2nd Family Home Care and Support Services

Pros

• Second Family Homes is described as going far beyond to care for loved ones and treating clients like family.
• The company is praised for care and compassion, with caregivers like Michelle showing patience and a positive attitude.
• Becca and her team are accessible, responsive, and attentive to family needs, consistently going above and beyond.
• Caregivers are attentive, respectful, and capable of managing complex needs (e.g., Alzheimer's), while assisting with cooking, light cleaning, and errands.
• Second Family Homes is effective at matching caregivers to family members and supporting transitions from rehab, with thorough, helpful staff from assessment to onsite care.
• Families would recommend Second Family for reliable, compassionate home care.

Review

Second Family is described by many as more than a home care provider - it feels like a true extension of family. The testimonials emphasize a professional approach that never loses sight of the people who rely on the service, along with a genuine commitment to going the extra mile. Clients repeatedly note how the company prioritizes respect, warmth, and thorough care, creating an environment where loved ones receive attentive, compassionate support from people who treat them with dignity.

One recurring story centers on the care of a husband, where the family expresses deep appreciation for the level of dedication shown by the caregiver and the team. The caregiver, Michelle, is highlighted for her patience and positive attitude, which residents and their families describe as a welcome addition to the support network. This caregiver's steady presence helps families feel confident that their loved one is being cared for with kindness and professionalism on a daily basis.

Long-running relationships with Second Family come through clearly in several notes. A family states they have been with Second Family Homes for quite a while, praising Becca and her team for their ongoing support. They emphasize that the caregivers are consistently caring and helpful for a brother who has Alzheimer's, and they express a heartfelt sentiment: they aren't sure what they would do without these caring people in their lives. The trust built over time is a key theme, underscoring the reliability and steadiness families rely on.

Another detailed account highlights Becca's role in arranging caregiver coverage for aging parents. The reviewer was very pleased with the experience and would readily recommend the service. Becca provided substantial assistance in setting up caregivers, and the caregivers themselves were attentive and respectful across all situations. The company is praised for making well-muited caregiver matches, able to handle complex needs - such as managing a mother with multiple issues including a broken wrist that affected eating and dressing, and a fractured pelvic bone requiring bathroom assistance and mobility support - while also assisting an active father living with Alzheimer's. In addition, caregivers helped with cooking, light cleaning, and running errands, painting a picture of comprehensive, practical support.

A further note highlights the accessibility and responsiveness of Becca and her team. The reviewer appreciates how readily the team responds to requests, takes the time to listen to specific needs, and then consistently goes above and beyond. This responsiveness reinforces the sense that the care team is genuinely attentive and engaged, reinforcing family confidence in the care plan.

Another testimonial describes the transition period when parents were moving from rehabilitation back to home life. The Second Family Home Care did a commendable job over several months, with a team that was thorough and supportive - from the initial assessment through the supervisor to the onsite caregiver. The emphasis here is on a well-structured, collaborative process that ensures continuity of care during a potentially challenging transition, with a team that stays engaged every step of the way.

Across these experiences, the overarching impression is clear: Second Family delivers professional, compassionate, and comprehensive care that treats loved ones with respect and kindness. Families repeatedly note the importance of caregiver compatibility, the breadth of services - from daily living activities to errands and household tasks - and the dependable presence of a coordinated team led by Becca. In every account, there is a consistent thread of gratitude for care that feels personal, attentive, and deeply supportive, creating a sense of security for both the individuals receiving care and the families who rely on them.

Parks

• Memorial Park (0.1 miles)
• Hoblitzelle Park (1 miles)
• Twin Creeks Park (3.8 miles)
• Windhaven Meadows Park (4.2 miles)
• Russell Creek Park (4.2 miles)
• Coyote Creek Park (5.7 miles)
• Quail Run Park (5.9 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)

Cafes

• Mozart Bakery (0.3 miles)
• Red Truck Cafe (1.8 miles)
• Starbucks (4 miles)
• Mimi's Star Cafe (4.8 miles)
• 85C Bakery Cafe (5.2 miles)
• Starbucks (5.6 miles)

Restaurants

• Braum's (1.1 miles)
• Chuy's (2.4 miles)
• In-N-Out Burger (2.5 miles)
• Sonic Drive-In (2.6 miles)
• King Buffet (2.7 miles)
• Eddie's Diner (3.3 miles)
• Vickery Park (3.4 miles)

Places of Worship

• Chase Oaks Church (2.5 miles)
• Shiloh Missionary Baptist Church (3.4 miles)
• One Community Church (4.4 miles)

Theaters

• Cinemark Holdings (2.8 miles)
• Cinemark (5.2 miles)

Physicians

• The ENT & Allergy Centers of Texas (3.1 miles)
• Dhat (3.4 miles)
• Dallas Associated Dermatologists (3.5 miles)
• Cook Children's Pediatrics Collin County (4.1 miles)
• Eminent Medical Center (4.2 miles)
• Plano Orthopedic & Sports Medicine Center (4.9 miles)
• Cornea Associates of Texas (5.1 miles)

Hospitals

• The Heart Hospital Baylor Plano (4.2 miles)
• Baylor Scott & White Medical Center (4.4 miles)
• Texas Health Presbyterian Hospital Plano (5.8 miles)