Comfort Keepers of Carrollton, TX

Pros

• The caregivers are professional, compassionate, and highly skilled.
• Comfort Keepers provides exceptional care and outstanding customer service.
• Clients highly recommend Comfort Keepers for reliable home health support.
• Sam Buis is praised for going above and beyond for clients.
• The staff helps families access resources, such as VA benefits, to cover care costs.
• The team communicates clearly and keeps families informed.
• Caregivers develop trusting, supportive relationships with clients.
• Management and ownership are praised for their professionalism and generosity.
• The company matches the right caregiver to fit each family's needs.
• Families feel reassured and at ease with Comfort Keepers.
• Office staff are accessible, responsive, and helpful.
• Comfort Keepers is described as a wonderful, giving group of people.
• The service enables clients to stay in their own homes while receiving excellent care.

Cons

• The company lies to clients about caregiver vaccinations and instructs staff to misrepresent their status.
• They are extremely unorganized and lie to families about what is happening with the caregivers.
• They don't have consistent employees because of how terrible the office staff is and the lack of training.
• They tell families to take their money and RUN, indicating predatory practices.
• They dropped the ball and failed to follow through with scheduled care.
• They lack timely communication, failing to respond to emails and voicemails and not informing about caregiver absence.
• They were rude and unhelpful to a family, showing poor customer service.

Review

Comfort Keepers of Carrollton is best suited for families who want a trusted in-home care partner that keeps a loved one living at home while receiving attentive companionship and daily support. The service shines for seniors facing dementia, Parkinson's, or general aging in place who need help with routines, medication reminders, light personal care, and transportation coordination. The program also stands out for families navigating veteran benefits, as the team can guide the process to tap VA assistance and ease the financial burden. In practical terms, this agency fits households seeking flexible hours, responsive scheduling, and caregivers who build real relationships with both clients and families.

Those weighing alternatives should consider this agency's potential gaps against other options. For families prioritizing flawless onboarding and rock-solid, non-stop scheduling, a traditional assisted-living setting or another home-care provider with a stricter intake process may feel more reliable. Several reviews note occasional missteps in communication or start-up timing, and a few accounts describe gaps in responsiveness. If a plan requires zero ambiguity - especially around caregiver consistency, advance notice, and a clear, written care schedule - exploration of additional providers is prudent. It is the kind of decision where upfront questions pay off later.

The strongest positives are not merely cosmetic but deeply functional, and they often offset the main drawbacks. Caregivers are repeatedly described as highly skilled, compassionate, and capable of forming trusting bonds with clients, which translates into calmer days for seniors and far less worry for families. The office team and on-site coordinators earn praise for quickly tailoring matches to personalities, needs, and schedules, and for staying engaged when plans shift - an essential asset in dementia and complex medical scenarios. The ability to align care with physician recommendations and to coordinate with medical equipment or therapy adds measurable value for families juggling multiple needs.

On the credential and care-quality front, the experience is differentiated by consistent, hands-on leadership and a culture of going above and beyond. Families frequently mention the owner and key coordinators by name, noting proactive problem-solving and a willingness to accommodate financial or scheduling constraints when feasible. The VA-benefits pathway is a practical lever for those with eligible veterans, turning a potentially daunting process into a navigable one. Across the board, the care teams are lauded for staying in close contact with families, providing updates, and maintaining a sense of continuity that helps seniors feel secure and valued.

However, the caveats are real and deserve thoughtful consideration. A minority of reviews point to communication glitches, late starts, or an initial sense that the office staff is stretched thin - signals that can unsettle families during the onboarding phase. There is at least one troubling account of a failure to deliver promised services on schedule, which underscores the importance of setting clear expectations, obtaining a detailed plan, and insisting on written confirmations. Prospective clients should demand a dedicated care coordination contact, a written care plan, and regular check-ins to prevent drift if turnover or scheduling crunches occur.

In the end, Comfort Keepers of Carrollton is a compelling option for households seeking to preserve independence at home with a capable, empathetic care team and robust family-support infrastructure. The strongest case rests with families who value strong relational care, tailored caregiver matching, and practical benefits like VA-standards navigation. For those who require unassailable consistency and perpetual, turn-key scheduling with minimal risk of onboarding hiccups, clear conversations about process, guarantees, and contingencies are essential before committing. With that groundwork, the agency's mix of compassionate caregivers, engaged leadership, and practical support makes it one of the most prudent paths to sustaining home life for a loved one.

This part of Carrollton, Texas offers a convenient and diverse range of amenities for senior living. With multiple pharmacies like Walgreens and CVS nearby, accessing necessary medications and healthcare products is easily accessible. There are various physicians and medical centers such as Family Medicine Associates of Texas and Texas Health Presbyterian Hospital Plano in close proximity, ensuring quality healthcare services. In terms of dining options, there are several restaurants like Menas Tex-Mex Grill Cantina and Main Street Cafe offering a variety of cuisines. The area also has places of worship like Prestonwood Baptist Church for spiritual needs. Transportation options are available with Trinity Mills Station nearby. Additionally, there are parks like Arbor Hills Nature Preserve for outdoor activities and relaxation. Overall, this part of Carrollton provides a well-rounded community for senior residents to enjoy a comfortable and fulfilling lifestyle.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (1.8 miles)
• Walmart Pharmacy (1.9 miles)

Physicians

• Family Medicine Associates of Texas (1.5 miles)
• Touchstone Imaging Plano (4.2 miles)
• Plano Orthopedic & Sports Medicine Center (4.7 miles)
• Cornea Associates of Texas (5.4 miles)
• Dhat (5.9 miles)
• The ENT & Allergy Centers of Texas (6.9 miles)
• Texas Health Family Care (6.9 miles)

Restaurants

• Menas Tex-Mex Grill Cantina (2.4 miles)
• Main Street Cafe (2.7 miles)
• Sonic Drive-In (3 miles)
• Bread Zeppelin Salads Elevated (3.1 miles)
• Afrika Fusion (3.4 miles)
• Rosa's Cafe (4 miles)
• Whataburger (4.1 miles)

Places of Worship

• Ismaili Jamatkhana & Center (2.7 miles)
• Prestonwood Baptist Church (3 miles)
• First Baptist Church at The Fields (3.1 miles)
• Webb Chapel Church of Christ (5.4 miles)
• Episcopal Church Of The Transfiguration (7.3 miles)

Transportation

• Trinity Mills Station (2.9 miles)

Parks

• Arbor Hills Nature Preserve (3.6 miles)
• Coyote Creek Park (4.4 miles)
• Addison Circle Park (4.7 miles)
• Russell Creek Park (5.2 miles)
• Shoreline Trail & Dog Run (5.3 miles)
• Windhaven Meadows Park (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.5 miles)
• Mimi's Star Cafe (5.2 miles)
• Starbucks (6.4 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (3.9 miles)
• The Heart Hospital Baylor Plano (5.6 miles)
• Medical Center of Lewisville (7.4 miles)

Theaters

• Cinemark (4.5 miles)
• Cinemark (4.9 miles)