American House Bartlett

Pros

• Residents and their families appreciate the friendly and attentive staff at American House Bartlett, who form special bonds with the residents.
• The facility is described as clean, modern, and well-maintained, contributing to a pleasant living environment.
• Many residents enjoy a variety of activities, which help them engage and socialize within the community.
• Families feel that the location is convenient and safe, making it easier for them to visit their loved ones.
• Residents have expressed satisfaction with their rooms being spacious and accommodating.
• Several reviews highlight positive experiences with the food and dining options available in the community.
• The overall experience at American House Bartlett has been described as wonderful by numerous families seeking care for their loved ones.

Cons

• The residents have not received the promised snacks in the contract.
• There is no nurse available during the night shift, forcing residents to take medication during dinner and leading to missed doses.
• Night shift employees do not check on residents every two hours and fail to change wet beds or assist fallen residents.
• The front desk receptionist is uncommunicative, and the door alarm issue has led staff to leave it unlocked rather than repairing it.
• The carpet in the facility is dirty, and personal cups used for meals are not washed by staff before refilling.
• Residents do not receive regular showers, rooms are infrequently cleaned, and trash often overflows before being removed.
• Maintenance response times for repairs need improvement, indicating a lack of promptness in addressing resident needs.
• Food complaints include excessive saltiness and cold meals being served regularly.
• Some families feel that the facility is overpriced given its shortcomings in meal quality and cleanliness.
• While there are positive notes about staff efficiency, some reviews highlight a lack of sufficient staffing overall for adequate care delivery.

Review

American House Bartlett has garnered a mixed bag of reviews, revealing significant variations in resident and family experiences. While some praise the staff’s professionalism, caring nature, and community engagement, others express deep concerns regarding basic care standards and facility conditions. This dichotomy presents a multi-faceted picture of life at American House Bartlett.

Many residents and their families who have had positive experiences highlight the warmth of the staff and sense of community. A number of reviews raved about how American House Bartlett changed the lives of their loved ones, citing an increase in social interaction that was previously absent when living alone at home. One reviewer noted that their mother celebrated her 96th birthday with great enthusiasm fostered by the staff's recognition of such milestones. Another family particularly appreciated themed monthly gatherings where relatives could join for dinner, emphasizing the importance of involvement in a loved one's well-being.

Conversely, there are serious grievances from some families regarding care practices that greatly affect residents’ quality of life. Reports surfaced about inadequate nursing oversight during night shifts—residents took medications during dinner due to a lack of nursing staff available at night. Additionally, essential health checks like vital sign assessments were reportedly neglected, raising concerns about proper medical attention being provided around the clock. Families voiced frustration over situations where incidents went unchecked or caregiving responsibilities were not met.

The feedback on meal quality was also polarized; while some noted satisfactory meals with plenty of options—and even favorable mentions regarding desserts—others criticized the food as lacking variety, flavor, and proper temperature upon serving. Complaints surfaced regarding repeated sandwiches for meals and excessively salty dishes that left residents disappointed with their dining experience.

Cleanliness and maintenance have been another point of contention among reviewers. Some reported dirty carpets and overflowing trash bins before housekeeping attended to them or mentioned delays in repairs being addressed properly. Residents lamented instances where personal hygiene services were lacking; many claimed they did not receive regular showers or adequate cleaning in their rooms—a fundamental expectation for assisted living environments.

Despite these concerns, several reviewers remained optimistic about American House Bartlett's environment overall. A few individuals praised its attractive facilities featuring spacious rooms compared to other local communities they toured—highlighting accessibility features that benefit senior residents as well as engaging communal spaces promoting social interactions like arts and crafts sessions held regularly. The ease established through compassionate front desk interactions further reinforced the positive sentiments expressed toward management’s responsiveness to inquiries.

In summary, American House Bartlett appears to offer an engaging community atmosphere filled with supportive staff who foster friendships; however, it grapples with substantial challenges surrounding essential resident care practices and cleanliness protocols that require urgent attention if it aims to maintain its reputation as a commendable assisted living option for seniors. Balancing these two starkly contrasting views will be crucial for prospective families considering this facility for themselves or their elderly loved ones moving forward.

The area of Bartlett, Tennessee, in question is a convenient and well-equipped location for senior living. With a variety of dining options such as Pop's Comfort Kitchen, Chick-Fil-A, and Freddy's Frozen Custard & Steakburgers within close proximity, residents have easy access to delicious meals. Nearby pharmacies like CVS Pharmacy and Walgreens provide easy access to medications and healthcare supplies. Additionally, there are several reputable physicians' offices in the area, including Norwood Family Eye Care and Pediatrics East. For recreation and leisure, seniors can visit theaters like Malco Stage Cinema Grill or enjoy outdoor activities at Freeman Park or Davies Plantation Park. Furthermore, with hospitals like Methodist Healthcare North and Lebonheur Outpatient Center-East nearby, residents can feel confident in the availability of medical care when needed. Overall, this part of Bartlett offers a comfortable and convenient environment for senior living.

Restaurants

• Pop's Comfort Kitchen (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Freddy's Frozen Custard & Steakburgers (0.7 miles)
• El Mezcal (1.4 miles)
• McDonald's (1.6 miles)
• El Idolo (2.1 miles)
• Arby's (2.5 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (1.7 miles)
• Bartlett Prescription Shop (2.2 miles)
• Methodist Alliance Infusion Services (2.8 miles)
• Pfizer (3 miles)
• Walgreens (3.3 miles)

Physicians

• Norwood Family Eye Care (1.4 miles)
• Newstart Family Care (1.5 miles)
• East Memphis Orthopedic Group (2.1 miles)
• Pediatrics East (2.4 miles)
• Woodbury Michael J MD (2.7 miles)
• Onyx Medical (3.1 miles)
• Flinn Jr, George S, Md - Diagnostic Ultrasound Conslnts (3.1 miles)

Theaters

• Malco Stage Cinema Grill (2.3 miles)

Parks

• Freeman Park (2.4 miles)
• Davies Plantation Park (4.3 miles)
• Shelby Farms Park (5.4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Starbucks (5.7 miles)

Hospitals

• BioLife Plasma Services (3.2 miles)
• Methodist Healthcare North (3.4 miles)
• Lebonheur Outpatient Center-East (5.9 miles)
• Methodist Surgery Center (7.4 miles)
• Methodist Healthcare Employee Assistance Program (7.8 miles)

Places of Worship

• Advent Presbyterian Church (3.7 miles)
• Hope Presbyterian Church (6.7 miles)