Prestige Care Home

Pros

• The staff at Prestige Care Home are professional and friendly, ensuring residents feel comfortable and valued.
• The facility maintains a clean environment, which contributes to the overall well-being of the residents.
• Residents receive proper nutrition, making sure they are well-fed and content during their stay.
• The owner/manager provides a detailed contract that outlines the level of care available for various patient needs.
• The presence of ample aides ensures that residents receive attentive supervision and assistance when needed.

Cons

• The facility was unprofessional and underhanded in accepting a client who required comprehensive care, only to later refuse their return from the hospital.
• The owner/manager failed to adequately assess the client's needs before agreeing to provide care.
• Prestige Care Home's environment was described as dark and dreary, lacking a welcoming atmosphere.
• The cleanliness of the kitchen and bathrooms was reportedly subpar, raising concerns about hygiene.
• The shared bathroom situation was deemed unsatisfactory for residents.
• It was questionable that a handicap-accessible room contained carpet, which is not typically advisable for safety and hygiene reasons.
• Despite the lower pricing, the overall experience led to dissatisfaction with the level of care provided, ultimately prompting a report to the state licensing agency.

Review

A Cautionary Tale Regarding Prestige Care Home: A Comprehensive Review

Finding the right care home for a loved one, especially an aunt with previous health complications, is often a daunting task. The search can be fraught with challenges and anxieties, particularly when navigating numerous facilities that may not meet the necessary standards of care. In this case, after moving my aunt through several locations due to her frequent falls, we finally settled on Prestige Care Home. Initially, it seemed like a solid choice; my aunt appeared to be well taken care of in terms of safety and comfort. The staff provided plenty of assistance, ensuring she was well-fed and happy in an environment that smelled clean and professional.

However, our experience took a significant turn that shed light on deeper issues within the management of Prestige Care Home. The owner or manager presented a detailed contract which indicated the facility's ability to cater to patients with Alzheimer’s and dementia up to the point of being comatose. We were assured they could accommodate patients who needed assistance with daily activities such as dressing and bathing while allowing them some level of independence in feeding themselves and managing medication oversight. Nonetheless, it later became clear that these assurances did not reflect the facility's actual capacity for providing comprehensive support.

Complications arose when my aunt required additional medical attention and was transported to a hospital by Prestige staff. To our shock, we received communication shortly after her admission indicating that Prestigious could no longer provide care for her because they classified her condition as “total care.” This abrupt termination highlighted serious deficiencies in their operational practices—accepting a patient who required ongoing assistance but failing to communicate clearly about their capabilities once the situation escalated was both unprofessional and troubling.

Despite initially paying $2,200 for her first month at Prestige Care Home, this entire fiasco left us feeling not only betrayed but concerned about what would happen to other vulnerable residents in similar situations. Although we were refunded for the unused portion of the month’s contract after reporting our grievances to the state licensing agency—it simply wasn’t enough. Having reported this incident underscored our commitment to ensuring better standards for elder care facilities within our community.

Moreover, as we navigated these challenges at Prestige Care Home further concerns emerged regarding overall hygiene and aesthetics within the living environment itself. Though pricing was reportedly competitive compared to similar facilities in the area, aspects such as dark interior spaces made for an uninviting atmosphere. Shared bathrooms were another source of dissatisfaction; cleanliness left much to be desired upon inspection as kitchen areas also exhibited neglect in maintenance.

In reviewing my experiences at Prestige Care Home comprehensively—the conclusion becomes starkly apparent: I cannot recommend placing a loved one in this facility based on how we were treated during our most vulnerable moments as caregivers seeking assistance for those with complex needs. My hope is that by sharing this account others might heed caution when evaluating options for elder care services and prioritize places where transparency regarding capability aligns genuinely with compassionate support structures tailored specifically towards each resident's unique requirements.

This part of Memphis, Tennessee, offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With multiple restaurants like McDonald's, Chick-Fil-A, and Pop's Comfort Kitchen within a few miles, there are plenty of dining options to choose from. Nearby parks such as Freeman Park and Shelby Farms Park provide opportunities for outdoor recreation and social activities. Pharmacies like Pfizer and Walgreens offer easy access to medications and healthcare services, while physicians' offices like Onyx Medical and Internal Medicine Associates of Memphis provide quality healthcare close by. Additionally, there are hospitals like Lebonheur Outpatient Center-East and Saint Francis Hospital in the vicinity for medical emergencies. Places of worship such as Advent Presbyterian Church and White Station Church of Christ cater to spiritual needs, while cafes like Starbucks offer cozy spaces for socializing with friends or enjoying a cup of coffee. Overall, this part of Memphis offers a well-rounded community with various resources tailored to senior living needs.

Restaurants

• McDonald's (1.1 miles)
• El Idolo (1.4 miles)
• McDonald's (1.9 miles)
• McDonald's (2.3 miles)
• Chick-Fil-A (2.7 miles)
• Chick-Fil-A (2.8 miles)
• Pop's Comfort Kitchen (2.8 miles)

Parks

• Freeman Park (1.1 miles)
• Shelby Farms Park (3.9 miles)
• Audubon Park (5.3 miles)
• Sea Isle Neighborhood (5.6 miles)

Pharmacies

• Pfizer (1.2 miles)
• Methodist Alliance Infusion Services (1.5 miles)
• Bartlett Prescription Shop (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Onyx Medical (1.4 miles)
• Newstart Family Care (2.5 miles)
• Flinn Jr, George S, Md - Diagnostic Ultrasound Conslnts (3.7 miles)
• Internal Medicine Associates of Memphis (3.8 miles)
• Medical Associates Of Memphis (3.8 miles)
• Norwood Family Eye Care (3.9 miles)
• Adams Patterson Gynecology & Obstetrics (3.9 miles)

Hospitals

• Lebonheur Outpatient Center-East (3.4 miles)
• Methodist Healthcare North (3.8 miles)
• BioLife Plasma Services (4.6 miles)
• Methodist Healthcare Employee Assistance Program (4.8 miles)
• Saint Francis Hospital (5.9 miles)

Places of Worship

• Advent Presbyterian Church (4.7 miles)
• White Station Church of Christ (5.7 miles)

Cafes

• Starbucks (4.8 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)

Theaters

• Malco Stage Cinema Grill (4.8 miles)