740 South 400 West, Brigham City, UT 84302
For more information about senior living options: (844) 490-3973
Ali's Angels were loving and caring for the mother during the last seven months of her life. They were trained and took time to meet with family members to know the mother's needs personally. They went above and beyond by helping with light housework, meal preparation, exercising, painting, watching TV, sharing treats, bringing flowers and personalized gifts, and listening to her. Kyle was wonderful to work with, coordinating trained, reliable aides for 24/7 care. The family never worried about their mother when she was with Ali's Angels. The reviewer would recommend Ali's services to anyone needing help caring for a loved one.
The reviewer claimed the company was not what it claimed to be and did not deliver compassionate care. They asserted a $35/hour in-home charge was discussed after the fact, implying poor transparency. They described repeated lateness by caregivers and one caregiver appearing unkempt or dirty. They said a caregiver spent three hours cleaning a bathroom, which felt inefficient and unreasonable. Scheduling was described as inflexible and pushy, with changes demanded and discussions about who would attend. The scheduling contact (Kyle) was described as aggressive, interrupting, and threatening to cancel the service. Overall, the reviewer labeled the service as terrible.Two very different portraits emerge from experiences with Ali's Angels, both rooted in the same mission: to care for loved ones during difficult health journeys. In one family's memory, the caregivers are more than employees - they are a devoted, almost angelic presence for a mother battling Alzheimer's and Parkinson's. The team showed up with warmth, patience, and a willingness to tailor their care to the person behind the diagnoses, not just the routine of care. They spent time meeting with family members to understand her unique needs, and they didn't stop at basic tasks. The aides pitched in with light housekeeping, prepared meals, assisted with exercises, and even found moments of joy in small rituals - painting together, watching TV, sharing treats, and delivering flowers and other thoughtful gifts. Above all, they listened, which made a profound difference for the family and for their mother, who felt seen and cared for in a deeply personal way. Kyle, in particular, was highlighted as a reliable point of contact who could assemble trained, dependable aides for round-the-clock care. The family emphasizes that they never worried when their mother was with Ali's Angels, a testament to the trust and security that careful, empathetic staffing can provide. The overall message from this account is a strong endorsement: Ali's Angels can be a lifeline, offering compassionate, attentive support that goes beyond basic caregiving.
In stark contrast, another account presents a more troubled picture of the same service. This family faced a different execution of the business, framed by a plan to open a senior care operation rather than a direct experience with ongoing bedside care. They described a scenario where the initial outreach suggested a home visit to discuss services, and they were told about a price of $35 per hour for someone to come to their house - a cost that apparently was not discussed beforehand. The situation unfolded during a time when the family was already stretched thin by serious health issues - cancer for the mother and Parkinson's for the father - and they moved forward because they were desperate for help. They proceeded with what they hoped would be a structured arrangement, starting with twice-weekly visits at 11:00, but the experience quickly deteriorated.
The first visit arrived late by an hour and a half, though the caregiver did good work that day. Subsequent visits were even less favorable. A different caregiver showed up late again, appearing unprepared and disheveled, and spent an excessive three hours on a single bathroom cleaning task. The family attempted to rearrange to have the caregiver they preferred, requesting the same person as the first visit, but the company did not accommodate. The situation escalated as the caregiver indicated she would not work on a certain day and suggested that a different caregiver might substitute, with the patient's family member weighing in on the change. At that point, the daughter spoke with Kyle, hoping for a workable plan, only to encounter rigid scheduling constraints - other clients were already booked, and the company seemed to be proceeding with a policy that prioritized availability over patient needs.
The tension culminated in a charged phone exchange. The family member tried to articulate their position calmly, noting that they had not interrupted Kyle while he spoke, only to be interrupted in return. The conversation took a sharp turn when Kyle declared he would not tolerate the encounter, announced that the service would be canceled, and abruptly ended the call. The reviewer characterized the interaction as terrible service, highlighting a breakdown not only in punctuality and consistency but also in professional demeanor and respectful communication.
Taken together, these two experiences reveal a wide spectrum of outcomes within the same organization. On one hand, there is a vivid testimonial to compassionate, personalized care that integrates practical support with emotional presence - caregivers who listen, engage, and become trusted members of a family's caregiving team. On the other hand, there is a cautionary tale about misalignment between promises and practice: inconsistent staffing, delays, questions about pricing transparency, and a confrontational customer service moment that undermined trust.
What these accounts suggest is that the effectiveness of Ali's Angels - and home care services more broadly - depends heavily on several factors: the consistency of caregiver assignments, the timeliness and reliability of visits, the clarity and transparency of pricing, and the quality of communication between clients and the scheduling team. When these elements align, families can feel reassured, supported, and genuinely cared for. When they do not, frustration can mount quickly, culminating in a painful impression of service that fails to honor a family's urgent needs or their dignity in seeking help.
Ultimately, the stories reflect a fundamental truth about in-home care: success rests on both the human touch and the systems that support it. The positive experience highlights how trained, compassionate staff, paired with attentive scheduling and a family-centered approach, can deliver not just tasks but comfort, continuity, and trust. The challenging experience underscores the importance of transparent pricing, punctuality, caregiver presentation, and respectful, constructive communication when plans shift or conflicts arise. In the best cases, Ali's Angels can be a lasting source of relief and connection for families navigating serious health challenges; in less favorable circumstances, gaps in processes can erode confidence and strain relationships at a time when support is most needed.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alis Angels is an assisted living community located in Brigham City, UT, offering a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and homelike environment with fully furnished apartments and a variety of amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and small library for entertainment and relaxation.
Residents can enjoy delicious meals served in a restaurant-style dining room that accommodates special dietary restrictions. Housekeeping services ensure that the living spaces are always clean and tidy. Move-in coordination is available to assist new residents with a smooth transition into their new home.
The community offers 24-hour supervision and assistance with activities of daily living, including bathing, dressing, transfers, and medication management. A mental wellness program is also provided to support the emotional well-being of residents. Diabetes diet options are available for those who require special dietary restrictions.
In addition to the comfortable indoor spaces, Alis Angels offers outdoor areas where residents can enjoy fresh air and nature. Scheduled daily activities provide opportunities for socializing and engagement with others in the community. Residents also have the opportunity to participate in resident-run activities, allowing them to contribute their interests and skills.
Alis Angels is conveniently located near various amenities such as cafes, parks, pharmacies, physicians’ offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services while enjoying a peaceful residential setting.
Overall, Alis Angels provides a welcoming and supportive environment for seniors who require assistance with daily tasks while offering an array of amenities and convenient location for their comfort and convenience.
Alis Angels is located at 740 South 400 West, Brigham City, UT 84302 in Box Elder County, Utah
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