108 West Hickory, Kaufman, TX 75142
To contact a resident: (972) 962-3359
For more information about senior living options: (866) 208-4318
Overall Review of Hickory Square Retirement Center
Pros
The staff at Rosehaven/Hickory is very kind and caring.- The facility is described as a very safe and loving place for residents.
- Laurie, the manager at Hickory Square, ensures residents receive the care they need.
- Teresa is great and has moved into a managerial role.
- Families and residents report happiness and a sense of safety in the facility.
- The rooms were clean and nice, and residents enjoy their time there.
Cons
They claim residents are kept off other people's property and that the staff should be reported to the state board.- They describe the place as horrible and very dangerous.
- They say it is a very bad place with poor food and a very rude staff.
- They note that since it was sold, it is not a place for loved ones now, with very poor food, uncaring and unchristian management, little housekeeping or maintenance, rude and unkind employees, and theft and lies.
- They imply it is a “good place to put your mother or father,” indicating a negative view of the facility.
Review
Hickory Square Retirement Center in Kaufman, TX is best suited for families seeking an intimate, home-like assisted living where staff know residents by name and care feels personal. This community works for seniors who value daily human interaction, predictable routines, and a sense of safety generated by a smaller, closely watched environment. It rewards families looking for a place where caregivers are visible, approachable, and invested in individual residents’ well-being, rather than a large, clinical operation with impersonal processes.
Those considering alternatives should note that the strongest misgivings arise when stability and consistency are non-negotiable. If meals, housekeeping, and steady leadership are priorities, or if 24/7 nursing oversight is essential, it’s prudent to explore other options. The landscape described in reviews is polarized: some families praise warmth and safety, while others warn of a changed culture after ownership shifts, accompanied by reports of poor food, rude staff, scant housekeeping, and even alleged misconduct. For residents with higher clinical needs or sensitivity to management turnover, alternatives may offer more predictable quality-control.
The core positives, caring staff, accessible managers, and a strong sense of safety, often offset many concerns, but only when leadership remains steady. Multiple accounts highlight Laurie, the manager, and Teresa, who has advanced into a managerial role, as hands-on leaders who facilitate care and ease family burdens. Residents describe the facility as clean, secure, and loving, with small-community advantages such as familiar faces, responsive care, and the reassurance that someone is watching over day-to-day needs. Yet this upside sits on a fragile footing when the ownership changes, as reflected in some stern, contradictory reviews that call attention to food quality, respect, and maintenance lapses.
Operational reality appears highly variable, and admissions may reflect that inconsistency. The building’s small size and tight-knit atmosphere foster trust and quick problem-solving on good days, but they also magnify the impact of leadership shifts and staffing churn. Consider the practical implications: a waiting list and full occupancy suggest demand, but they also signal potential delays for new residents. Prospective movers should probe current ownership status, management stability, and concrete steps taken to address prior critiques about dining, housekeeping, and maintenance. Direct conversations with current residents will reveal whether the present culture aligns with long-term expectations.
For a well-informed decision, insist on clarity across several domains: current staffing levels and turnover, dining quality, housekeeping frequency and standards, and responsiveness to maintenance requests. Obtain a transparent breakdown of the rate structure, what is included, and any extra charges. Ask for recent references from residents and their families, and verify with state resources whether any complaints have been logged or resolved. A tour that includes multiple shifts and interactions with both staff and residents will illuminate whether the community’s warmth persists or has faded under recent leadership changes.
Bottom line: Hickory Square can be a strong fit for families prioritizing warmth, personal attention, and a secure, homey atmosphere, especially for residents who do not require intensive medical care and who thrive on close caregiver relationships. However, the unsettled history of ownership and the serious concerns voiced about food, housekeeping, and management mean alternatives deserve serious consideration, particularly for those seeking steady quality and predictable operations. If choosing Hickory Square, pursue a rigorous, up-front assessment: meet the current leadership, observe daily routines, and confirm that the present environment and services meet the resident’s needs with consistent reliability rather than fluctuating trends.
60 resident community capacity
Assisted Living
Respite Care
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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