Frankford Place in Carrollton, TX

Pros

• The staff are very accommodating, and the apartments are well-liked.
• The neighbors are very nice.
• Nancy the manager is sweet and answers questions.
• The amenities and staff impress prospective renters.
• Sara Campos provides excellent customer service and makes guests feel welcomed.
• The property has improved since the new management, with gracious leadership.
• Lauren and Sara are amazing, professional, and efficient.
• Carling on Frankford is an amazing place to live, with helpful staff, well-maintained property, and modern, spacious apartments.

Cons

• They’re slow to fix exterior problems and seem a bit unorganized overall.
• The management team has consistently demonstrated a lack of professionalism and communication.
• Nothing gets fixed; maintenance requests are ignored and calls or messages go unanswered.
• The front office is incompetent, unresponsive, and often unhelpful toward residents.
• The complex is plagued by pests, with roaches as constant roommates and pest control often ineffective.
• The property is dirty and poorly maintained, with outdated facilities and recurring maintenance failures.
• Rent and fees are excessive, with multiple hidden charges and aggressive or confusing parking/towing policies.
• Management changes frequently, and new ownership has led to worse service and reduced accountability.
• The pool is rarely open or dirty, and guest parking is charged, sometimes aggressively.
• Water problems are frequent, including long periods without hot water and unreliable plumbing.

Review

Frankford Place (Carling on Frankford) is best suited for renters who want modern, spacious apartments and a location that’s convenient to Carrollton amenities, yet who can tolerate a high-variance service experience. The ideal resident is prepared to actively engage with management, verify promises in writing, and tolerate periods of turnaround as leadership changes settle in. Those who prize a quiet, neighborly feel and are willing to navigate a sometimes imperfect office culture will find pockets of reliability when maintenance and staff are available. It is unlikely to be a good fit for someone who expects pristine, consistently responsive service without escalation or who relies on steady pest control, hot-water reliability, and transparent fee structures as a non-negotiable baseline.

There are clear reasons to consider alternatives for families or individuals who cannot tolerate recurring maintenance failures, opaque billing, or inconsistent communication. Several reviews recount long-standing issues with roaches, water or HVAC problems, and slow or absent maintenance responses. The property’s reputation for high, incremental charges, often bundled with internet, cable, or amenity access, means budgeting can become a moving target. Parking policies and towing practices have frustrated residents and guests alike, turning a simple visit into a potential cost burden. For seniors or residents who depend on predictable, regulated routines and reliable access to essential services, these patterns are a decisive risk that makes other communities compelling options.

The strongest case for Frankford Place rests on the upside of recent leadership shifts and the genuine value of updated interiors and a generally quiet living environment when the office is functioning well. Several residents highlight well-maintained grounds, modern, roomy units, and responsive maintenance when the team is available. In periods when Lauren, Sara Campos, Nancy, or other office leaders are present, moves to address emergencies or move tenants into better arrangements have been praised, and neighbors report pleasant interactions and a calmer atmosphere. The upside is real: engaged management can unlock timely repairs, clearer communication, and a more welcoming leasing process. Yet the volatility around staffing and accountability means these positives are not a guaranteed baseline.

The core drawbacks, however, often overwhelm the positives. Consistent complaints center on roach or pest infestations, unreliable hot water or heating, crowded or delayed repairs, and a front-office culture that can feel unresponsive or disorganized. Reviews describe repeated service requests ignored or mishandled, outdated appliances, and slow or incomplete remediation of leaks, mold, or water intrusion. Fees can creep upward through multiple add-ons, inventory lists, and parking/towing charges, creating a sense that the “affordable” base rent is quickly eclipsed by monthly obligations. An undercurrent of safety and quality concerns, issues with maintenance staff turnover, firing and hiring cycles, and inconsistent enforcement of community rules, colors the overall experience and complicates decision-making for families seeking stability.

Given these dynamics, a practical path is to prioritize a current, transparent understanding of operations before signing. Prospective tenants should request a detailed, itemized breakdown of all monthly fees, confirm the exact status of pest control plans, and obtain assurances about hot-water reliability and HVAC maintenance timelines. A tour focused on actual, working units, a walkthrough of common areas, and direct conversations with the current on-site manager can reveal whether the present leadership is stable and responsive. Written commitments on maintenance response times, annual rent projections, and guest/parking policies will help separate short-term improvements from durable, ongoing practice.

In the end, Frankford Place is not a uniform recommendation for every senior-leaning family or every renter seeking a care-free lifestyle. It is a high-variance option where strong interpersonal service and recent upgrades coexist with chronic maintenance and communication challenges. For those evaluating alternatives, consider communities with a track record of dependable pest control, hot-water reliability, fixed-fee structures, and consistently attentive management. If the decision hinges on minimizing risk and maximizing predictability, a different option in the Carrollton area may deliver a cleaner, quieter experience with fewer surprises. For others willing to monitor the situation, engage with management aggressively, and tolerate occasional service gaps as upgrades continue, Frankford Place can still offer a livable, potentially rewarding home in a convenient location.

Ultimately, the right move depends on tolerance for volatility and the ability to secure clear guarantees from management. Start with a current, on-site conversation that demands concrete timelines and written promises. Check recent lease terms for parking, amenities, and any “technology bundles” that frequently become sunk costs. If the responses feel evasive or reactive, if pest control remains inconsistent, or if hot-water reliability proves unreliable, steer toward alternatives with proven stability and better long-term value. The community can become a solid choice under steady leadership and disciplined operations; until that consistency is established, families should proceed with caution and compare multiple options to safeguard their loved ones’ daily comfort and financial peace of mind.

This area of Carrollton, Texas offers a convenient and diverse range of amenities for seniors looking to settle down in a vibrant community. With multiple pharmacies nearby such as CVS and Walgreens, accessing medication and healthcare supplies is easy. There are also various physicians' offices specializing in family medicine, imaging, orthopedics, ophthalmology, dermatology, and ENT services within a short driving distance. For dining options, there are Tex-Mex, cafes, fast food chains like Sonic Drive-In and Chick-Fil-A, ensuring a variety of choices for every palate. Places of worship such as the Ismaili Jamatkhana & Center and several Baptist churches cater to different religious affiliations. Additionally, transportation options like Trinity Mills Station provide easy access to public transit. Parks like Arbor Hills Nature Preserve and Addison Circle Park offer beautiful outdoor spaces for leisurely walks or picnics. The presence of hospitals like Texas Health Presbyterian Hospital Plano ensures quality medical care nearby in case of emergencies. Lastly, entertainment options include movie theaters like Cinemark for enjoyable outings with friends or family members. Overall, this area provides a well-rounded lifestyle with essential services and recreational opportunities for seniors seeking a comfortable living environment in Carrollton.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• Walmart Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• Family Medicine Associates of Texas (2 miles)
• Touchstone Imaging Plano (4.6 miles)
• Plano Orthopedic & Sports Medicine Center (5 miles)
• Cornea Associates of Texas (5.9 miles)
• Dhat (6.2 miles)
• The ENT & Allergy Centers of Texas (7.2 miles)
• Dallas Associated Dermatologists (7.3 miles)

Restaurants

• Menas Tex-Mex Grill Cantina (2.3 miles)
• Main Street Cafe (3.1 miles)
• Sonic Drive-In (3.4 miles)
• Bread Zeppelin Salads Elevated (3.4 miles)
• Afrika Fusion (3.6 miles)
• Chick-Fil-A (3.8 miles)
• Rosa's Cafe (4.5 miles)

Places of Worship

• Ismaili Jamatkhana & Center (2.3 miles)
• First Baptist Church at The Fields (3.3 miles)
• Prestonwood Baptist Church (3.3 miles)
• Webb Chapel Church of Christ (5 miles)
• Episcopal Church Of The Transfiguration (7.2 miles)

Transportation

• Trinity Mills Station (2.5 miles)

Parks

• Arbor Hills Nature Preserve (4.1 miles)
• Addison Circle Park (4.5 miles)
• Coyote Creek Park (4.9 miles)
• Russell Creek Park (5.5 miles)
• Shoreline Trail & Dog Run (5.7 miles)
• Windhaven Meadows Park (6 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.9 miles)
• Mimi's Star Cafe (5.4 miles)
• Starbucks (6.2 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (4.3 miles)
• The Heart Hospital Baylor Plano (5.9 miles)
• Medical Center of Lewisville (7.4 miles)

Theaters

• Cinemark (4.8 miles)
• Cinemark (5 miles)