Frankford Place in Carrollton, TX

Pros

• New management has improved the property, with upgraded amenities and a more professional, caring staff.
• Lauren and the staff are professional, caring, and always friendly.
• Maintenance is quick to respond and residents feel heard.
• The Carling on Frankford is an amazing place to live; the apartments are modern and the location is convenient.
• Lydia at the front desk is kind, transparent, and helpful, making residents feel valued.
• The manager is gracious and accommodating, with top-grade service.
• The complex is clean, well-maintained, and the community is quiet and welcoming.
• The team is great; they help with everything that is needed.

Cons

• The complex is described as the worst place to live, with constant problems and nothing ever getting fixed.
• Maintenance requests are repeatedly ignored or take weeks to resolve.
• The AC/heating systems fail frequently, leaving units uncomfortably hot.
• Pests, particularly roaches, infest the apartments despite pest control efforts.
• Rent is considered overpriced with numerous extra or hidden fees.
• Parking and guest policies are punitive, including towing and daily charges.
• Office staff are reported as unresponsive and rude.
• Communication from management is inconsistent or nonexistent.
• The property deteriorates and common areas are poorly maintained.
• Many reviewers advise others not to move there.

Review

The Carling on Frankford is best suited for renters who want a modern, convenient Carrollton location and are willing to navigate a sometimes bumpy management history in exchange for potential improvement under active on-site leadership. When the right team is in place, residents note responsive maintenance, friendly staff, and a cleaner, better-maintained campus. But this is not a community for those who demand absolute reliability or price certainty from month to month. The balance hinges on securing a unit that fits the current management's standards and avoiding units or periods when service and communication lag.

Those who should consider alternatives are families and individuals who cannot tolerate inconsistent responsiveness, ongoing pest or water problems, or opaque fee structures. A substantial share of reviews warn that front-office communication is erratic, maintenance can be slow, and the property has a history of recurring issues - roaches, hot water outages, and aging infrastructure - often accompanied by surprising charges and aggressive parking policies. If predictability, transparent billing, and a strong pest-control track record are non-negotiables, other options in Carrollton deserve serious comparison.

On the plus side, when management is engaged, the pros can meaningfully offset several core drawbacks. Recent improvements under new leadership have produced brighter, better-maintained common areas, and residents repeatedly credit specific managers and maintenance staff with prompt, courteous service. Signals of genuine progress - quick moves to better units after storm damage, clear communication from the team, and visible upgrades to amenities - help the experience feel worth pursuing for those who happen to land on a favorable shift. In short, the right crew here can transform a stressful situation into a livable one.

Yet the dominant concerns remain stubborn and recurring for many tenants. The most persistent issues center on maintenance responsiveness and accountability, frequent heating and cooling problems, and hot water instability. A boiler-based system has led to prolonged outages, with some residents enduring frigid showers and inconsistent temperatures. Pest control, while sometimes effective, is not guaranteed, and infestations are a recurring theme in several reviews. Parking policies, including guest fees and towing practices, add a financial friction that compounds the monthly rent and can strain budgets, especially when coupled with frequent management turnover.

The balance of pros and cons hinges on a single question: can the current property team maintain consistent, transparent operations long enough to keep problems from accumulating? When the answer is yes, the Carling on Frankford presents a viable, modern living option with a favorable location, decent community feel, and a track record - at times - of meaningful responsiveness. When the answer is no, residents feel the friction of unresolved maintenance, shifting policies, and escalating charges, which erode the initial appeal. This is not a universal good fit; it is a conditional fit that requires careful, up-front vetting.

Practical steps for a final decision are essential. Prospective residents should demand a candid tour and conversation with the current on-site manager about response times, maintenance ticket closure rates, and the latest pest-control results. Request a current fee schedule in writing, including parking, guest passes, internet/cable bundles, and any discretionary charges. Inspect a model unit and insist on a documented plan for addressing any outstanding repairs, preferably with a named supervisor. Talk to several current residents about recent service experiences and confirm who is managing the property now. If those conversations reassure, moving forward may be reasonable; if not, broader market options in the area will likely deliver greater peace of mind.

This area of Carrollton, Texas offers a convenient and diverse range of amenities for seniors looking to settle down in a vibrant community. With multiple pharmacies nearby such as CVS and Walgreens, accessing medication and healthcare supplies is easy. There are also various physicians' offices specializing in family medicine, imaging, orthopedics, ophthalmology, dermatology, and ENT services within a short driving distance. For dining options, there are Tex-Mex, cafes, fast food chains like Sonic Drive-In and Chick-Fil-A, ensuring a variety of choices for every palate. Places of worship such as the Ismaili Jamatkhana & Center and several Baptist churches cater to different religious affiliations. Additionally, transportation options like Trinity Mills Station provide easy access to public transit. Parks like Arbor Hills Nature Preserve and Addison Circle Park offer beautiful outdoor spaces for leisurely walks or picnics. The presence of hospitals like Texas Health Presbyterian Hospital Plano ensures quality medical care nearby in case of emergencies. Lastly, entertainment options include movie theaters like Cinemark for enjoyable outings with friends or family members. Overall, this area provides a well-rounded lifestyle with essential services and recreational opportunities for seniors seeking a comfortable living environment in Carrollton.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• Walmart Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• Family Medicine Associates of Texas (2 miles)
• Touchstone Imaging Plano (4.6 miles)
• Plano Orthopedic & Sports Medicine Center (5 miles)
• Cornea Associates of Texas (5.9 miles)
• Dhat (6.2 miles)
• The ENT & Allergy Centers of Texas (7.2 miles)
• Dallas Associated Dermatologists (7.3 miles)

Restaurants

• Menas Tex-Mex Grill Cantina (2.3 miles)
• Main Street Cafe (3.1 miles)
• Sonic Drive-In (3.4 miles)
• Bread Zeppelin Salads Elevated (3.4 miles)
• Afrika Fusion (3.6 miles)
• Chick-Fil-A (3.8 miles)
• Rosa's Cafe (4.5 miles)

Places of Worship

• Ismaili Jamatkhana & Center (2.3 miles)
• First Baptist Church at The Fields (3.3 miles)
• Prestonwood Baptist Church (3.3 miles)
• Webb Chapel Church of Christ (5 miles)
• Episcopal Church Of The Transfiguration (7.2 miles)

Transportation

• Trinity Mills Station (2.5 miles)

Parks

• Arbor Hills Nature Preserve (4.1 miles)
• Addison Circle Park (4.5 miles)
• Coyote Creek Park (4.9 miles)
• Russell Creek Park (5.5 miles)
• Shoreline Trail & Dog Run (5.7 miles)
• Windhaven Meadows Park (6 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.9 miles)
• Mimi's Star Cafe (5.4 miles)
• Starbucks (6.2 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (4.3 miles)
• The Heart Hospital Baylor Plano (5.9 miles)
• Medical Center of Lewisville (7.4 miles)

Theaters

• Cinemark (4.8 miles)
• Cinemark (5 miles)