First Choice Home Care Services

Pros

• Candi was very professional and helped the reviewer with their mom.
• The place is beautiful and the staff are professional.
• The service is truly five-star personal care with excellent customer service.

Cons

• The reviewer claims the office staff are unprofessional and create messes with clients and CNAs.
• They allege the staff lie and do not know what's going on.
• They criticize the CNAs as trifling and say the company sent a poor CNA to their mom's house.
• They state that office personnel tell the CNA what the client said about them.
• They urge hiring an entirely new, professional crew who can do their job without causing issues.
• They say they would not refer anyone to this company and consider it unprofessional and not good for loved ones.
• They claim their mom went without a CNA on weekends despite promises that one would be provided.
• One review characterizes the service as mediocre.

Review

There are a range of experiences people have had with this care provider, and the comments together form a picture of both standout care and notable concerns. One of the strongest positive memories comes from a family that signed their mom up with First Choice and especially praises a staff member named Candi. According to their account, Candi was very professional and genuinely helpful in taking care of their mom, making what was described as a nice and professional impression during the onboarding and the ongoing care. For this family, the personal touch and competence shown by Candi stood out as a high point in an otherwise mixed set of interactions.

Beyond that bright spot, however, there is a recurring thread of frustration centered on the office staff. The reviewer who spoke most at length about the negative side of the experience described the office team as unprofessional and said they created ongoing problems with both clients and CNAs. The critique goes further, alleging that the office staff sometimes "lies" or pretends not to know what is happening when clients reach out with concerns. The reviewer specifically mentions an issue with a "trifling CNA" who had been sent to the mom's home and notes that, when the client communicated concerns about that CNA, the office supposedly shared those concerns with the CNA, rather than protecting client privacy or addressing the problem directly. This account paints the office as reactive and, in the reviewer's view, more interested in protecting the CNA than in solving the underlying care issues.

A related and harsher critique calls for a wholesale replacement of the office team. The reviewer expresses strong dissatisfaction with the overall professionalism of the staff and accuses the office of lying and failing to communicate truthfully. The sentiment is that the company's leadership should "hire a whole new crew" of professional people who can do their job without producing the continuous mess that the reviewer attributes to the current staff. The language used signals deep distrust of the office's integrity and coordination, suggesting that ongoing transparency and accountability were lacking in the reviewer's experience.

Weekend coverage emerges as another thorn in the side of this reviewer. They describe weekends without a CNA for their mom, despite repeated assurances that someone would be sent or that the situation was being addressed. The pattern of promises followed by inaction or delay left the family feeling unsupported during a critical time, reinforcing the sense that the organization struggled to maintain consistent, reliable scheduling and communication around care needs.

In contrast to these negative experiences, other voices in the collection offer clearly positive assessments. One reviewer labels their experience as "Mediocre," yet still describes the place as beautiful and the staff as professional, calling it "a blessing." While the rating suggests some reservation, the description emphasizes professionalism and a sense of gratitude for the care that was provided in some circumstances. This sentiment hints that the day-to-day experience can vary, with some moments of good care amid other operational challenges.

Another strong positive voice proclaims, "Truly a Five Star Personal Care Service, with excellent Customer Service." This line underscores that for some clients, the service delivered is not only professional but also exemplary in its customer-facing aspects. The emphasis on five-star care and excellent customer service suggests that when a smooth process is in place, the organization can meet high expectations and deliver outcomes that families value and appreciate.

Taken together, the collection of reviews presents a nuanced picture. There are clear testimonials to professionalism and compassionate care from individuals like Candi, who made a meaningful difference in one family's experience. At the same time, there are persistent concerns about the office's professionalism, transparency, and reliability, particularly in areas such as communication with clients, handling of CNAs, and weekend staffing. For anyone considering First Choice, these accounts underscore the importance of asking targeted questions: how weekend care is scheduled and guaranteed, how concerns about CNAs are addressed and documented, and what steps the office takes to ensure consistent, respectful communication with families. In environments like home care, consistent reliability and transparent oversight can be as crucial as the direct care provided by CNAs, and those evaluating options may find it worthwhile to seek out current feedback on both the care team and the coordinating office.

Located in a vibrant area of Memphis, Tennessee, this neighborhood offers a variety of amenities within close proximity. With an array of dining options like Olive Garden and Sonic Drive-In nearby, residents have easy access to delicious meals. Additionally, there are several pharmacies and medical facilities such as Walgreens and Gastro One for convenient healthcare services. The neighborhood also provides opportunities for leisurely activities with parks like Cameron Brown Park and Shelby Farms Park just a short drive away. For those interested in exploring their faith, places of worship such as Emmanuel United Methodist Church and Hope Presbyterian Church can be found within a few miles. Overall, this area offers a mix of conveniences and recreational options making it a desirable choice for senior living in Memphis.

Restaurants

• Olive Garden (0.2 miles)
• Sonic Drive-In (0.8 miles)
• Chick-Fil-A (1.5 miles)
• Forest Hill Grill (2.5 miles)
• La Hacienda (2.6 miles)
• Rock'n Dough Pizza + Brew (2.8 miles)
• Wendy's (2.9 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Pharmacy Consulting Associates (3.1 miles)
• Walgreens (3.3 miles)

Physicians

• Rheumatology Specialty Clinc (2.4 miles)
• Advanced Dermatology & Skin Cancer Associates (2.4 miles)
• Gastro One (2.5 miles)
• Hurley Mary Margaret MD PC (2.9 miles)
• McCulley Allergy, Sinus & Asthma Center (2.9 miles)
• The Flinn Clinic (2.9 miles)
• Pediatrics East (3.1 miles)

Cafes

• Java Cafe (2.5 miles)
• Starbucks (3.8 miles)
• Carrington Oaks Coffeehouse (5.6 miles)
• Cheffie's Cafe (5.7 miles)
• Starbucks (6.1 miles)

Places of Worship

• Emmanuel United Methodist Church (3.4 miles)
• Grace Evangelical Church (4.6 miles)
• Hope Presbyterian Church (5.8 miles)

Parks

• Cameron Brown Park (3.7 miles)
• Sea Isle Neighborhood (5.6 miles)
• Shelby Farms Park (6.4 miles)

Hospitals

• Methodist Surgery Center (4.3 miles)
• Saint Francis Hospital (4.9 miles)

Transportation

• BNSF Railyard (5.8 miles)
• BNSF Intermodal Facility (6 miles)

Theaters

• Malco Towne Cinema (6.1 miles)