Home Care in Memphis, TN

Pros

• Mid-South Senior Care is described as premier and highly professional.
• The CNAs provided are compassionate, capable, and consistently go above and beyond.
• The company offers reliable daily care that brings peace of mind to families.
• Staff members like Ms. Adams and Ms. K are praised for exceptional service and kindness.
• The caregivers are friendly, caring, and deliver excellent service.
• Mid-South Senior Care supplies excellent staff and responsive support for loved ones.
• They find the right caregiver to match the patient's needs, making care feel like family.
• Caregivers are punctual, pleasant, and help keep the home secure and well cared for, including night shifts.

Cons

• The service is horrible.
• The mom's last aide was unprofessional and lazy.
• The company is horrible and doesn't care about their patients, with ongoing staffing issues.
• The first caregiver didn't show up, and the second did little more than sit and look at her phone.
• The aide allegedly threatened to shoot up the home and harm the reviewer and their daughter.
• The reviewer believes the state should close the company.

Review

This community is best suited for families seeking in-home care that balances personal connection with practical reliability, particularly when a long-standing, relationship-driven approach matters. Mid-South Senior Care Services tends to excel for clients who want caregivers who feel like an extension of the family and who can form enduring bonds with a loved one after a stroke or other long-term challenges. The strongest cases sit with families that value deliberate caregiver matching, punctuality, and hands-on support that goes beyond basic tasks - where a trusted aide becomes a steady presence, and where 24/7 coverage can be arranged without sacrificing the intimacy of daily care. In Memphis, the agency earns trust when the right match is found and retained.

Those who should consider alternatives are those who require near-zero staffing risk and unwavering oversight. Several reviews flag real concerns about missed shifts, inconsistent back-up staffing, and variable caregiver performance. One family reported a first aide not showing up; another described aides who would only perform duties when prodded and would disengage when the family wasn't supervising. More troubling are accounts of supervision gaps and safety lapses, including instances where dementia patients were left unsupervised outside or where communication about back-up plans proved unreliable. For families dealing with high-acuity needs, severe dementia, or where impeccable consistency is non-negotiable, exploring other agencies with broader staffing pools and stricter back-up protocols is prudent.

The most persuasive pro in favor of this agency is the deep reservoir of compassionate, capable aides when the right person is matched. Reviewers repeatedly highlight caregivers who arrive on time, are pleasant, and build trust - some even becoming integral parts of the family routine for years. Night shifts and 24-hour coverage are cited as strengths, helping families sleep easier and keeping Mom or Dad safely monitored during quieter hours. The company's ability to find a caregiver who "fits" a patient's temperament and routines is repeatedly praised, with several families noting that the caregiver individualized care and attention made a real difference in daily life. Pricing is described as reasonable, which matters for families balancing long-term care costs with quality of life.

Nonetheless, the downsides matter and cannot be dismissed. The most destabilizing factor is staffing variability - the difference between a caregiver who clicks with a patient and one who requires constant supervision to stay productive. Communication gaps with supervisors and back-up scheduling issues compound the problem, leaving families to bridge the gaps at times. The safety and reliability concerns, while not universal, create a meaningful risk that can undermine confidence if not actively managed. When these gaps appear, families often step in to coordinate care themselves, which undermines the agency's core value proposition and adds to caregiver and family fatigue.

From a decision-making standpoint, prospective clients should demand clarity on caregiver consistency, back-up staffing, and supervisor responsiveness before committing. Insist on a concrete plan for back-up coverage during vacations or illness, and request a written caregiver-match process that ties patient needs to specific staff profiles. Require regular, proactive communication from a dedicated supervisor, and ask for references from families with similar care requirements (e.g., dementia, post-stroke, or mobility limitations) to gauge the likelihood of stable, long-term placements. Inquire about contingency strategies for high-risk situations and how the agency handles complaints or staffing gaps when they arise.

The bottom-line verdict is pragmatic: this agency delivers trustworthy, person-centered in-home care when the right caregiver is matched and supervision is active. It is a strong option for families able to invest in careful onboarding, ongoing oversight, and a contingency plan that covers back-up staffing. The real value shows up in consistent, compassionate aides who forge genuine relationships and help maintain a loved one's independence at home. The caveat is the uneven staffing reliability and communication fragility that some families encounter; for those who cannot tolerate even occasional lapses, it is wise to compare other providers with deeper back-up pools, stricter scheduling guarantees, and more uniform oversight.

This part of Memphis, Tennessee offers a convenient and vibrant community with a variety of amenities within close proximity. The area features several hospitals such as Methodist Healthcare Employee Assistance Program and Saint Francis Hospital, ensuring access to quality healthcare services. Additionally, there are numerous physicians, pharmacies, and cafes nearby for easy access to medical care, prescriptions, and dining options. For leisure activities, residents can enjoy parks like Audubon Park and Shelby Farms Park for outdoor recreation. Places of worship such as White Station Church of Christ and Emmanuel United Methodist Church provide spiritual support for those seeking religious engagement. Overall, this neighborhood offers a well-rounded living environment with essential services readily available for seniors looking to settle in the area.

Hospitals

• Methodist Healthcare Employee Assistance Program (0 miles)
• Saint Francis Hospital (2 miles)
• Lebonheur Outpatient Center-East (2.3 miles)
• Methodist Surgery Center (5.1 miles)

Physicians

• JNT Natural Medicine (0.1 miles)
• Tristate Neurology (0.3 miles)
• Laurelwood Pediatrics (0.3 miles)
• The Endocrine Clinic PC (1.4 miles)
• Passons Eye Center (1.7 miles)
• Mid-South Retina Associates (1.9 miles)
• Tabor Orthopedics (2.1 miles)

Restaurants

• Brookhaven Pub & Grill (0.2 miles)
• Gibson's Donuts (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Memphis Sports Pub (0.5 miles)
• Perkins Restaurant and Bakery (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.7 miles)
• Salsa Mexican Restaurant (2.1 miles)

Pharmacies

• People's Custom Rx (0.2 miles)
• Walgreens (0.3 miles)
• Walgreens (0.8 miles)
• Walgreens (1.7 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (3.3 miles)
• Otherlands Coffee Bar & Exotic Gifts (5.6 miles)

Places of Worship

• White Station Church of Christ (0.9 miles)
• Holy Trinity Community (3 miles)
• Emmanuel United Methodist Church (3.4 miles)
• Lindenwood Christian Church (5.2 miles)

Parks

• Sea Isle Neighborhood (1.2 miles)
• Audubon Park (1.7 miles)
• Shelby Farms Park (3.8 miles)
• Chickasaw Garden Park (4.2 miles)

Transportation

• Memphis Air Traffic Control Center (4.7 miles)
• FedEx AOC (5.1 miles)