BrightStar Care of Frisco & Carrollton

Pros

• Sam is a great and friendly physical therapist.
• Joel is patient, encouraging, and highly knowledgeable, helping a patient walk unassisted in five weeks.
• BrightStar provides excellent nursing care and physical therapy during home recovery.
• BrightStar staff, including Jacque, Sam, Bao, and Michelle, are engaging, polite, caring, and encouraging.
• Jackie is kind and patient, and highly skilled in her role.
• BrightStar proactively finds in-network care and is described as a hero by clients.
• Mindy is compassionate and supportive, and answers questions thoroughly.
• Danyell Creech is fantastic, punctual, easy to work with, and explains things clearly.
• Sara G. is thorough, caring, and flexible with schedules.
• Patrick is an excellent, knowledgeable physical therapist who motivates and customizes treatment.

Cons

• DO NOT TRUST YOUR LOVED ONES TO THIS COMPANY!!
• The reviewer states BrightStar sent a caregiver who was incapable and incompetent, causing distress and even Covid for their father.
• The reviewer believes BrightStar could do better, describing the service as unorganized and always rushing.
• The reviewer reports billing errors and a frustrating run-around from the billing office.
• The reviewer notes BrightStar continued to send promotional emails despite being asked to stop.
• The reviewer cites an incident where a BrightStar caregiver failed to transfer their father, with video evidence of poor care.

Review

BrightStar Care of Frisco & Carrollton is best suited for families seeking highly personalized, in-home rehabilitation and ongoing nursing support, with a strong emphasis on physical therapy, wound care, and infusion administration after surgery or for chronic conditions. The reviews consistently highlight skilled therapists who translate medical plans into tangible gains, and nurses who establish steady routines that become part of daily life. This provider shines when continuity matters: a consistent therapist or nurse, clear progress, and collaborative care that keeps patients moving forward at home. It is particularly strong for post-acute recovery, post-surgical rehab, and long-running home health needs where the patient benefits from a familiar, attentive caregiver presence and goal-driven therapy.

At the same time, this location is a fit-to-consider-for Alternatives for families who must minimize billing friction and ensure exact in-network coverage with transparent codes and dates. Several reviews commend the team's clinical prowess, yet there are notable cautions about administrative gaps - billing errors, insurance coding missteps, and occasional organizational hiccups. For households that cannot tolerate even modest billing ambiguity or who have encountered repeated in-network hurdles, it may be wise to compare options that emphasize billing discipline, more rigid scheduling systems, and clearer upfront cost estimates. Also, those seeking facilities with less reliance on at-home care or who prefer more entry-to-entry coordination through a single, larger organization may want to explore alternatives with different service models.

The strongest advantages rest in outcomes-driven clinical care. Physical therapy is repeatedly described as thorough, patient-centered, and capable of producing meaningful functional gains quickly. Therapists such as Patrick, Raquelle, and Mindy are praised for their technical competence, patience, and ability to tailor exercises to real-world goals - returning to daily activities, regaining walking independence, or reducing pain after surgeries. Wound care and IV/infusion support are similarly lauded when delivered by competent nurses who communicate clearly about wounds, dressings, and care plans. The home-based model amplifies these strengths by reducing hospital visits, enabling practice in familiar surroundings, and fostering a trusting nurse-patient relationship that translates into practical adherence to prescribed regimens. The consistency of care - assigned nurses and therapists who return on a predictable schedule - magnifies these gains and gives families a dependable rhythm to rely on.

Nevertheless, the service does present real, documented administrative risks that cannot be ignored. A small but sharp minority of reviews describe disorganization, rushed processes, and ongoing billing misunderstandings that led to frustration and, in at least one case, a significant insurance dispute. These voices should not be dismissed; they signal the potential for friction in the business side of care, especially when multiple services intersect (home health, infusion therapy, wound care, and durable medical equipment). Families considering BrightStar should insist on a named care manager, a single point of contact for scheduling and billing, and a concrete front-end plan that outlines expected costs, insurance codes, and timelines. There is also at least one strongly negative cautionary tale about caregiver suitability - the reality that one provider encounter can shape a family's view of the entire operation, underscoring the need for rigorous caregiver screening and continuous quality checks.

The way forward is clear: leverage the clinical strengths while locking down the administrative rails. For families choosing BrightStar, demand consistency in staffing and a clearly defined care team, with a primary PT and a primary nurse assigned for the duration of the plan. Proactively confirm in-network status for all services and obtain a written billing agreement that lists codes, dates, and anticipated out-of-pocket costs before services begin. Establish expectations about scheduling flexibility and after-hours accessibility, and request routine progress updates that translate into measurable goals. This approach preserves the program's proven ability to restore function and comfort at home while mitigating the most impactful downsides highlighted in the reviews.

In decision terms, BrightStar Care of Frisco & Carrollton stands out for families committed to robust, hands-on home health care that prioritizes practical recovery and compassionate caregiving. It is a top-tier choice for post-surgical rehab, chronic wound management, infusion administration, and ongoing nursing support where consistent, skilled clinicians can drive real-world improvements. It is not the default pick for households prioritizing flawless billing, ironclad insurance guarantees, or want-to-avoid-any-risk caregiver mismatches. Those considering BrightStar should enter with a concrete plan: align expectations with a steady care team, secure explicit cost and coverage details, and monitor both clinical progress and administrative responsiveness. When that alignment is achieved, BrightStar can translate into a reliable, effective path back to independence and everyday life.

This part of Carrollton, Texas, offers a convenient and accessible location with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access medication and healthcare services. Additionally, there are numerous dining options ranging from casual fast food to sit-down restaurants, as well as cafes for relaxing and socializing. Places of worship are also available in the vicinity for spiritual needs. For recreational activities, there are parks where one can enjoy nature and outdoor activities. The area is well-connected with transportation options such as Trinity Mills Station for easy travel. In terms of healthcare, there are reputable hospitals within a reasonable distance for any medical needs. Overall, this part of Carrollton provides a range of facilities that cater to seniors looking for convenience, comfort, and a sense of community.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (1.9 miles)
• Walmart Pharmacy (2.2 miles)

Physicians

• Family Medicine Associates of Texas (1.2 miles)
• Touchstone Imaging Plano (3.9 miles)
• Plano Orthopedic & Sports Medicine Center (4.6 miles)
• Cornea Associates of Texas (5.1 miles)
• Dhat (5.7 miles)
• Texas Health Family Care (6.6 miles)
• Dallas Associated Dermatologists (6.7 miles)

Restaurants

• Main Street Cafe (2.5 miles)
• Menas Tex-Mex Grill Cantina (2.5 miles)
• Sonic Drive-In (2.8 miles)
• Bread Zeppelin Salads Elevated (2.9 miles)
• Afrika Fusion (3.3 miles)
• Rosa's Cafe (3.7 miles)
• Whataburger (3.8 miles)

Places of Worship

• Prestonwood Baptist Church (2.8 miles)
• First Baptist Church at The Fields (3 miles)
• Ismaili Jamatkhana & Center (3 miles)
• Webb Chapel Church of Christ (5.7 miles)

Transportation

• Trinity Mills Station (3.2 miles)

Parks

• Arbor Hills Nature Preserve (3.3 miles)
• Coyote Creek Park (4.1 miles)
• Addison Circle Park (4.8 miles)
• Shoreline Trail & Dog Run (5 miles)
• Russell Creek Park (5 miles)
• Windhaven Meadows Park (5.3 miles)
• Sommerset (7.3 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (3.6 miles)
• Panera Bread (4.1 miles)
• Mimi's Star Cafe (5.2 miles)
• Starbucks (6.6 miles)

Hospitals

• Texas Health Presbyterian Hospital Plano (3.6 miles)
• The Heart Hospital Baylor Plano (5.6 miles)
• Medical Center of Lewisville (7.3 miles)

Theaters

• Cinemark (4.3 miles)
• Cinemark (5 miles)