come under scrutiny in several reviews. Concerns surrounding communication appear recurring; families report difficulties reaching administrators or receiving timely responses to critical inquiries regarding billing or care conditions. For instance, one family detailed an ongoing struggle to obtain financial refunds following their loved one's passing—a process complicated by alleged non-responsiveness from management despite continuous compliance with requests for assistance.

Lastly, there are mixed feelings about how well the community has adapted following changes in ownership over recent years. Many believe that leadership transitions have resulted in varying levels of service quality and overall morale among employees—some noting high turnover rates as detrimental to consistent resident care standards. Although frequent personnel changes may explain inconsistent communication or levels of attention given toward resident needs, it raises questions about stability within the organization.

In conclusion, while Escalante at Coventry boasts numerous strengths—including its clean facilities and caring staff—there remain considerable obstacles impacting overall satisfaction among residents' families. Balancing good intentions with operational efficacy appears vital for improving both caregiver engagement and ensuring dignified treatment for all residents moving forward. Families currently exploring options should weigh these experiences carefully before making decisions regarding placement within this complex healthcare environment.

This part of Salt Lake City, Utah is a bustling and convenient area with a variety of amenities nearby. There are several dining options ranging from casual fast food to sit-down restaurants, as well as pharmacies for easy access to medication. For medical needs, there are diverse physicians and hospitals within a short distance. The area also offers recreational opportunities with several parks close by for outdoor enjoyment. Transportation options include TRAX stations for easy access to other parts of the city. Additionally, there are cafes for socializing and theaters for entertainment. Places of worship cater to various religious denominations, providing spiritual support for residents. Overall, this area provides a comfortable and convenient living environment for seniors looking to enjoy their retirement years in Salt Lake City.

Restaurants

• Lone Star Taqueria (0.1 miles)
• In-N-Out Burger (1.7 miles)
• The Original Pancake House Utah - Ft Union (1.8 miles)
• Porcupine Pub & Grille (1.9 miles)
• McDonald's (2.2 miles)
• Red Rock Brewing Co. (3.2 miles)
• Prohibition (3.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• Dan's Foods-70th South (0.4 miles)
• Harmon's (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (3.2 miles)
• Walgreens (3.4 miles)
• Walmart Pharmacy (3.4 miles)

Physicians

• Joseph D. Jensen, MD (1.9 miles)
• Saphu Pradhan, MD - Intermountain Cottonwood Clinic (2.5 miles)
• Janet Sessions, LMFT (2.9 miles)
• University of Utah Dermatology (3.1 miles)
• Allergy Associates of Utah (3.1 miles)
• Interventional Spine & Pain Management (3.3 miles)
• Midvalley Health Center moran (3.3 miles)

Parks

• No Name Park (2.9 miles)
• Imperial Park (5.9 miles)
• River Front Park (6.8 miles)
• Sugar House Park (6.9 miles)
• Fairmont Park (7 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (3.4 miles)
• Intermountain Medical Center (4.2 miles)
• St Mark's Hospital (4.5 miles)
• Valley Mental Health (6.9 miles)

Cafes

• Java Jos (3.7 miles)
• Roots Cafe (4.9 miles)
• Stratford Proper (6.3 miles)

Transportation

• TRAX Fashion Place West (3.8 miles)
• TRAX Murray North (5.1 miles)
• TRAX Meadowbrook (5.7 miles)
• Trax Ballpark Staion (5.9 miles)
• TRAX Millcreek (6.4 miles)
• TRAX Central Pointe (7.8 miles)

Theaters

• Megaplex Theatres (4.5 miles)

Places of Worship

• Pepperwood Chapel (4.9 miles)
• Utah Islamic Center (5.6 miles)
• LDS Foothill Stake Center (7.1 miles)