7480 Summer Avenue, Bartlett, TN 38133
For more information about senior living options: (844) 490-3973
It is a nice place that families trust to care for their loved ones, with clean, friendly surroundings and lots of options. The facility has great residents, staff, and a positive tone of activities. The atmosphere is welcoming, with smiling faces and residents who seem happy in their interactions with one another and with staff. Hearthside Senior Living Bartlett is an amazing place, with friendly and caring staff. The residents are amazing and the employees are wonderful. The environment is friendly and welcoming, with plenty of activities and services. The leadership is top notch, with friendly, professional, caring, and responsive staff. There is 24/7 nursing, frequent doctor visits, and clean, organized facilities. The staff are patient with residents, including those with dementia, and go out of their way to help. The community is beautiful and inviting, with kind and loving staff and exemplary care.
The facility left elderly residents without air conditioning for weeks in 100-degree heat. It charged extra for nurse-dispensed medications but did not dispense them. Its billing was a mess. The care did not match the facility's aesthetics, and night or weekend staffing was often so short-handed that one aide sometimes covered the entire building. Residents were given wrong medications or no medications, and pendant devices did not work, leading to a fall. The facility was described as a money maker and not worth the cost.Hearthside of Bartlett is best suited for families seeking a warm, social, community-forward living environment where daily life is rich with activities, spiritual programming, and meaningful interaction. The atmosphere feels inviting, residents appear engaged, and staff are described as friendly and caring. For seniors who prize companionship, predictable daily routines, accessible transportation, and a house-like feel, this community delivers reliability in mood and culture that helps reduce isolation. It's not a luxury-spot or a flawless clinical operation, however; families should recognize that high-energy social life does not automatically translate into perfect medical precision or billing transparency.
On the upside, the strongest selling points are real and recurrent: residents, staff, and daily activities form a cohesive, positive tone that many families notice and value. Several reviews highlight 24/7 nursing presence, regular doctor visits, comprehensive housekeeping and trash removal, meal service, group and individual activities, and bus trips. The leadership - especially the executive director noted by families - comes through as professional, friendly, and responsive. The combination of care, companionship, and structured programming often translates into a sense of safety and belonging that makes it easy to picture a happy, engaged life there for residents who thrive on social stimulation.
Yet significant cons temper those strengths and must be weighed carefully. Complaints center on medication handling and billing, including allegations that meds are dispensed inconsistently or not at all, and that the billing process can be messy or opaque. Several reviewers describe staffing gaps, particularly at night and on weekends, with enough aides for the entire building appearing intermittent. Food quality and weight loss concerns surface in some accounts, alongside concerns about equipment like pendants (safety devices) not functioning, which can produce real risk. These issues feed a pattern of frustration for families who expect reliable clinical execution as a baseline, not an added value.
These pros and cons interact in predictable but consequential ways. For families who value social engagement and ongoing medical oversight, the presence of 24/7 nursing and regular physician visits can offset some operational rough edges, providing reassurance that attention to health is available when needed. The welcoming environment and active calendar can also buffer the impact of occasional lapses in service, especially for residents who thrive on routine, companionship, and spiritual programming. However, when medication accuracy, consistent nursing coverage, and transparent billing become the dominant concerns, the positive atmosphere loses some of its allure. The mismatch between aesthetics, warmth, and on-the-ground care becomes a decisive factor for many families.
Alternatives should be considered for residents with higher medical needs or those who will not tolerate recurrent care gaps. If dependable medication administration and uninterrupted nursing support are non-negotiable, Hearthside may fall short despite its charms. Billing transparency and predictable costs are equally critical; when these areas feel uncertain, families rightly pause to explore other options. Several families facing these exact trade-offs have pursued different communities in the area, including options that emphasize tighter nursing ratios, more consistent medication practices, and stronger kitchen programs. In short, Hearthside remains appealing for social seniors, but not for those who require flawless clinical reliability and pricing clarity.
The bottom-line recommendation is practical and clear. Hearthside of Bartlett works best for families prioritizing a lively, compassionate, and engaged residence where residents are known by name, activities are plentiful, and leadership is responsive. It is less well-suited for those with complex medication regimes, strict dietary or nutritional needs, or a need for constant, predictable nursing attention without occasional gaps. Pros offset some concerns when the goal is enrichment through community life, but the cons - medication handling inconsistencies, staffing shortages at off-peak times, food quality questions, and billing headaches - are powerful enough to push families toward alternatives if those issues threaten the safety and predictability of daily care.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Memphis International (15 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Hearthside of Bartlett in Bartlett, TN is an assisted living community that specializes in memory care. Our dedicated staff ensures that residents with memory impairments receive the care and support they need in a safe and compassionate environment.
At Hearthside of Bartlett, we understand the importance of maintaining spiritual well-being. We offer devotional services off-site for residents to engage in meaningful religious activities.
Our indoor common areas provide a comfortable setting for residents to socialize and participate in various activities. These spaces are designed to promote interaction and create a sense of community among our residents.
In addition to our comprehensive care services, we also provide specialized diabetic care for those who require it. Our trained staff members are equipped to handle the unique needs of individuals with diabetes, ensuring their health and wellbeing is closely monitored.
We believe in providing a holistic experience for our residents, which includes access to nearby amenities. Hearthside of Bartlett is conveniently located near three cafes, two parks, 15 pharmacies, 10 physicians' offices, 29 restaurants, one place of worship, one theater, and one hospital. This ensures that residents have easy access to essential services while maintaining an active and engaging lifestyle.
If you or your loved one requires memory care in a supportive community setting, look no further than Hearthside of Bartlett. Our compassionate staff and range of amenities create a warm and welcoming environment for those with memory impairments.
Hearthside of Bartlett is located at 7480 Summer Avenue, Bartlett, TN 38133 in Shelby County, Tennessee
Yes, Hearthside of Bartlett provides memory care services for residents with mild or advanced stages of dementia or Alzheimer's disease.
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