The Crossings at Wescott Plantation

Pros

• The Harmony at Wescott team is amazing and operates with such professionalism.
• The staff are friendly, genuinely caring, and take the time to treat every resident with dignity and respect.
• Dustin, Tameka, and the team do a fantastic job.
• Harmony Wescott truly sets the standard for compassionate, high-quality care.
• The facility is clean, welcoming, and the staff are professional and friendly.
• The clinical team deserves five stars for their dedication.
• The new leadership has brought noticeable improvements and is highly regarded.
• The atmosphere is warm, welcoming, and family-friendly.

Cons

• The kitchen staff is horrible; they're rude and don't care about how food is prepared for residents who can't speak for themselves.
• The memory care unit is horrific; caregivers don't care and residents are left unattended, with soiled conditions and sores from neglect.
• Residents are left in urine or feces, with odors that go unaddressed and concerns about care often ignored.
• There are ongoing staffing issues and poor responsiveness to family inquiries; calls are frequently not returned.
• Belongings and toiletries are lost or mishandled, especially during transitions to other facilities.
• Billing problems include incorrect charges, late fees, and unresponsive billing staff.
• A former resident states Harmony Senior services is not recommended and advises looking elsewhere.

Review

The Harmony at Wescott community is described by many who have interacted with it as a place where the people matter just as much as the care they provide. Across multiple reviews, the staff consistently stands out for professionalism, responsiveness, and a genuine commitment to delivering quality service. In particular, several residents' families point to individual caregivers - Dustin and Tameka repeatedly named - as people who go above and beyond to ensure residents feel valued and understood. This sense of personal care runs through many accounts, creating an overall impression of a supportive and attentive environment.

Many reviewers also note a positive shift under new management. They describe clean, well-kept facilities that feel respectful and welcoming, emphasizing a family-friendly atmosphere that is conducive to both residents and visitors. The tone of these comments suggests a community that is proud of its new leadership and focused on maintaining a space where families can feel at ease while their loved ones are cared for. The emphasis on cleanliness, order, and a respectful approach to daily life contributes to the sense that Harmony at Wescott is attentive to the whole experience of living there.

Visitors who come to see their loved ones at Harmony at Wescott often leave with the impression that the clinical team is performing at a high level. The staff's dedication to compassionate care and to treating residents with dignity and warmth is highlighted repeatedly. When people speak of the team's work, they frequently mention the time staff take to engage with residents, rather than merely performing tasks. This emphasis on personal connection - along with the professional standard seen across the care team - helps create a sense that residents are not just being cared for in a clinical sense, but are living in a community that respects their humanity.

Across the Harmony network, reviewers recognize a broader culture of warmth and welcome. They describe a staff that is not only highly professional but also genuinely kind, consistently willing to go the extra mile to ensure every resident feels seen and heard. The goal of creating a comfortable, home-like environment appears to be a common thread, with conversations and interactions that foster a sense of belonging. For many, the overall atmosphere - friendly, approachable, and supportive - contributes to a feeling that Harmony is more than a facility; it's a community where families feel welcome and residents can settle in with ease.

Specific moments cited by guests reinforce the sense of thoughtful care. Haydee, in particular, is highlighted for her clear explanations about building design and how the facility accommodates different guests and situations. The reviews describe a presentation that helps families understand what to expect from staff and how teams will support their loved ones. This level of communication is framed as part of a broader culture of openness, where staff are willing to explain processes and address concerns in a straightforward and reassuring way.

For many families, Harmony at Wescott becomes a source of gratitude during challenging times. One family member shares how the staff's kindness, support, helpfulness, and consistent communication have made a difficult situation more manageable as their father moved into the community. They appreciate the variety of activities offered both inside the facility and through community involvement, noting that such engagement helps residents form connections and maintain a sense of purpose. The new leadership is seen as contributing to these improvements, and the reviewer emphasizes the importance of staying informed and involved in the resident's care.

Alongside the many positive experiences, several reviewers acknowledge that there are concerns and areas for improvement. Some point to the idea that visitors should not worry about past reviews because the current leadership is performing well, and they encourage direct conversations with managers to address any issues. This perspective suggests a belief that ongoing dialogue with leadership can help resolve problems and continue the positive trajectory. It also signals that the community is aware of the evolving nature of care and management, and that residents and families are encouraged to speak up when something matters.

Yet, the community is not without starkly negative feedback. A number of reviewers recount serious accusations about the kitchen and memory care teams. They describe the kitchen staff as rude and uncaring, raising concerns about how meals are prepared for residents who cannot advocate for themselves. The memory care unit, in particular, is portrayed in the most critical terms, with accounts that sound less like routine complaints and more like urgent allegations of neglect. Reviewers claim residents are not attended to properly, are left on their own or left in soiled conditions, and that hygiene and safety practices fall short of expectations. Some describe odors of urine, unaddressed incontinence, and environments where residents are not changed or cleaned in a timely manner, painting a picture of a facility that struggles to maintain basic dignity for its most vulnerable residents.

Further negative experiences focus on communication and responsiveness. Several reviews describe difficulties in getting return calls or timely updates, especially when concerns arise in memory care. Financial and administrative challenges also appear in the form of billing disputes, delays, and the perception that staff do not adequately resolve issues. There are reports of missing or mishandled belongings, including clothes and toiletries, and even situations where billing for short stays remained after a resident has moved out. These details contribute to a broader sentiment of frustration and distrust regarding some administrative processes.

One lengthy account, given by a former resident and family member, recounts a painful decline in the overall experience. After moving the resident out, the reviewer describes ongoing billing problems, unreturned calls, and a sense that the facility was not fulfilling its responsibilities. They describe a transition to a different, presumably more accommodating, facility as a relief and express a firm stance that Harmony is not a place they would recommend to others. The combined weight of these experiences - especially in memory care and administrative management - appears to temper the otherwise strong voice of praise heard in many other reviews.

Taken as a whole, the reviews paint a complex portrait of Harmony at Wescott: a community where many residents and families sincerely value the care, warmth, and professionalism of a large portion of the staff, and where new leadership is credited with driving noticeable improvements. At the same time, there are equally compelling, troubling accounts that describe severe shortcomings in memory care and some ancillary operations, including food service and administrative handling. For prospective families, the message is clear: Harmony at Wescott has demonstrated genuine strengths in compassionate care, safety, and community-building, but it is essential to conduct thorough, direct conversations with management, visit the facility, and ask detailed questions about memory care practices, dietary services, and how billing and communications are handled. The experiences documented here suggest that, while many find life at Harmony to be positive and supportive, others have faced serious challenges that cannot be ignored.

This part of Summerville, South Carolina offers a variety of amenities for seniors looking to settle down in a peaceful yet convenient location. With a range of restaurants nearby such as Raising Cane's Chicken Fingers and Senor Tequila Summerville, there are plenty of dining options to choose from. Additionally, access to pharmacies like Walgreens and CVS ensures easy access to medication and health supplies. For medical needs, there are several physicians' offices located close by, including specialists in orthopedics, dermatology, and gastroenterology. In terms of healthcare facilities, the Lowcountry Outpatient Surgery Center and HCA Healthcare are within close proximity for any medical emergencies or planned procedures. Overall, this area provides a comfortable living environment with essential services readily available for seniors looking to enjoy their retirement years in Summerville.

Restaurants

• Raising Cane's Chicken Fingers (0.7 miles)
• Charleston Sports Pub (0.7 miles)
• Senor Tequila Summerville (0.8 miles)
• Chili's Grill & Bar (0.9 miles)
• Sonic Drive-In (1 miles)
• McDonald's (1.5 miles)
• Perkins Restaurant and Bakery (1.7 miles)

Parks

• Wescott Park (1.1 miles)
• Ashley River Park Site (3.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Medicine Man Compounding Pharmacy (3.6 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (5.1 miles)

Physicians

• Carolina Spine (1.5 miles)
• Riddle, Patricia E, MD Oasis Medical Spa (1.5 miles)
• Low Country Orthopaedics (1.5 miles)
• Charleston GI (1.5 miles)
• Palmetto Primary Care Physicians (1.5 miles)
• Summerville Dermatology (1.5 miles)
• Springview Medical Properties (1.5 miles)

Hospitals

• Lowcountry Outpatient Surgery Center (1.5 miles)
• HCA Healthcare (1.7 miles)
• Trident Eye Surgery Center (4.4 miles)

Cafes

• Starbucks (5.1 miles)
• Starbucks (6 miles)

Places of Worship

• St John The Beloved Catholic Church (5.5 miles)