SYNERGY HomeCare of Lubbock

Pros

• Synergy HomeCare of Lubbock is described as one of the best home-care companies.
• The front office is friendly, helpful, and compassionate, and answers questions quickly.
• The caregivers are among the best the reviewers have seen.
• The owners, Jeff and Amy Peck, genuinely care about each client.
• The company is highly recommended for families needing help with their parents or grandparents.
• The experience with Synergy is described as wonderful, with very nice staff.
• Amy Peck and her staff are top-notch; caregivers are thorough and attentive.
• Amy goes above required background checks and training, which shows in the quality of care.
• The office staff are professional and welcoming; the company is a blessing to be part of.
• The staff are positive, resourceful, and focused on helping clients and their families.
• The care enables clients to live independently at home for extended periods.
• The team adjusts hours to fit family needs and preserves time with family.

Cons

• One reviewer stated that Synergy promised help and scheduled a bathing visit, but after making them sign extensive paperwork, the next day they were told no one would come, leaving them unimpressed and distrustful.
• Another reviewer noted that for a hospice patient, Synergy was unable to provide two caregivers as requested.

Review

In Lubbock, SYNERGY HomeCare has earned a reputation among families for warmth, accessibility, and a deep commitment to keeping loved ones safe and comfortable at home. Across multiple accounts, what stands out first is the welcoming front office: staff described as friendly, patient, and quick to answer questions. The owners, Jeff and Amy Peck, are repeatedly noted not just as managers but as people who genuinely care about every client. Families consistently mention that the leadership is involved, transparent, and invested in building trust with both clients and their families.

Beyond the front desk, the caregivers themselves emerge as the heart of the service. Several reviewers highlight caregivers who are thoughtful, compassionate, and attentive to individual needs. One parent described the team as the best they have ever seen, with caregivers who demonstrate genuine interest in their loved one. The consistency and kindness of the aides are repeatedly praised, with clients noting that the staff's approach feels sincere and person-centered. A number of reviews point to the high standards set by Amy Peck - emphasizing thorough background checks and robust training - as well as her willingness to communicate clearly about staffing and potential concerns up front.

A standout story shared by multiple families centers on the ability to keep a loved one in their own home for as long as possible. In August 2022, a family faced the wrenching decision of whether their father should move to assisted living, and SYNERGY helped him stay in his Lubbock home until September 2024, just shy of his 100th birthday. Caregivers Trinity and Sabrina, along with owner Amy Peck, are singled out for their dedication and reliability. The feedback describes staff who are not only capable but genuinely devoted to the well-being of both the father and his wife, delivering care that is consistent, thoughtful, and heartfelt during a pivotal time for the family.

Office culture also receives high marks. Reviewers describe the office as professional and welcoming, with the owner's care for employees and clients highlighted as a distinctive strength. Statements from multiple families describe the service as a blessing, noting that the team's integrity and hospitality contribute to a sense of security for everyone involved. For some, the tone set by the leadership - emphasizing honesty, respect, and a collaborative approach - creates a foundation of trust that makes it easier for families to lean on the agency during stressful periods.

There are, however, a few notes of caution that reflect the complexity of coordinating in-home care. One client recounts a negative experience in which the team arranged for bathing, only to be told the next day that no one would come, followed by an impression that trust was compromised. This single account stands in contrast to the overwhelmingly positive experiences described by others, and it highlights the importance of consistent scheduling and clear communication in maintaining confidence with families seeking care for vulnerable loved ones.

Another nuanced case involves hospice needs. A family required two caregivers for a hospice patient, and SYNERGY was unable to provide both partners at once. The agency demonstrated flexibility by supporting the family's preference to hire from another agency, and the aides who were sent remained professional and cooperative with each other. This example illustrates the agency's willingness to explore practical solutions to meet a family's urgent needs, even when it means adapting standard arrangements.

Finally, the day-to-day practicalities of home care are repeatedly echoed in the testimonials. Families describe assistance with chores, groceries, and occasional adjustments to hours so that time with loved ones was preserved. The care enabled parents to stay in their home longer, and as circumstances evolved - whether dealing with progressive health decline or bereavement - the team remained a steady source of support. Several readers explicitly say they would recommend SYNERGY HomeCare to others and express gratitude for the difference the agency made during difficult seasons, including moments of loss when having trusted help nearby mattered most.

Taken together, the reviews portray SYNERGY HomeCare of Lubbock as a company grounded in compassion, professionalism, and strong leadership. The blend of a friendly, efficient front office; caregivers who demonstrate genuine care; and a leadership team that prioritizes honesty and fidelity to families' needs creates a compelling portrait of a service that many families come to rely on during some of their most challenging times. While not every experience may unfold perfectly, the prevailing sentiment is clear: SYNERGY HomeCare is viewed by many as a dependable partner that helps people stay safely and comfortably in their own homes, with the dignity and respect that families value most.

This part of Lubbock, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of dining options such as Sonic Drive-In, Mar Y Tierra, and Jason's Deli, as well as pharmacies like Walgreens and CVS nearby, residents will have easy access to essential services. Additionally, there are several healthcare facilities in close proximity including Living Well Express Care and Covenant Health System, ensuring quality medical care is readily available. For recreational activities, there are parks like Miller Park and Charles A Guy Park nearby for leisurely strolls or picnics. Places of worship such as Indiana Ave Baptist Church and Southcrest Baptist Church provide spiritual support within the community. Overall, this area caters to the needs of seniors with its convenient location and range of amenities.

Restaurants

• Sonic Drive-In (0.1 miles)
• Mar Y Tierra (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Chop Chop Rice Company (0.8 miles)
• Taco Villa - Indiana Ave (1 miles)
• Jason's Deli (1.6 miles)
• Fazoli's (1.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1 miles)
• Caprock Discount Drug (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Omnicare of Lubbock (2.3 miles)
• Drug Emporium (2.8 miles)

Theaters

• Tinseltown (0.3 miles)

Physicians

• Living Well Express Care (0.3 miles)
• Stork Vision 3D/4D Ultrasound Lubbock (0.9 miles)
• Lubbock Family Medicine (1.1 miles)
• Cornerstone Urology (1.1 miles)
• Beautiful Smiles Dentistry - Jeremy Burke, DDS, PA (1.3 miles)
• Gregory Dental (1.3 miles)
• UMC Southwest Medical, Internal Medicine (1.5 miles)

Hospitals

• Fresenius Medical Care (0.9 miles)
• Kings Park Family Health Center (1.9 miles)
• Covenant Health System (1.9 miles)

Places of Worship

• Indiana Ave Baptist Church (1.3 miles)
• Southcrest Baptist Church (1.5 miles)
• Aldersgate United Methodist Church (1.8 miles)

Parks

• Miller Park (1.3 miles)
• Charles A Guy Park (1.5 miles)
• Jan Jennings Park (2.8 miles)

Cafes

• Panera Bread (2.3 miles)