Visiting Angels - Memphis

Pros

• Visiting Angels provides exceptional service throughout the caregiving.
• The caregivers are the true stars, being highly effective and empathetic.
• The team is flexible and responsive, accommodating changing needs.
• Christy Gargus is a wonderful, neat, and trustworthy caregiver.
• Annie from Visiting Angels is an angel, bringing peace of mind.
• The office staff are helpful and accessible.
• David and Kelly treat clients and staff like family, with open communication.
• The caregivers are punctual, patient, and capable of light housekeeping, cooking, and companionship.
• Visiting Angels is highly recommended for families seeking compassionate care.

Cons

• They had trouble finding a caregiver on a consistent basis due to staffing issues and ultimately canceled the services.
• The reviewer reported the first assistant sent was not a good match, with the caregiver often on his cell phone and asleep, and they would not recommend Visiting Angels.

Review

Visiting Angels Memphis is best suited for families that want their loved one to remain at home while receiving attentive, adaptable in-home care. This operation shines for seniors with moderate assistance needs - help with daily routines, meal preparation, light housekeeping, companionship, and medication reminders - whose families value a personal touch, flexible scheduling, and a caregiving team that can shift to changing circumstances on short notice. The Memphis team is anchored by owners David and Kelly, who treat clients and caregivers like family, delivering hands-on responsiveness and a visible commitment to personalized care. For families prioritizing a home-based model over a facility, this agency offers a compelling blend of warmth, accessibility, and practical reliability.

Those who should consider alternatives are clear. If 24/7 on-site supervision in a licensed assisted living setting is non-negotiable, or if medical complexity demands constant nursing oversight and a structured facility environment, a traditional senior living community or a different agency with guaranteed staffing may be a better fit. Families needing unwavering consistency in caregiver placement - no variation in who shows up day to day - or particular caregiver preferences (for example, requiring a male caregiver on a regular basis) should verify availability and policy ahead of time. A few families note staffing gaps or mismatches, which underscores the importance of choosing a provider with transparent coverage and a clear plan for caregiver rotation.

The strongest pro in favor of Visiting Angels Memphis is the quality of the care delivered by empathetic, attentive caregivers. Reviewers repeatedly highlight caregivers who are not only capable but genuinely kind - patients who arrive on time, engage with dignity, and handle both practical tasks and companionship with patience. The successes attributed to Annie, Christy, Betty, and others illustrate a pattern: when the match is right, the care feels seamless, and family members gain real peace of mind. The staff's warmth and the ability to form relationships that feel protective and familiar are decisive advantages for families seeking a home-based approach that still feels professional and organized.

Yet the word on cons is not nonexistent. Several accounts reference staffing variability - initial caregiver mismatches and occasional concerns about consistent coverage. One family specifically recalls an unsuitable male caregiver who distracted from duty, while others report that keeping regular, reliable shifts can require ongoing coordination. These concerns are not universal, but they are real enough to influence decision-making for households where predictable schedules and a steady caregiver line are critical. The key takeaway is that while the team earns high marks for most assignments, a nonzero chance of turnover or mismatches exists and should be part of the planning process.

That said, the pros substantially offset the cons for most families. The capacity to adjust care on a daily basis, the owners' hands-on involvement, and a demonstrated commitment to open communication transform potential drawbacks into manageable risk. When a caregiver is a good fit, the care expands beyond basic tasks to meaningful daily engagement, which translates into less caregiver churn and greater continuity over time. The office's responsiveness - clear contact paths, proactive problem-solving, and a willingness to adapt to evolving needs - creates a dependable framework within which any staffing hiccups can be absorbed without derailing overall quality.

For families weighing the decision, Visiting Angels Memphis offers a practical, experience-backed path to staying at home with dignity and support. It is a strong match for those who prize individualized care, quick responsiveness, and a caregiver team that genuinely cares for their client as if family. To maximize success, plan for a thorough initial assessment, insist on a concrete caregiver-matching process, and inquire about a stable coverage plan to minimize gaps. Consider requesting a preferred caregiver list and set up a trial period to evaluate fit, with a clear escalation path should concerns arise. In the right circumstances, the rewards - peace of mind, daily companionship, and functional support in the honest, low-friction environment of home - are substantial enough to affirm this choice over a traditional facility for many households.

This part of Memphis, Tennessee offers a convenient and accessible location with a variety of amenities nearby. With several restaurants, pharmacies, physicians, hospitals, cafes, places of worship, and parks within close proximity, seniors can easily access the services they need. The area is also home to transportation hubs such as the Memphis Air Traffic Control Center and FedEx facilities, providing ease of travel for those who may need to commute or receive packages. Additionally, the presence of parks like Audubon Park and Shelby Farms Park offers opportunities for outdoor recreation and relaxation. Overall, this neighborhood presents a well-rounded community environment that caters to the needs of seniors looking for a comfortable and convenient living space.

Restaurants

• Brookhaven Pub & Grill (0 miles)
• Gibson's Donuts (0.3 miles)
• Perkins Restaurant and Bakery (0.3 miles)
• Memphis Sports Pub (0.4 miles)
• Chick-Fil-A (0.4 miles)
• Freddy's Frozen Custard & Steakburgers (0.9 miles)
• Salsa Mexican Restaurant (2 miles)

Pharmacies

• People's Custom Rx (0.1 miles)
• Walgreens (0.1 miles)
• Walgreens (1 miles)
• Walgreens (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.1 miles)

Physicians

• JNT Natural Medicine (0.2 miles)
• Tristate Neurology (0.4 miles)
• Laurelwood Pediatrics (0.5 miles)
• The Endocrine Clinic PC (1.2 miles)
• Passons Eye Center (1.5 miles)
• Mid-South Retina Associates (1.8 miles)
• Tabor Orthopedics (1.9 miles)

Hospitals

• Methodist Healthcare Employee Assistance Program (0.2 miles)
• Saint Francis Hospital (1.8 miles)
• Lebonheur Outpatient Center-East (2.3 miles)
• Methodist Surgery Center (4.9 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (3.5 miles)

Places of Worship

• White Station Church of Christ (0.9 miles)
• Holy Trinity Community (3.2 miles)
• Emmanuel United Methodist Church (3.2 miles)
• Lindenwood Christian Church (5.4 miles)

Parks

• Sea Isle Neighborhood (1 miles)
• Audubon Park (1.8 miles)
• Shelby Farms Park (3.8 miles)
• Chickasaw Garden Park (4.3 miles)

Transportation

• Memphis Air Traffic Control Center (4.8 miles)
• FedEx AOC (5.1 miles)
• FedEx Hangar 26 (5.7 miles)