Gentle Touch Personal Care Agency

Pros

• The staff at A Gentle Touch Homecare Agency are highly trained and professional.
• They handle every situation with expertise and grace.
• They ensure all clients receive the best care possible.
• Their healthcare and caregiving knowledge is evident in how they manage daily tasks and medical needs.

Cons

• The agency is completely unorganized.
• The staff are unprofessional and arrive at homes smelling like weed.
• The company is described as the worst ever - unorganized, last-minute, and uncaring.

Review

Mixed reviews about A Gentle Touch Homecare Agency paint a picture of a service that can be exceptional in some cases and frustrating in others. On one hand, clients consistently acknowledge a high level of skill and professionalism from the staff, while on the other, they report chaos in operations and troubling behavioral issues. The duality suggests a company that may deliver excellent care under the right circumstances, yet struggles with consistency and reliability that can leave families frustrated and wary.

One reviewer highlights a markedly positive experience, praising the staff as highly trained and professional. They describe the team as capable of handling every situation with expertise and grace, and say that clients receive the best care possible. The reviewer emphasizes the staff's healthcare and caregiving knowledge, noting how this expertise shows up in both routine daily tasks and the management of medical needs. This account presents a view of a care team that can be deeply competent, confident, and attentive to detail.

Similarly, the same reviewer points to clear strengths in how daily responsibilities are handled. The impression conveyed is that caregivers not only perform tasks but do so with a level of deliberate competence that reassures families about medical and personal needs being properly addressed. In this view, the agency stands out for its ability to support clients through everyday care routines and more complex health-related requirements, with a calm professionalism that inspires trust.

By contrast, another set of reviews describes a starkly different experience. One reviewer characterizes the organization as completely unorganized, with unprofessional staff who come to clients' homes smelling of marijuana. This account conveys a sense of inconsistency and, more troubling, a concern for safety and boundaries that can shake a family's confidence in the agency. The language is blunt and emotionally charged, underscoring how off-putting experiences can be when expectations for professionalism and discretion aren't met.

Another harsh assessment repeats and compounds these concerns, labeling the company as the "Worst Company EVER," with emphatic punctuation. The reviewer accuses the agency of being unorganized, reactive rather than proactive, scheduling last-minute visits, and exhibiting a general lack of care. This comment emphasizes a perception that the agency fails to provide reliable, timely, and respectful service, which is particularly alarming for families relying on consistent support for themselves or loved ones.

Taken together, these reviews illustrate a tension between high-capability care and inconsistent organizational performance. It appears that skilled, knowledgeable caregivers can deliver quality assistance when assignments are well-matched, properly scheduled, and properly supervised. However, heavy complaints about last-minute arrangements, perceived disregard for client needs, and reports of unprofessional conduct suggest gaps in management, scheduling systems, or quality control that erode trust for many prospective clients.

For families considering service from A Gentle Touch, the contrasting feedback points to the importance of asking targeted questions before committing. Prospective clients should seek clarity on scheduling policies, backup coverage, and how staff assignments are determined. It is wise to request references or testimonials, confirm caregiver qualifications and ongoing training standards, and establish a plan for communication that includes regular updates and a clear point of contact. Understanding how the agency handles emergencies and last-minute changes can also help set realistic expectations.

Additionally, it's prudent to discuss boundaries and expectations around professionalism, including guidelines about personal odor or attire when caregivers arrive. Families should consider arranging a trial period or initial observation to gauge compatibility, communication styles, and the caregiver's approach to both routine tasks and medical needs. A transparent conversation about supervision, performance feedback, and escalation procedures can make a meaningful difference in aligning services with a family's specific requirements.

In the end, the reviews reflect a service with real strengths and equally real risks. The agency may offer proficient, empathetic care from some caregivers while also presenting challenging, disorganized, or uncomfortable experiences in other situations. The key takeaway for potential clients is to prioritize due diligence, insist on concrete policies, and maintain open, ongoing communication with the agency. By doing so, families can better position themselves to receive the high-quality care that the positive reviews celebrate while mitigating the frustrations that the negative reviews warn about.

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Good Shepherd Health Pharmacy (3.2 miles)
• Walgreens (3.4 miles)
• Walgreens (3.9 miles)

Restaurants

• Olive Garden (1.5 miles)
• Sonic Drive-In (1.5 miles)
• Wendy's (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Forest Hill Grill (3.7 miles)
• La Hacienda (3.8 miles)
• Rock'n Dough Pizza + Brew (4.3 miles)

Cafes

• Java Cafe (3.7 miles)
• Starbucks (4.6 miles)
• Starbucks (5 miles)
• Carrington Oaks Coffeehouse (6.1 miles)
• Cheffie's Cafe (6.2 miles)
• Starbucks (6.8 miles)

Physicians

• Rheumatology Specialty Clinc (3.8 miles)
• Advanced Dermatology & Skin Cancer Associates (3.8 miles)
• Gastro One (3.8 miles)
• Hurley Mary Margaret MD PC (4.2 miles)
• McCulley Allergy, Sinus & Asthma Center (4.2 miles)
• The Flinn Clinic (4.3 miles)
• McClatchy Medical Center (4.4 miles)

Places of Worship

• Emmanuel United Methodist Church (4.2 miles)
• Grace Evangelical Church (6.1 miles)

Transportation

• BNSF Railyard (4.9 miles)
• BNSF Intermodal Facility (5.3 miles)

Parks

• Cameron Brown Park (5.2 miles)
• Sea Isle Neighborhood (6.2 miles)

Hospitals

• Saint Francis Hospital (5.6 miles)
• Methodist Surgery Center (5.8 miles)

Theaters

• Malco Towne Cinema (6.8 miles)