Hygieia Residential Care Home

Pros

• The facility is clean and well-kept, providing a pleasant environment for residents.
• The staff is friendly and attentive, making efforts to be helpful to both residents and families.
• Residents enjoy good food, and there have been no complaints about the meals provided.
• The smaller size of the facility allows for more intimate care, resembling a home rather than a traditional building.
• The community offers fun activities for residents, contributing to a positive atmosphere.
• It is considered reasonably priced compared to similar options in the area, making it an attractive choice for families.

Cons

• The management completely misrepresented themselves and imposed unlawful limitations on the service dog after move-in, leading to antagonism and suspicion.
• There was a severe lack of activities for residents, contradicting promises made during the lease signing.
• Medication administration was mishandled, with caregivers untrained and prohibited from assisting residents with their medications.
• The facility had poor maintenance and only one bathroom for six or more residents, which was inadequate for the needs of the tenants.
• Despite claiming to provide round-the-clock care, there were significant gaps in caregiver availability at night when assistance was needed most.
• Residents were left to lay in bed all day with very little engagement or stimulation, resulting in a neglectful environment.
• After a serious incident involving choking on medication, management refused access to personal belongings and ultimately sold everything owned by the resident without consent.
• Meals provided were often cold, poorly prepared, and consisted mainly of foreign food that may not have appealed to all residents.

Review

The search for a suitable assisted living facility can be a challenging and emotional journey, especially when it involves loved ones who require specialized care due to conditions like Alzheimer's. Unfortunately, not all facilities deliver on their promises. Several reviews shed light on harrowing experiences faced by families who entrusted their relatives' care to one particular place, revealing stark discrepancies between assurances made during the leasing process and the actual services rendered.

One reviewer recounted the distressing circumstances surrounding their mother's two-year stay at an assisted living home. Initially presented as a viable option for memory care, it soon became evident that the owners had misrepresented their qualifications; they were not certified for memory care. Adding to this deception was the claim of daily activities meant to engage residents — in reality, there were none. On-site visits revealed that residents frequently languished in bed all day, with meals being inadequately balanced and lacking in nutritional value. The caregiver staff was consistently turning over; at least once a month, new caretakers arrived from out of state only to leave shortly after due to internal issues. This instability raised serious concerns about medication management, which was reportedly mishandled on multiple occasions.

An alarming incident involving the reviewer’s mother underscored the facility's dangerous shortcomings. After being given crushed medication—leading to serious physical distress—the lack of immediate medical attention almost cost her life; it took five hours before an ambulance was called following her choking episode during lunch. When she spent months recovering in hospital rehab, her belongings were left behind due to exorbitant fees demanded by management upon completion of the lease term. The family's attempts to retrieve her items were met with obstruction and ultimately resulted in those possessions being sold off without consent or acknowledgement of sentimental value.

In stark contrast to these negative experiences are reviews celebrating other facilities that appeared welcoming and committed to quality care. Some reviewers expressed satisfaction with smaller settings where personalized attention seemed more attainable than within larger institutions. A family found comfort in an environment that felt homey rather than institutional while appreciating attentive staff members who fostered a friendly atmosphere and actively engaged residents in enjoyable activities.

Another positive review highlighted clean living spaces, friendly help, decent food options, affordability compared to others nearby, and effective communication among caregivers and families regarding residents’ needs. In these cases, families felt assured about having made informed decisions based on initial visits where everything seemed well-organized and structured.

However, concerns persisted even among these seemingly better-reviewed places when potential issues arose post-move-in. One reviewer pointed out discrepancies between discussions prior to move-in regarding pets (specifically service animals) versus what occurred afterward; limitations imposed unexpectedly led them down a road of bitterness where antagonism replaced what had initially been warmth and understanding from management.

Overall, while many reviewers experienced significant lapses in promised care standards including subpar meal quality and inadequate supervision or assistance during critical times—others have found solace through smaller facilities focused on personal connections amid a relationally attuned environment where genuine efforts toward building community flourished despite occasional administrative pitfalls synonymous with caregiving environments.

As this collection of experiences illustrates vividly—from rogue operators grossly neglecting responsibilities towards vulnerable clients needing aid most—to empathetic organizations genuinely aiming for wellness engagement—the quest for compassionate senior housing remains fraught with challenges requiring diligence through exploration beyond surface-level impressions alone when seeking safe refuge for our elderly loved ones facing health adversities such as Alzheimer’s disease or other conditions necessitating extra support along life's winding paths into later years ahead.

Located in the vibrant city of Plano, Texas, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living experience. With multiple restaurants nearby such as Braum's and Chuy's, residents can enjoy delicious dining options without having to travel far. Additionally, there are several parks in close proximity like Memorial Park and Russell Creek Park, providing ample opportunities for outdoor activities and relaxation. For healthcare needs, there are reputable pharmacies like Walgreens and CVS Pharmacy as well as top-notch medical facilities such as The ENT & Allergy Centers of Texas and Baylor Scott & White Medical Center within a short distance. Places of worship like Chase Oaks Church and entertainment options like Cinemark Holdings also add to the community atmosphere. Overall, this part of Plano offers a well-rounded lifestyle for seniors seeking a safe and welcoming neighborhood to call home.

Restaurants

• Braum's (0.5 miles)
• Sonic Drive-In (1.9 miles)
• In-N-Out Burger (2.1 miles)
• Chuy's (2.2 miles)
• King Buffet (2.3 miles)
• Vickery Park (2.9 miles)
• Rodeo Goat (3 miles)

Parks

• Memorial Park (0.6 miles)
• Hoblitzelle Park (1.5 miles)
• Russell Creek Park (3.9 miles)
• Windhaven Meadows Park (4.2 miles)
• Twin Creeks Park (4.4 miles)
• Coyote Creek Park (5.7 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Cafes

• Mozart Bakery (0.8 miles)
• Red Truck Cafe (1.4 miles)
• Mimi's Star Cafe (4.3 miles)
• Starbucks (4.6 miles)
• Starbucks (5.4 miles)
• 85C Bakery Cafe (5.7 miles)

Physicians

• The ENT & Allergy Centers of Texas (2.6 miles)
• Dhat (3.3 miles)
• Eminent Medical Center (3.5 miles)
• Dallas Associated Dermatologists (3.7 miles)
• Plano Orthopedic & Sports Medicine Center (4.5 miles)
• Cook Children's Pediatrics Collin County (4.7 miles)
• Eye Care Associates (5 miles)

Places of Worship

• Chase Oaks Church (2.8 miles)
• Shiloh Missionary Baptist Church (3 miles)
• One Community Church (5.1 miles)
• Prestonwood Baptist Church (6.2 miles)

Theaters

• Cinemark Holdings (3.1 miles)
• Cinemark (5.2 miles)

Hospitals

• The Heart Hospital Baylor Plano (3.8 miles)
• Baylor Scott & White Medical Center (4.9 miles)
• Texas Health Presbyterian Hospital Plano (5.7 miles)

Transportation

• Arapaho Center Station (5.9 miles)