BrightStar Care of Frisco & Carrollton

Pros

• BrightStar Care is praised for providing excellent nursing care and physical therapy during home recovery.
• The physical therapists are patient, encouraging, and highly knowledgeable, helping patients regain mobility.
• Staff members such as Jacque, Sam, Bao, and Michelle are engaging, polite, caring, and encouraging.
• Mindy, the home health nurse, is compassionate, supportive, and readily answers questions.
• Nurse C is thorough, explains things in detail, and delivers high-quality care.
• Danyell Creech is punctual, easy to work with, and does the job right the first time.
• The BrightStar team is kind, understanding, compassionate, and professional, with proactive scheduling and communication.
• BrightStar goes above and beyond, including finding in-network care when needed.
• Sara G is helpful, flexible on schedules, thorough, and caring, with highly recommended care.
• In-home therapy with BrightStar starts quickly and is efficient, with therapists who explain exercises and support recovery.

Cons

• The reviewer warned others not to trust BrightStar Care with loved ones.
• The reviewer claimed that in 2022 BrightStar Care sent an incompetent caregiver who caused distress and exposed the patient to Covid.
• The reviewer criticized the company as disorganized and rushing.
• The reviewer complained about promotional emails continuing despite requests to stop.
• The reviewer described a caregiver's failure to transfer the father safely, causing distress and requiring family intervention (with supporting video evidence).

Review

BrightStar Care inspires a broad chorus of appreciation from people receiving home health services and their families. Across a wide range of experiences, the common thread is reliable, compassionate care delivered in the comfort of home. Reviewers consistently praise the combination of skilled physical therapy and attentive nursing, noting that caregivers arrive on schedule, explain procedures clearly, and stay engaged with each patient's recovery journey. The overarching impression is of a dedicated team that makes complex health needs feel manageable, turning a stressful time into a more hopeful, collaborative process.

When it comes to physical therapy, the testimonials are particularly strong. Sam, described as friendly, helpful, and knowledgeable, stands out for bringing both warmth and expertise to every session. One reviewer highlighted Sam's role in a major milestone - after being told a walker would always be necessary, the patient was walking unassisted within five weeks, a transformation they credited to Sam's patience and guidance. Joel is another standout PT whose encouragement and practical wisdom foster mobility and a sense of empowerment; patients repeatedly note that his patience and motivational attitude help them progress with confidence. Additional praise is given to a therapist referred to as "J," who was described as efficient, thorough, and capable of quickly establishing an effective plan. Taken together, these experiences suggest BrightStar's PT team is not only technically proficient but also deeply invested in helping patients reclaim independence.

Nursing and home health support receive equally high marks. Mindy, Carolyn, Nurse C, and others emerge in the reviews as exemplars of compassionate, attentive care. Mindy is singled out for weekly visits that combine genuine empathy with clear explanations, answering questions and guiding patients through their recovery. Nurse C is praised for outlining what's happening in detail and for maintaining a reassuring, thorough approach that helps patients and families feel informed and supported. The sentiments extend to Sara G and Sara (Sara G. and Sarah by some references), with one reviewer emphasizing how flexible, caring, and thorough these nurses can be, especially in the midst of recovery after major procedures. Carolyn's energy and kindness also leave a lasting impression, illustrating how personal warmth from a nurse can significantly impact a patient's comfort and trust in the care team. In practice, families frequently report that BrightStar nurses are punctual, responsive, and genuinely focused on the patient's well-being.

Beyond individual staff, several reviews highlight BrightStar's overall service quality and coordination. One story recounts a best-in-class effort to locate in-network coverage for a patient when the doctor's office initially said BrightStar was out of network; rather than leaving the patient without options, BrightStar took the initiative to call around and find in-network support. The reviewers who shared this experience repeatedly note how BrightStar stepped up, becoming a "hero" for the patient and family, with particular thanks extended to Nancy and Michelle. Such anecdotes underscore the company's willingness to go the extra mile to ensure continuity of care and cost considerations align with the patient's needs. Another reviewer emphasizes how BrightStar's scheduling process is designed to keep families informed and prepared, with team members proactively communicating about appointments and potential changes due to life events or weather.

While the majority of reviews glow with praise, there are also important cautions to consider. One reviewer described a deeply troubling past experience, warning others not to trust BrightStar with a loved one's care after a caregiver allegedly failed to meet expectations, caused distress, and even exposed the patient to Covid. The reviewer also mentions ongoing frustration with promotional emails and an invoice matter, expressing a sense of being pushed to rehash difficult incidents. The account includes references to video evidence and a desire for accountability, highlighting that not every experience matches the overwhelmingly positive encounters noted elsewhere. This single, strongly negative narrative sits alongside many positive testimonials, reminding readers that, as with any home health service, experiences can vary and patients and families may need to advocate for themselves.

Despite the occasional negative voice, the overall consensus is that BrightStar Care delivers strong home health support across both therapy and nursing. Several reviewers describe quick and effective starts to therapy, whether recovering from surgery or addressing mobility issues, with a consistent emphasis on personalized care plans and practical guidance that helps patients regain function. The feedback also celebrates the human qualities that make BrightStar stand out: empathy, professionalism, and a genuine commitment to patient welfare. In many cases, patients and their families explicitly recommend BrightStar to others, citing reliable service, compassionate staff, and a sense of partnership that makes a challenging recovery feel more manageable and hopeful.

In sum, BrightStar Care's client stories depict a compassionate, capable team that often makes a meaningful difference in patients' daily lives. The most vocal praise centers on Sam and Joel for effective physical therapy, Mindy and Nurse C for thorough and comforting nursing care, and a broader culture of proactive communication and dependable scheduling. While not every experience is flawless, the vast majority of reviews convey genuine gratitude for the care provided, the strides patients make in their recoveries, and the reassurance that someone reliable is tending to their health needs at home. The resounding takeaway is that BrightStar Care is trusted by many families to support recovery, mobility, and daily well-being with kindness, expertise, and a personal touch.

This part of Carrollton, Texas, offers a convenient and accessible location with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access medication and healthcare services. Additionally, there are numerous dining options ranging from casual fast food to sit-down restaurants, as well as cafes for relaxing and socializing. Places of worship are also available in the vicinity for spiritual needs. For recreational activities, there are parks where one can enjoy nature and outdoor activities. The area is well-connected with transportation options such as Trinity Mills Station for easy travel. In terms of healthcare, there are reputable hospitals within a reasonable distance for any medical needs. Overall, this part of Carrollton provides a range of facilities that cater to seniors looking for convenience, comfort, and a sense of community.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (1.9 miles)
• Walmart Pharmacy (2.2 miles)

Physicians

• Family Medicine Associates of Texas (1.2 miles)
• Touchstone Imaging Plano (3.9 miles)
• Plano Orthopedic & Sports Medicine Center (4.6 miles)
• Cornea Associates of Texas (5.1 miles)
• Dhat (5.7 miles)
• Texas Health Family Care (6.6 miles)
• Dallas Associated Dermatologists (6.7 miles)

Restaurants

• Main Street Cafe (2.5 miles)
• Menas Tex-Mex Grill Cantina (2.5 miles)
• Sonic Drive-In (2.8 miles)
• Bread Zeppelin Salads Elevated (2.9 miles)
• Afrika Fusion (3.3 miles)
• Rosa's Cafe (3.7 miles)
• Whataburger (3.8 miles)

Places of Worship

• Prestonwood Baptist Church (2.8 miles)
• First Baptist Church at The Fields (3 miles)
• Ismaili Jamatkhana & Center (3 miles)
• Webb Chapel Church of Christ (5.7 miles)

Transportation

• Trinity Mills Station (3.2 miles)

Parks

• Arbor Hills Nature Preserve (3.3 miles)
• Coyote Creek Park (4.1 miles)
• Addison Circle Park (4.8 miles)
• Shoreline Trail & Dog Run (5 miles)
• Russell Creek Park (5 miles)
• Windhaven Meadows Park (5.3 miles)
• Sommerset (7.3 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (3.6 miles)
• Panera Bread (4.1 miles)
• Mimi's Star Cafe (5.2 miles)
• Starbucks (6.6 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (3.6 miles)
• The Heart Hospital Baylor Plano (5.6 miles)
• Medical Center of Lewisville (7.3 miles)

Theaters

• Cinemark (4.3 miles)
• Cinemark (5 miles)