The Crossings at Wescott Plantation in Summerville, SC

Pros

• Harmony Wescott truly sets the standard for compassionate, high-quality care.
• The Harmony Wescott team is amazing and operates with professionalism.
• The staff at Harmony Wescott are highly professional and genuinely caring.
• The staff are incredibly friendly and welcoming, making the community feel warm and comfortable.
• The atmosphere is warm and welcoming.
• The clinical team deserves five stars.
• They are professional, responsive, and truly care about delivering quality service.
• Their dedication and communication make all the difference.
• Great new management team; clean, respectful, and a loving place for family.
• The facility is very clean and staff is professional and friendly.

Cons

• The kitchen staff is horrible. They're rude.
• This is a horrible place.
• The memory care is awful. It's horrific!
• They hire caregivers who don't care and are not doing their jobs!
• The patients are left on their own to fall.
• They lay in their urine and feces and when they are showered, they are sprayed down like dogs!
• They are short staffed and it definitely shows!
• As a former resident, I do not recommend this location or Harmony Senior services as a whole.

Review

The Crossings at Wescott Plantation in Summerville is best suited for families that prize a warm, people-centered care experience and a home-like atmosphere, with staff who are consistently described as caring, responsive, and professional. This community tends to work well for residents who value daily interaction, personalized attention, and robust activity programming, and for families that can actively engage with leadership to stay informed about care plans and progress. The right match occurs when peace of mind comes from knowing front-line staff are dependable and residents feel genuinely treated with dignity and warmth.

Those who may want to consider alternatives are families for whom steady, transparent operations are non-negotiable. If dependable leadership, rigorous oversight of memory care, transparent billing practices, and reliable building systems (such as climate control and housekeeping) are essential, this community may fall short. Several reviews highlight ongoing leadership turnover, inconsistent communication from administration, and financial or billing disputes, which can undermine confidence in the overall care experience. For memory-care placement or for households prioritizing business reliability and predictable service, exploring other options is prudent.

On the plus side, the strongest and most consistent positives center on the front-line experience. Reviewers repeatedly praise the staff as genuinely kind, patient, and attentive, with many noting that caregivers go the extra mile in helping residents feel valued and at home. The facility itself is repeatedly described as clean, well-maintained, and inviting, with dining experiences and meal service that residents and families often regard positively. Families also appreciate the sense of community, the availability of activities, and the perception that the team strives to communicate and involve families in care decisions. In short, daily life and personal interactions at the community can be a meaningful source of comfort and stability when the operation is functioning smoothly.

Yet a core obstacle is the gap between these strengths and the recurring, broad-ranging concerns voiced by many families. Broad complaints about management instability - multiple director changes, inconsistent responsiveness, and friction with billing - directly challenge trust in the facility's long-term reliability. Memory-care experiences are especially mixed: some residents receive attentive care, while others report odor, inadequate incontinence management, and perceived lapses in supervision. Problems with housekeeping, maintenance, and even room upkeep surface in a number of reviews, and several families recount billing errors or disputed charges, sometimes with delayed or evasive responses. Taken together, these factors complicate the decision for families weighing safety, consistency, and financial stewardship.

In practice, the pros can offset the cons only to a point. For families who can leverage proactive engagement with leadership, insist on clear, written care plans, and regularly monitor care quality, the culture of warmth and the high staff devotion can deliver meaningful daily benefits. However, the persistent concerns about memory-care safety, housekeeping reliability, and administrative accountability - especially around billing and communication - make this community riskier for families seeking a stable, predictable experience over the long term. Improvements under new or rotating leadership show promise in some accounts, but potential residents should not assume a flawless trajectory without hands-on verification.

For anyone considering this community, a disciplined due-diligence approach is essential. Visit with memory-care staff and leadership present; request a current, detailed care plan and escalation path for concerns; tour the kitchen, housekeeping, and maintenance routines, and verify HVAC performance in the specific unit of interest. Obtain copies of recent billing statements and refund policies; seek parent or caregiver references who have current, direct experience with billing and care quality. If the answers raise steady confidence on oversight, communication, and repeatable care standards, the community can be a strong fit. If not, alternatives in the Summerville area with proven leadership stability, transparent finances, and consistently high memory-care safety records should be pursued.

This part of Summerville, South Carolina offers a variety of amenities for seniors looking to settle down in a peaceful yet convenient location. With a range of restaurants nearby such as Raising Cane's Chicken Fingers and Senor Tequila Summerville, there are plenty of dining options to choose from. Additionally, access to pharmacies like Walgreens and CVS ensures easy access to medication and health supplies. For medical needs, there are several physicians' offices located close by, including specialists in orthopedics, dermatology, and gastroenterology. In terms of healthcare facilities, the Lowcountry Outpatient Surgery Center and HCA Healthcare are within close proximity for any medical emergencies or planned procedures. Overall, this area provides a comfortable living environment with essential services readily available for seniors looking to enjoy their retirement years in Summerville.

Restaurants

• Raising Cane's Chicken Fingers (0.7 miles)
• Charleston Sports Pub (0.7 miles)
• Senor Tequila Summerville (0.8 miles)
• Chili's Grill & Bar (0.9 miles)
• Sonic Drive-In (1 miles)
• McDonald's (1.5 miles)
• Perkins Restaurant and Bakery (1.7 miles)

Parks

• Wescott Park (1.1 miles)
• Ashley River Park Site (3.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Medicine Man Compounding Pharmacy (3.6 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (5.1 miles)

Physicians

• Carolina Spine (1.5 miles)
• Riddle, Patricia E, MD Oasis Medical Spa (1.5 miles)
• Low Country Orthopaedics (1.5 miles)
• Charleston GI (1.5 miles)
• Palmetto Primary Care Physicians (1.5 miles)
• Summerville Dermatology (1.5 miles)
• Springview Medical Properties (1.5 miles)

Hospitals

• Lowcountry Outpatient Surgery Center (1.5 miles)
• HCA Healthcare (1.7 miles)
• Trident Eye Surgery Center (4.4 miles)

Cafes

• Starbucks (5.1 miles)
• Starbucks (6 miles)

Places of Worship

• St John The Beloved Catholic Church (5.5 miles)