Villagio of Carrollton

Pros

• Families highly recommend Villagio at Carrollton for its excellent quality of care and the overall value for money.
• Residents appreciate the amazing meals prepared by talented chefs, consistently reporting that they've never had a bad meal.
• The facility is noted for its cleanliness and quiet environment, creating a comfortable atmosphere for residents.
• The staff members are described as friendly, caring, and dedicated to ensuring residents feel safe and happy.
• Many residents enjoy the variety of engaging activities offered, which contribute positively to their daily lives.
• Several families express gratitude for the supportive atmosphere and commend the staff for going above and beyond in their care.
• Residents report feeling content and valued within the community, often enjoying social interactions with other residents and staff alike.

Cons

• The facility did not seem as positive or uplifting, with residents appearing to need more advanced care.
• The community was older and did not feel as fresh compared to other places.
• The internal courtyard remained uncleaned after a storm, indicating a lack of upkeep.
• Some staff members were perceived as weak, leading to disappointment in the quality of care.
• There were complaints about inadequate communication and overall care for residents.
• One reviewer reported that their mother suffered from cruelty and abuse during her stay, including being quarantined without treatment for bug bites.
• There was dissatisfaction with the diet provided, which was described as high in sugar and carbohydrates, resulting in significant weight gain for residents.
• The community appeared quiet and residents were not very talkative or friendly during visits.
• Overall impressions suggested that Villagio at Carrollton didn't meet expectations for engagement and cheerfulness among its residents.

Review

Villagio at Carrollton has garnered a mixed array of feedback from families and residents, highlighting both commendable strengths and notable weaknesses within the facility. Numerous reviewers have praised the quality of care provided to residents, particularly emphasizing the attentive nature of the staff and the sense of community felt by both residents and their families. One family highlighted their positive experience, stating that they would recommend Villagio based on the excellent quality of care their loved one received. The meals prepared by talented chefs were consistently noted as outstanding, with several reviews expressing satisfaction over never having a bad meal during their visits.

While many reviews reflect positively on the cleanliness and ambiance of Villagio, some visitors reported areas where improvement is needed. A few guests mentioned that while the facility was undergoing remodeling, its age was apparent. This led to a perception that it may not offer as much vibrancy or engagement compared to larger communities. Tour attendees observed that some residents appeared less social or talkative than expected, leading to concerns regarding overall resident engagement and satisfaction levels.

Individual experiences varied significantly among families who had their loved ones in Villagio for an extended period. Several reviewers recounted heartfelt narratives reflecting on how well their loved ones were taken care of during their stay. Families expressed gratitude for dedicated caregivers who exhibited kindness and compassion towards the residents. One reviewer noted how comfortable they felt knowing that their mother was safe and happy under Villagio’s care, citing regular cleanliness and visible contentment during visits.

Conversely, starkly contrasting accounts have arisen concerning serious issues faced at Villagio. One particularly troubling review detailed allegations of neglect surrounding bedbugs in a resident's room coupled with inadequate responses from management when health concerns were raised. The reviewer described distressing incidents involving isolation procedures placed on their mother amid claims about her being "contagious" when medical professionals had contradicted such assertions. They condemned leadership for failing to address critical health issues effectively or maintain satisfactory living conditions for seniors.

Another alarming point raised included complaints about dietary practices within Villagio. Residents voiced concerns that meals consisted primarily of sugar-laden items and excessive carbohydrates—an issue highlighted by families who felt these dietary choices were detrimental to seniors' health outcomes; specifically noting weight gain among residents attributed to poor menu options which lacked balance.

Despite these disparities in experiences shared among reviewers, many remained hopeful about improvements under new leadership or ongoing initiatives aimed at enhancing resident life at Villagio at Carrollton. Some staff members demonstrated deep dedication to fostering relationships with residents through engaging activities—even amidst challenges posed by circumstances like COVID-19—suggesting there is genuine commitment from certain team members striving for excellence in care delivery.

Overall, while there are commendable aspects associated with Villagio at Carrollton—including active engagement among staff members who go above and beyond—the impact of mismanagement scenarios cannot be overlooked amidst prevailing sentiments from disgruntled families depicting serious issues requiring urgent attention if future reputations are to be restored within this assisted living community context.

This area of Carrollton, Texas offers a convenient location with easy access to several pharmacies, places of worship, physicians, transportation options, theaters, cafes, restaurants, parks, and hospitals. The abundance of CVS and Walgreens pharmacies nearby ensures that prescription medications are easily accessible. Places of worship such as the First Baptist Church at The Fields and the Ismaili Jamatkhana & Center provide spiritual support for residents. Quality healthcare services are available at Family Medicine Associates of Texas and Texas Health Presbyterian Hospital Plano. With numerous dining options, recreational facilities like Arbor Hills Nature Preserve and medical centers in close proximity, this neighborhood offers a comfortable lifestyle for seniors seeking convenience and access to essential services.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walmart Pharmacy (2 miles)

Places of Worship

• First Baptist Church at The Fields (1.8 miles)
• Ismaili Jamatkhana & Center (2.3 miles)
• Prestonwood Baptist Church (4.3 miles)
• Webb Chapel Church of Christ (6.3 miles)

Physicians

• Family Medicine Associates of Texas (2 miles)
• Touchstone Imaging Plano (5.3 miles)
• Plano Orthopedic & Sports Medicine Center (6.3 miles)
• Cornea Associates of Texas (6.3 miles)
• Texas Health Family Care (6.6 miles)
• Dhat (7.3 miles)
• Legacy Dermatology (7.7 miles)

Transportation

• Trinity Mills Station (2.3 miles)

Theaters

• Cinemark (3.4 miles)
• Cinemark (5.7 miles)

Cafes

• Starbucks (3.7 miles)
• Panera Bread (4.6 miles)
• Starbucks (5.2 miles)
• Mimi's Star Cafe (6.9 miles)

Restaurants

• Whataburger (3.8 miles)
• Rosa's Cafe (3.9 miles)
• Menas Tex-Mex Grill Cantina (4 miles)
• Chick-Fil-A (4 miles)
• Main Street Cafe (4 miles)
• Sonic Drive-In (4.1 miles)
• Sonic Drive-In (4.3 miles)

Parks

• Arbor Hills Nature Preserve (4.5 miles)
• Shoreline Trail & Dog Run (5 miles)
• Coyote Creek Park (5.4 miles)
• Addison Circle Park (6.2 miles)
• Russell Creek Park (6.7 miles)
• Windhaven Meadows Park (6.8 miles)
• Sommerset (6.8 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (5 miles)
• Medical Center of Lewisville (5.7 miles)
• The Heart Hospital Baylor Plano (7.3 miles)