Helen's Care

2318 Morrell Avenue, Dallas, TX 75203

For more information about senior living options: (844) 490-3973

3.4 from 9 reviews
5 stars
4
4 stars
1
3 stars
1
2 stars
1
1 stars
2

Assisted Living Board and Care Home Respite Care

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    Overall Review of Helen's Care

    Pros

    • pro Helen's house is a great place to call home.
    • pro Helen loves her people like they are her own.
    • pro Helen feeds residents great, home-cooked meals daily.
    • pro Helen takes residents out to do fun activities.
    • pro Helen is a joy to watch as she takes great care of the people who join her facility.
    • pro The facility is highly recommended for great care and great service.
    • pro Helen's care is rated 10 stars.
    • pro The food is great and medication is managed very well.
    • pro Miss Debra is the house manager and makes everyone feel welcome.
    • pro This facility offers spacious rooms, home-cooked meals, freedom from restrictions, and much more.
    • pro Miss Helen is lively, pretty, and fun.
    • pro Miss Helen is conscientious about providing transportation to doctor's appointments and other important places.
    • pro Ruby the caregiver receives a high rating.

    Cons

    • pro The facility is described as poorly kept, with pests like rats and bugs.
    • pro There are claims of drug activity on the property and past drug-related incidents.
    • pro The caretaker/manager is portrayed as abusive toward clients.
    • pro The staff is described as rude or unresponsive, including the owner hanging up on inquiries.
    • pro Some reviewers question whether the facility is still in operation.

    Review

    A mix of warmth, personal touches, and hard-edged concerns shapes the portrait of Helen's care. Several reviewers paint a picture of a place that feels like home, where a motherly figure named Ms Helen tends to residents with genuine affection. One reviewer recalls being allowed to hang a Miley Cyrus poster and to talk about Miley without any fuss, a small detail that signals a welcoming, relaxed atmosphere. The overall tone from these accounts is that Helen's house is treated as a family-like space, where residents are kept comfortable and listened to, rather than treated as nameless clients.

    Many readers emphasize the personal investment Helen makes in her community. Descriptions speak of "great care" and a sense that Helen loves the people as if they were her own. Meals are highlighted as home-cooked and plentiful, and reviewers repeatedly note the daily routines that keep residents engaged - outings and activities that seem to be a regular part of life at the facility. Family members express trust, noting that they would not worry when their loved ones are in Helen's care and that their relatives are happy to return for visits and stay. Across several accounts, the care feels relational, with Helen described as a central, lively presence in the home.

    The experience of long-term residents or clients who have spent substantial time at the facility adds a layer of credibility to the positive impressions. One reviewer states they have been at Helen's care since 2016 and continues to receive good care, praising medication management and the quality of the food. A separate note singles out Ruby, a caregiver, with high praise and even awards her six stars, and callers describe Helen herself as a nice person. Taken together, these voices present a consistent narrative of reliable care, dependable meals, and attentive staff working together to maintain a welcoming environment.

    Not all feedback aligns with the glowing consensus, however. A younger voice in the collection offers a starkly different experience, giving the facility only two stars and accusing Helen of rude behavior - specifically, hanging up the phone after being asked questions about a potential networking relationship rather than about placing a loved one in care. That reviewer frames the exchange as disrespectful and suggests they would not want any further relationship with Helen, raising concerns about communication and professionalism. This perspective stands in contrast to the more favorable accounts and underscores that experiences at the site may vary significantly depending on interactions and expectations.

    More severe and sweeping claims appear in another strongly negative review. The author describes the facility as poorly kept, with rats and bugs, and labels Helen as crazy and evil, alleging drug use on the property and indicating the place has been busted for drugs. The same review accuses the owner and manager of verbal abuse toward clients and even suggests that the facility should be closed down. These statements are dramatic and highly critical, presenting a viewpoint that starkly opposes the majority of positive feedback. The credibility and verifiability of such claims are not established in these excerpts, but they nonetheless form a striking counterpoint to the more favorable narratives.

    Yet another voice contrasts those harsh critiques by highlighting what sets Helen's facility apart from typical assisted living places. This reviewer emphasizes spacious rooms, home-cooked meals, greater freedom from restrictions, and a sense of daily liveliness. They describe Miss Helen as engaged, pretty, and fun, a busy but present presence who makes transportation to medical appointments and other important places a regular part of the service. The prevailing sense is that Helen balances activity, accessibility, and attentiveness in a way that keeps residents connected to their routines and outside commitments, even as they enjoy a more relaxed living environment.

    Finally, one of the consistent, clearly positive notes across multiple statements is the role of Debra, described as the house manager who makes everyone feel welcome. The invitation to "drop by" and meet Debra reinforces the image of an approachable, hospitable staff culture. When taken as a whole, the set of reviews presents a facility that is often celebrated for its warmth, personality-driven care, and daily routines, but it also includes notable warnings from some reviewers about communication, management style, and safety concerns. The spectrum of voices suggests that Helen's care can be a strong fit for some families and residents, while others may encounter issues that lead to serious reservations.

    Features

    Housing

    • 9 resident community capacity 9 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dallas Love (8 miles away) Dallas Love (8 miles away)
    • Dallas-Fort Worth International (18 miles away) Dallas-Fort Worth International (18 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Welcome to Helen's Care, an inviting assisted living community located in the heart of Dallas, TX. Here, we understand that each individual has unique needs and preferences, which is why we offer a range of care options including Board and Care Home services and Respite Care. Our compassionate team is dedicated to providing personalized support tailored to meet the diverse requirements of our residents.

    At Helen's Care, comfort and convenience are paramount. Our beautifully furnished living spaces include a cozy dining room where residents can enjoy nutritious meals designed to accommodate special dietary restrictions. We take pride in our lush garden and outdoor space, perfect for relaxation or social gatherings with friends and family. To ensure a seamless transition into our community, we offer move-in coordination services as well as housekeeping assistance to keep your living environment hassle-free.

    We provide comprehensive care services focused on enhancing the quality of life for our residents. Our trained staff offers support with activities of daily living such as bathing, dressing, transfers, and medication management. For those managing chronic conditions like diabetes, our team is skilled in meal preparation that aligns with dietary needs while also coordinating with healthcare providers for ongoing medical attention.

    Engagement is key at Helen's Care; residents can look forward to scheduled daily activities that promote social interaction and enrichment. Additionally, our convenient location makes it easy for families and residents alike to access nearby amenities—enjoy a meal at one of the 36 local restaurants or spend time outdoors at one of the six nearby parks. With multiple pharmacies, physicians, hospitals, and places of worship close by, everything you need is within reach.

    Connectivity is another hallmark of our community; residents can stay connected through Wi-Fi/high-speed internet service and telecommunication facilities. Transportation arrangements for medical appointments further ensure that accessing healthcare is simple and stress-free.

    Discover a nurturing environment at Helen's Care where independence meets support—a place where you or your loved ones can thrive in comfort while enjoying all the vibrant opportunities Dallas has to offer.

    Nearby Places of Interest

    Restaurants

    • Del Sur Tacos (1.4 miles)
    • Big Daddy's Fried Chicken (1.5 miles)
    • Fuel City Dallas (2 miles)
    • Four Corners Brewing Company (2.1 miles)
    • Tejas (2.3 miles)
    • La Calle Doce (2.3 miles)
    • Taco Bell (2.8 miles)

    Pharmacies

    • CVS Pharmacy (2 miles)
    • Walgreens (2.2 miles)
    • CVS Pharmacy (2.8 miles)
    • CVS Pharmacy (3.5 miles)
    • CVS Pharmacy (3.7 miles)
    • CVS Pharmacy (4 miles)
    • CVS Pharmacy (4.1 miles)

    Theaters

    • Alamo Drafthouse Cedars (2 miles)

    Parks

    • Kidd Springs Park (2.8 miles)
    • Fair Park (3.1 miles)
    • Kessler Parkway Trail (3.3 miles)
    • Klyde Warren Park (3.4 miles)
    • Exall Park (3.6 miles)
    • Kiest Park (4.2 miles)
    • Tenison Park (5.7 miles)

    Transportation

    • Akard Station (2.8 miles)
    • Pearl/Arts District Station (3.1 miles)
    • Victory Station (3.6 miles)
    • Inwood / Love Field Station (6.1 miles)

    Cafes

    • Manhattan Project Beer Company (3.1 miles)
    • The Henry (3.4 miles)
    • Tops Cafe (3.6 miles)
    • Magnolias Sous Le Pont (3.7 miles)
    • Starbucks (3.9 miles)
    • Starbucks (4.6 miles)
    • Starbucks (6.4 miles)

    Physicians

    • Dallas VA Medical Center Nuclear Medicine (3.2 miles)
    • Drs. Gunby, Payne, And Littrell (3.8 miles)
    • MD Kids Pediatrics (5.2 miles)
    • Aston Ambulatory Care Center (5.7 miles)
    • Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (6.1 miles)

    Hospitals

    • Baylor Scott & White Heart and Vascular Hospital - Dallas (3.2 miles)
    • Emergency Department (3.3 miles)
    • Jonsson Hospital (3.4 miles)
    • Children’s Medical Center Dallas (5.5 miles)
    • Parkland Health & Hospital System (5.5 miles)
    • UT Southwestern Outpatient Building (6.1 miles)

    Places of Worship

    • Greater Mount Hebron Baptist Church (3.8 miles)
    • Cathedral of Hope (6.5 miles)

    Frequently Asked Questions

    Where is Helen's Care?

    Nearby Communities

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