BrightStar Healthcare Lubbock

Pros

• BrightStar Care is described as professional and caring.
• Kailey is an amazing, friendly, and family?oriented caregiver.
• Jocelyn and Jessie are excellent nurses who reassure patients and provide gentle care.
• BrightStar Care and its staff are excellent and would be the first choice again.
• The staff are super friendly and very flexible.
• Ashley is a sweet, helpful nurse.
• The nurses and therapists are caring, kind, and professional.
• Jessie and Cathy are amazing nurses.
• Shanivory is the best nurse - caring, compassionate, and explains things well.
• Shanivory is professional, respectful, and brings joy.
• Susana Gomez is one of the best nurses - kind and caring.
• Tessa Spencer is awesome, caring, and goes above and beyond.
• Suzanne is awesome - helpful and knowledgeable about wound care.
• Vanity H. is kind, caring, and helps with medications.
• Melanie the speech therapist inspires progress and is loved by the family.
• Latona, Nic, and Tim in physical therapy provide prompt, courteous, and knowledgeable care.
• Robin provided an effective vitamin C infusion that helped recovery.

Cons

• The reviewer described BrightStar Care as the worst home health company ever and advised others to seek care elsewhere.
• They claim the first nurse left mid-infusion and returned only after it was complete.
• They allege the most current nurse had checked out mentally and effectively quit.
• They state that communication has been horrendous from the start and the company is understaffed.
• They accuse BrightStar's billing practices of being unethical, dishonest, and possibly illegal, including billing before invoicing and inflated visit times.
• They assert that BrightStar does not take Medicare at all.
• They describe the office administrator as rude, interruptive, and loud, making it hard to be heard.
• They urge others to run away from this company.

Review

BrightStar Care appears in these experiences as a deeply human organization, where professionalism and genuine care intertwine to create a sense of trust and relief for patients and their families. Across home health visits, nursing support, and even therapy sessions, the sentiment is consistently about people who show up with kindness, patience, and a readiness to go the extra mile. Families describe caregivers who listen closely, explain clearly, and treat every interaction as an important part of the patient's recovery and everyday life. In many of the stories, the caregivers become more than workers - they become trusted partners in a difficult journey, offering both practical help and emotional reassurance.

Among the standout caregivers is Kailey, who served as a primary caregiver and left a lasting impression with her precision, friendliness, and family-oriented approach. She is remembered not only for executing every detail of her role with accuracy and on-point care, but also for her warmth and approachability. The testimonials suggest that Kailey's combination of professional skill and personable demeanor makes her a model of the kind of caregiver who earns trust quickly, to the point where veterans and others seeking a compassionate, capable aide would feel comfortable recommending BrightStar after their experience.

Nurses Jocelyn and Jessie emerge in another thread of the narrative as a powerful pairing for ongoing home health needs. Their care is described as thoroughly reassuring - if there were doubts about recovery, they promptly addressed them and helped patients feel confident about steady improvement. The way they handled bandage changes - gently and with meticulous care - left families feeling both physically safe and emotionally at ease. Their explanations about the patient's condition demonstrated not only clinical competence but a respectful commitment to ensuring the patient and family understood what was happening every step of the way.

The organization is frequently praised as a first choice for home health, underscored by a sense of flexibility and a willingness to accommodate busy lifestyles. One family speaks of BrightStar as a reliable partner throughout a challenging knee journey, with a staff member named Collins who became almost like family - an acknowledgment of how a caregiver can take on a trusted, almost familial role during a painful process. The overarching message is that when BrightStar shows up in full, it can feel like a steadying presence that helps patients endure tough days with a bit more ease.

Ashley is another name that repeatedly appears in glowing terms. Recognized as a nurse who has delivered consistent, compassionate service for years, Ashley is celebrated for not only helping with medications but also for her warm, friendly personality and her ability to connect with both patients and their households. Her presence is described as a reliable source of comfort and practical assistance, with caregivers noting how she effectively manages care tasks and even supports pets, which often matters to families dealing with chronic health needs. The sentiment is that Ashley embodies a blend of professional skill and personal kindness that makes BrightStar feel like a steady, long-term ally.

Shanivory receives particularly strong admiration for being the absolute best in her role. She is remembered as incredibly kind and compassionate, someone who explains things well and brings a positive, uplifting energy to the daily routine. The gratitude expressed in relation to Shanivory makes clear that when a nurse loves what she does, it translates into patient experiences that feel consistently respectful and uplifting. Testimonials describe her as not just professional, but genuinely dedicated - a caregiver who brings joy and reassurance into each visit, a combination that many families say makes a real difference in the healing and wellness process.

The roster of BrightStar talent also includes Jessie and Cathy, who are celebrated for their nursing excellence in more than one capacity. Colleagues and families note Jessie as especially effective and kind, with patient experiences highlighting how much they value her presence. Cathy, too, is singled out for excellent nursing care and for contributing to a positive, calm, and supportive atmosphere during visits. In several accounts, these nurses are associated with careful wound care, thoughtful guidance, and a calm demeanor that helps patients feel seen and safe.

In the world of pediatric care and rehabilitation, BrightStar's therapists and nurses are described as patient-centered and highly attentive. The family recounts a pediatric situation where a nurse's calm, paced explanations helped soothe a child through a challenging process. The physical therapy team - Latona, Nic, and Tim - receives notable praise for not only providing exercise tips but also for extending their care beyond sessions by sharing their direct contact numbers and offering ongoing personal support. Their responsiveness, politeness, and expertise are cited as crucial to keeping a patient engaged and motivated on the road to recovery.

Special thanks are given to Vanity, a nurse described as friendly and deeply committed to addressing family questions and needs. The praise for Vanity is part of a broader chorus that BrightStar's staff are widely admired for their warmth, approachability, and professional reliability. Several families note that Vanity's continued attentiveness stands out as one of the hallmarks of the BrightStar experience, reinforcing the sense that the organization's strength lies in the people who show up, listen, and respond with care to every family's unique situation.

Robin's contribution is also highlighted in a vivid moment of cure and relief when Vitamin C infusion, administered through BrightStar, made a dramatic difference during a tough bout with illness. Descriptions emphasize how quickly patients experienced improvement - within hours - after these infusions, turning a dire health moment into a hopeful turning point. The gratitude expressed by Robin and her family underscores how timely, attentive care can transform a patient's outlook and sense of control over their health.

Not all experiences were positive, however. A stark counterpoint appears in a lengthy negative review from a different region, describing what is labeled as the worst home health company ever. The reviewer recounts a sequence of alarming problems: a nurse leaving mid-infusion, a lack of consistent care, and severe communication gaps that left the patient paying for services that did not meet expectations. Add to this a separate billing controversy, where a staff member was accused of unethical and even illegal practices, including credit card charges before invoices and inflated time estimates. The reviewer also notes Medicare access issues, making a strong warning to avoid the company altogether. This critique emphasizes the importance of reliable staffing, transparent billing, and effective communication, and it stands in clear contrast to the several deeply positive experiences reported elsewhere in these accounts.

Against that backdrop, the balance of the reviews remains overwhelmingly favorable: references to Tessa Spencer as awesome and going above and beyond, Susana Gomez described as one of the best nurses for kindness and patient, and Susana and Susanna repeatedly praised for their professionalism and care. The family who thanks Susana for her after-hours checks, the one who lauds Susanna as a reliable wound-care expert, and the group that celebrates Kitty for being helpful and approachable all contribute to a broader narrative of BrightStar as a company with a strong core of compassionate professionals. In addition, many families note that BrightStar helped them feel supported during difficult days, and that the staff's warmth, reliability, and expertise made a real difference in managing chronic conditions, post-surgical recovery, and daily health needs alike.

Taken together, the collection of experiences paints a nuanced portrait of BrightStar Care. For many patients and families, the organization represents a dependable, compassionate ally - people who show up with skill, patience, and a genuine willingness to listen and respond. While there are valid concerns raised about a specific location's billing practices, communication gaps, and Medicare issues, the prevailing message across the majority of reviews is one of gratitude for caregivers who demonstrate exceptional care in person, and for a team that often feels more like family than service providers. In the end, many families would wholeheartedly choose BrightStar again, citing not just clinical competence but also the human touch that helps patients feel seen, understood, and supported on their road to healing and wellbeing.

This part of Lubbock, Texas offers a variety of amenities that would enhance the quality of life for seniors looking to settle in the area. With a range of dining options such as Mar Y Tierra, Chick-Fil-A, and Chop Chop Rice Company within close proximity, residents have easy access to delicious meals. Additionally, there are several medical facilities nearby including Living Well Express Care and Beautiful Smiles Dentistry for healthcare needs. The Tinseltown theater provides entertainment options for leisure activities, while pharmacies like Walgreens and CVS are easily accessible for prescription needs. For spiritual fulfillment, there are churches like Indiana Ave Baptist Church and Southcrest Baptist Church in the vicinity. Parks like Miller Park and Charles A Guy Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded environment for senior living with convenient resources and recreational options available nearby.

Restaurants

• Mar Y Tierra (0.1 miles)
• Sonic Drive-In (0.1 miles)
• Chick-Fil-A (0.3 miles)
• Chop Chop Rice Company (0.7 miles)
• Taco Villa - Indiana Ave (0.9 miles)
• Fazoli's (1.6 miles)
• Jason's Deli (1.6 miles)

Physicians

• Living Well Express Care (0.2 miles)
• Stork Vision 3D/4D Ultrasound Lubbock (0.8 miles)
• Cornerstone Urology (1 miles)
• Lubbock Family Medicine (1.1 miles)
• Beautiful Smiles Dentistry - Jeremy Burke, DDS, PA (1.3 miles)
• Gregory Dental (1.3 miles)
• Texas Tech Physicians-Pediatrics (1.4 miles)

Theaters

• Tinseltown (0.2 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.9 miles)
• Caprock Discount Drug (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• Omnicare of Lubbock (2.4 miles)
• Drug Emporium (2.7 miles)

Hospitals

• Fresenius Medical Care (0.8 miles)
• Kings Park Family Health Center (1.8 miles)
• Covenant Health System (2.1 miles)

Places of Worship

• Indiana Ave Baptist Church (1.1 miles)
• Southcrest Baptist Church (1.5 miles)
• Aldersgate United Methodist Church (1.6 miles)

Parks

• Miller Park (1.2 miles)
• Charles A Guy Park (1.4 miles)
• Jan Jennings Park (2.7 miles)
• Remington Park (3.2 miles)

Cafes

• Panera Bread (2.2 miles)