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4.3 from 30 reviews
5 stars
23
4 stars
2
3 stars
0
2 stars
0
1 stars
5
Overall Review of Hearthside Senior Living Of Bartlett
differentiator5 reviews mention this
24/7 care and supervision
Residents describe around-the-clock monitoring and medication support.
Some families say staff check on residents frequently and make sure they feel safe and supported. One review specifically mentions 24/7 nursing and regular doctor visits. Others raise concerns about medication accuracy and weekend/night staffing, including reports of missed or incorrect medication.
common21 reviews mention this
Staff responsiveness stands out
Staff kindness and responsiveness show up repeatedly in reviews.
Many residents and families describe the team as caring, attentive, and easy to communicate with during day-to-day life and during transitions. Several reviews highlight frequent attention to safety, hygiene, and helping residents stay comfortable. Even the critical reviews focus on staffing consistency, medication handling, and whether care matches what families expect.
common7 reviews mention this
Activities keep people engaged
Residents consistently mention activities and social time.
Reviews frequently note that there are plenty of activities to choose from, including community events and group experiences. Families also describe residents forming friendships and enjoying meals together, supported by scheduled programming. One review mentions dementia support in combination with organized activities and day-to-day assistance.
caveat5 reviews mention this
Food gets mixed feedback
Food quality is a mixed point in resident reviews.
A few reviews say the meals are good or that residents enjoy sharing meals and dining with friends. At the same time, some families complain about food consistency and portion outcomes, including negative comments about noodles/rice and that residents did not do well with the diet. One review also notes that food complaints may be tied to restrictive diets.
caveat2 reviews mention this
Medication, staffing, and billing issues
Some reviewers report problems with medication handling and billing.
Two critical reviews describe serious concerns related to medication dispensing, including claims that residents were not given medications even after charges. One also calls out billing problems and mentions needing additional help at extra cost. Another review additionally mentions short staffing at certain times and reports that care did not match the facility’s appearance.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Hearthside Senior Living Of Bartlett on seniors.fyi includes 15 photos including images showing interior, decor, dining, living room, television, bedroom, building, salon, and more.
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