Home Care

Pros

• Mid-South Senior Care is consistently praised for professional and compassionate in-home care.
• The company matches caregivers to each patient's needs, earning trusted, long-term relationships.
• The CNA Ms. Adams has gone above and beyond, forming a loving bond with the patient.
• Ms. K's kindness shines through during phone conversations.
• Families report reliable, on-time, friendly caregivers who perform duties with dedication.
• The service is described as reasonably priced with excellent care.
• Caregivers like Eunice are regarded as part of the family due to their caring approach.
• The organization earns lasting trust, caring for multiple relatives over the years.
• They provide comprehensive support, including night shifts, while keeping the home secure and tidy.
• Overall, Mid-South Senior Care is highly recommended for in-home or respite care.

Cons

• Mid-South Senior Care is described as horrible and uncaring toward patients, with frequent issues and staffing shortages leading to unsupervised care.
• The company reportedly did not have the first caregiver show up, and the second caregiver was more focused on her phone than performing duties.
• A reviewer claimed that caregivers approved to do duties by a supervisor did none of them unless prompted by a family member.
• The company is described as a poor choice for a loved one, with some stating that the state should close them down.
• An aide is described as unprofessional and lazy, refusing to assist with shopping and deferring to family members to do tasks.
• There were reports of inconsistent staffing, with back-up workers frequently not arriving and families needing to hire last-minute aides.

Review

Mid-South Senior Care has earned a largely glowing reputation from many families who rely on in-home and respite care to support loved ones through challenging health journeys. Across numerous first-person accounts, the company is praised for the professionalism of its receptionist and in-office staff, whose courtesy and efficiency set a positive tone before any care begins. Several clients emphasize that the initial contact and ongoing communication with the office feel respectful, organized, and trustworthy, which matters deeply when families are coordinating complex care needs.

A standout theme in the favorable feedback is the exceptional quality of caregiving. One devoted sister describes how a particular CNA, Ms. Adams, not only provided daily physical care after a stroke but also fostered a compassionate, almost familial relationship with the patient. This care has, in the reviewer's words, "gone over and beyond" expectations, giving the family peace of mind and a sense that their loved one is in steady, loving hands. The impact of one caregiver can be transformative for everyone involved, turning caregiving into something that feels less like a service and more like ongoing support from a trusted member of the family. Another note of high praise goes to Ms. K, whose kindness comes through clearly in phone conversations, suggesting that courteous, thoughtful communication is not just a facet of the service but a defining characteristic that clients remember.

Long-term relationships with Mid-South Senior Care appear to be a recurring highlight for many families. Several reviewers mention years of continuity, with one family noting nine years of engagement and the ongoing positive experience across generations - grandparents and parents alike benefited from the agency's care. This depth of time with a caregiver network provides a sense of stability and reliability that is treasured by families facing ongoing health challenges. For many, the company's ability to match the right caregiver to the patient's personality and needs stands out as a key strength, with specific references to caregivers who feel like part of the family and a system that prioritizes consistency and compatibility.

Beyond the personal anecdotes, there are consistent affirmations about the practical reliability of Mid-South Senior Care. Clients describe caregivers who arrive on time and carry themselves with professionalism; families appreciate the agency's ability to cover night shifts and maintain a secure, tidy home environment while attentively tending to the patient's needs. The deliberate matching process - finding a caregiver who can relate to a patient's life experience and preferences - also receives praise, reinforcing the sense that the agency takes patient comfort and dignity seriously.

Not every account mirrors the glow of the majority. A subset of reviews presents serious concerns about care quality and oversight. One family recounts an initial caregiver who did not show up, followed by another who was agreeable in her presence but resisted fulfilling many tasks unless guided by a family member. In that account, even a supervisor's approval of a duties list did not translate into consistent action. Such experiences underscore vulnerabilities that can arise in home care: expectations around duties, supervision, and backup plans rely on robust staffing and reliable communication, and when those systems falter, families are left to fill the gaps themselves.

Other troubling narratives describe unprofessional behavior and dangerous circumstances. A reviewer recounts a caregiver whose actions and attitude led the family to escalate concerns to a supervisor, culminating in severe tensions. In one particularly alarming instance, a caregiver allegedly threatened to bring a relative who would commit violence, prompting families to seek urgent intervention and to consider removing their loved one from the agency. There are also accounts of patients with dementia being left unsupervised outside the home and caregivers engaging with personal devices during shifts, raising questions about safety and attentiveness. In these cases, families describe filing formal complaints and expressing a strong wish to distance themselves from the agency, signaling a clear demand for accountability and change.

The spectrum of experiences with Mid-South Senior Care points to a complex reality: the company can deliver life-changing, deeply valued support for some families, while other clients encounter significant safety, reliability, and communication challenges. The consistently positive recollections center on compassionate caregivers like Ms. Adams, dependable and empathetic staff, and a careful matching process that nurtures trust over time. The negative accounts, however, highlight the critical gaps that can occur - missed visits, caregivers who struggle to perform essential tasks, disruptive or unsafe behavior, and insufficient supervisory response.

If you are considering Mid-South Senior Care for in-home or respite services, the message from these reviews is nuanced. For many families, the agency has proven to be a lifeline - providing skilled, compassionate care that supports patients and gives families precious peace of mind. For others, the experience has included missed visits, inconsistent care, and safety concerns that necessitated formal complaints and a search for alternatives. The common thread is the importance of clear communication, reliable staffing, and strong supervision. Prospective clients may want to ask about backup plans for staffing gaps, how caregivers are matched to patient needs, and what concrete steps the agency takes to address concerns quickly and effectively.

In sum, Mid-South Senior Care presents a compelling case study of how in-home care can transform a family's daily life when the right caregiver is matched with the right patient, while also illustrating the real risks that can emerge when staffing and communication falter. For those evaluating care options, the shared experiences suggest that a careful, proactive approach - clarifying expectations, securing robust back-up coverage, and maintaining open lines of communication with both the office and the caregivers - can help maximize the likelihood of a positive, respectful, and safe caregiving arrangement.

This part of Memphis, Tennessee offers a convenient and vibrant community with a variety of amenities within close proximity. The area features several hospitals such as Methodist Healthcare Employee Assistance Program and Saint Francis Hospital, ensuring access to quality healthcare services. Additionally, there are numerous physicians, pharmacies, and cafes nearby for easy access to medical care, prescriptions, and dining options. For leisure activities, residents can enjoy parks like Audubon Park and Shelby Farms Park for outdoor recreation. Places of worship such as White Station Church of Christ and Emmanuel United Methodist Church provide spiritual support for those seeking religious engagement. Overall, this neighborhood offers a well-rounded living environment with essential services readily available for seniors looking to settle in the area.

Hospitals

• Methodist Healthcare Employee Assistance Program (0 miles)
• Saint Francis Hospital (2 miles)
• Lebonheur Outpatient Center-East (2.3 miles)
• Methodist Surgery Center (5.1 miles)

Physicians

• JNT Natural Medicine (0.1 miles)
• Tristate Neurology (0.3 miles)
• Laurelwood Pediatrics (0.3 miles)
• The Endocrine Clinic PC (1.4 miles)
• Passons Eye Center (1.7 miles)
• Mid-South Retina Associates (1.9 miles)
• Tabor Orthopedics (2.1 miles)

Restaurants

• Brookhaven Pub & Grill (0.2 miles)
• Gibson's Donuts (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Memphis Sports Pub (0.5 miles)
• Perkins Restaurant and Bakery (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.7 miles)
• Salsa Mexican Restaurant (2.1 miles)

Pharmacies

• People's Custom Rx (0.2 miles)
• Walgreens (0.3 miles)
• Walgreens (0.8 miles)
• Walgreens (1.7 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (3.3 miles)
• Otherlands Coffee Bar & Exotic Gifts (5.6 miles)

Places of Worship

• White Station Church of Christ (0.9 miles)
• Holy Trinity Community (3 miles)
• Emmanuel United Methodist Church (3.4 miles)
• Lindenwood Christian Church (5.2 miles)

Parks

• Sea Isle Neighborhood (1.2 miles)
• Audubon Park (1.7 miles)
• Shelby Farms Park (3.8 miles)
• Chickasaw Garden Park (4.2 miles)

Transportation

• Memphis Air Traffic Control Center (4.7 miles)
• FedEx AOC (5.1 miles)