Comfort Keepers #411

Pros

• Comfort Keepers is described as dependable, courteous, thoughtful, caring, and helpful.
• The staff are praised for being supportive, kind, and attentive to clients' needs.
• Scheduling coordinators are commended for accommodating changing schedules and ensuring needs are met.
• Caregivers are characterized as knowledgeable, sincere, proactive, and compassionate.
• Office staff are noted for professionalism, courtesy, and effective client matching.
• Families report that caregivers brighten days and provide exceptional in-home care.
• The company is regarded as a blessing and a wonderful place to work with a warm, supportive culture.
• Comfort Keepers is praised for flexibility and quick response, including last-minute scheduling and emergency help.
• Clients and families value the practical assistance caregivers provide beyond care, such as house chores and home safety.

Cons

• One reviewer labeled Comfort Keepers the worst place to work, detailing a three-week delay in pay and a failure by payroll to return calls.
• Another reviewer complained that payroll would not assist with pay issues, refusing to review pay stubs and schedules even when proof was provided.
• A third reviewer criticized a manager for requiring the client to hire a Merry Maids deep-clean instead of sending caregivers, calling it inflexible and unaffordable.
• A fourth reviewer described the overall experience as horrible, expressing frustration with poor responsiveness and lack of accountability in handling pay and scheduling concerns.
• Yet another reviewer claimed they could not access the system to verify pay and accused payroll of not caring or helping with pay issues.

Review

Numerous voices rise from these reviews to paint a picture of Comfort Keepers as a dependable, courteous, and caring home care partner. Across the board, customers and former employees describe the company as consistently warm, thoughtful, and helpful. For many, working there was a joy from start to finish, with schedules that could bend to a student's classes or family needs and an office culture that routinely brightened days with small gestures like treats or friendly visits. The sentiment is clear: this is a place where kindness and professional responsibility come together to create a positive everyday experience for both caregivers and clients.

Several families recall discovering Comfort Keepers through trusted recommendations and then experiencing care that felt personalized and attentive. One client highlighted how scheduling coordinators went out of their way to pair them with exceptional caregivers, ensuring that daily routines and needs were met with careful attention. Ynacia, described as the primary helper, stood out for her depth of vocation, sincerity, and a readiness to anticipate every need. Beyond the medical or daily tasks, her genuine personality and steady energy were repeatedly cited as a defining factor in why the home environment felt loving and secure. In addition to direct caregiving, volunteers and staff were noted for helping around the house and assisting during difficult transitions, such as moving a loved one to a memory-care facility. The overall tone from these accounts is gratitude for a team that shows up consistently with competence and heartfelt care.

Not every note is without friction, however. A recurring thread in the collection is a strong satisfaction with caregiving paired with a stark concern about payroll and administrative responsiveness. One reviewer labeled Comfort Keepers "the WORST place to work," recounting weeks of missed pay and nonresponsive payroll staff, and naming Alicia and others in payroll as taking too long to resolve issues. The frustration manifested in lengthy voicemails, delays, and a feeling that employee wages were not given the same urgency as client needs. One subsequent reply from a staff member engaged in the exchange, claiming the original complaint was not accurate, and describing attempts to locate documents and verify schedules, illustrating a tension between care quality and back-office processes. This juxtaposition - exceptional caregiving alongside problematic administrative follow-through - appears repeatedly in these reviews and underscores the complexity of sustaining excellent client care when internal systems falter.

On the caregiving front, the praise remains loud and clear. A string of five-star statements highlights quick, responsive service, even on short notice, with the same warmth and professionalism carrying through to the office staff who coordinate and place caregivers. There are stories of caregivers who felt like indispensable members of the family - the kind of staff who bring patience, reliability, and a welcoming presence into the home. One reviewer spoke of the staff's remarkable professionalism, particularly gestures of respect and attentiveness to the client's comfort. Another testimonial singled out Karen Taylor as a "jewel," praising her adaptability to the needs of someone with ALS and her readiness to respond to emergencies, waiting for a loved one to arrive home before leaving. Across multiple posts, Pete and Matt were celebrated for their heartfelt care during a dad's post-surgery recovery, and several clients described the team as a reliable source of ongoing, meaningful companionship.

Several reviews also emphasize the quality of relationships that form between caregivers and clients, and the importance of fit. Some comments acknowledge that while the care experience is generally positive, it can depend on the individual caregiver, reflecting natural variability in any service industry. There are mentions of dementia-specific support and the reassurance that Comfort Keepers can be a steady partner for families facing memory-related challenges. One family described the staff as not only meeting practical needs but also aligning with the client's beliefs and personal history, turning care into a respectful, inclusive experience where caregivers become trusted friends and helpers.

The breadth of experiences also includes strong endorsements from clients and families who felt supported during challenging times, including rapid, coordinated responses to urgent caregiving needs. A caller who needed immediate assistance for a family member with a hip replacement recounted a seamless process from the initial contact to on-site support, with caregivers arriving and providing care that comforted both the patient and the family. Another client mentioned successfully leveraging an AAA membership that Comfort Keepers provided, attesting to the practical value they offer beyond traditional caregiving - emergency preparedness and quick, reliable service when trouble arises.

In sum, the reviews collectively paint Comfort Keepers as a company with a strong core of compassionate, capable caregivers who build deep trust with families. Clients frequently describe the staff as professional, personable, and genuinely invested in their well-being, and they flourish under scheduling flexibility and a supportive office culture. Yet, there is clearly a note of caution about administrative processes - particularly payroll - that can undermine otherwise stellar care when those systems fall short. Taken together, the bulk of feedback suggests a service that excels in human connection and care delivery, while reminding prospective families to weigh the importance of smooth, responsive back-office operations in choosing a long-term home care partner.

This part of Lubbock, Texas offers a convenient and diverse array of amenities that cater to the needs of seniors. With several restaurants within walking distance, including Chop Chop Rice Company and Taco Villa, there are plenty of dining options to choose from. Nearby hospitals such as Fresenius Medical Care and Covenant Health System provide easy access to healthcare services. Additionally, pharmacies like CVS and Walgreens are conveniently located for medication needs. Parks like Miller Park and Charles A Guy Park offer opportunities for outdoor recreation, while theaters like Tinseltown provide entertainment options. Places of worship such as Indiana Ave Baptist Church and Southcrest Baptist Church cater to spiritual needs, creating a sense of community in the area. Overall, this neighborhood presents a well-rounded environment with essential services for seniors looking to settle in Lubbock.

Restaurants

• Chop Chop Rice Company (0 miles)
• Taco Villa - Indiana Ave (0.2 miles)
• Mar Y Tierra (0.8 miles)
• Fazoli's (0.8 miles)
• Sonic Drive-In (0.9 miles)
• Chick-Fil-A (0.9 miles)
• Table 82 (0.9 miles)

Hospitals

• Fresenius Medical Care (0.1 miles)
• Kings Park Family Health Center (1.2 miles)
• Covenant Health System (2.6 miles)

Physicians

• Stork Vision 3D/4D Ultrasound Lubbock (0.1 miles)
• Cornerstone Urology (0.3 miles)
• Living Well Express Care (0.6 miles)
• Texas Tech Physicians-Pediatrics (0.7 miles)
• UMC Southwest Medical, Internal Medicine (0.7 miles)
• Allergy & Asthma Clinic-W TX (0.7 miles)
• Health Point Family Practice (0.7 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.9 miles)
• Drug Emporium (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Caprock Discount Drug (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)

Parks

• Miller Park (0.7 miles)
• Charles A Guy Park (0.7 miles)
• Jan Jennings Park (1.9 miles)
• Remington Park (2.4 miles)

Theaters

• Tinseltown (0.8 miles)

Places of Worship

• Indiana Ave Baptist Church (0.8 miles)
• Southcrest Baptist Church (0.9 miles)
• Aldersgate United Methodist Church (1.3 miles)

Cafes

• Panera Bread (1.5 miles)