Manor House II of Scranton

Pros

• The staff are nice, helpful, and friendly.
• Customer service is described as top tier.
• The store has knowledgeable, eager-to-help personnel.
• The service team provides fast and friendly work.
• Chip and staff are appreciated for making visits pleasant.
• It's a great place to buy a new zero-turn lawnmower, with great people.
• Repairs are completed promptly and the equipment runs like new.
• All of the reviewer's equipment has come from this dealer, indicating strong trust.

Cons

• The parts department had no idea when the needed part would arrive, and the staff member seemed uninterested in helping.
• The service charge of $645 for a 1.5-hour visit felt like a rip-off given the limited work performed.
• They were charged nearly $2,000 to repair a PTO clutch on a used tractor, which felt excessive.
• The salesman provided unclear answers about trade-ins and appeared uninterested in assisting.
• A warranty hose replacement left the customer to buy and install the hose themselves in the parking lot; the service was unacceptable.
• It took four months to complete the work, and the customer was charged for items not done.
• At times, the sales staff seemed disinterested and failed to return calls or provide assistance.
• Several reviews described the prices as expensive, signaling perceived poor value.

Review

Sparrow & Kennedy and the John Deere ecosystem they represent elicit a broad spectrum of experiences from customers. On one end, people describe the store as a dependable source for parts, a place where knowledgeable staff can get you the components you need when you need them. On another end, there are frustrations about pricing, responsiveness, and service processes that leave some customers feeling steamrolled or ignored. Taken together, the voices paint a picture of a dealership that can feel like a lifeline for some and a source of headaches for others, depending on the specific department and the moment.

Several reviews center on parts and ordering experiences, where availability and timing are the touchstones of satisfaction or disappointment. One customer recounts a simple request for a deck lift cable that was said to arrive in two days, only to find two days later that the parts department had no reliable ETA and seemed indifferent about solving the problem. Another person describes a different kind of frustration: being told a price range for an hourly service rate - $250 to $300 per hour - before deciding on service, then feeling they were billed far beyond what they expected for a one-and-a-half-hour visit. In that same vein, there are long-running grievances about higher charges for repairs performed on used equipment, with a specific example of a PTO clutch repair on a tractor that allegedly cost nearly $2,000. Yet the same broad area also contains praise: several customers commend the parts supply as solid, well-priced, or "great" for John Deere components, and others credit the staff with delivering good, knowledgeable service and necessary supplies.

Warranty and service experiences add to the complexity of the dealership's reputation. A strong negative strand centers on a visit where a busted hose was under warranty, but the service department was described as unprofessional and unhelpful, with the staff allegedly asking customers to drop off their tractors and wait, rather than proactively assisting. The same customer notes they ultimately had to buy the hose and install it themselves in the parking lot, a situation that felt diminishing and frustrating even if the repair itself was simple. On the other hand, other customers report positive service experiences: a rider says their 825i gator began running rough, but after service the machine ran like new and, while pricey - as is often the case with John Deere parts - felt worth it. There are also stories of longer timelines and unfinished work, with one customer claiming a four-month wait and being charged for tasks that apparently weren't completed.

Sales experiences at Sparrow & Kennedy add another layer of mixed sentiment. Some customers laud the process as tough but ultimately successful, noting they managed to acquire a tractor after some effort or that the sales team was protective in providing options and guidance. Others recount a different experience: a lack of timely follow-up when trying to purchase attachments or discuss trade-ins, coupled with perceptions that certain salespeople appeared disinterested or preoccupied. One reviewer explicitly described a sense of being ignored while the salesperson remained in an office, talking about everything except the sale. Yet there are counterpoints - glowing mentions of staff members who stand out for their helpfulness, including references to specific individuals like Cliff Darling, Chip, and others who are praised for friendly, knowledgeable, and attentive service.

Beyond transactional frustrations, several recurrent themes describe the overall customer service climate. Some reviewers emphasize a welcoming environment and friendly, down-to-earth staff, with comments such as "Nice and helpful," "Very friendly and professional staff," and "Great service and friendly staff." Others highlight the opposite experience, where customers walk away with feelings of being undervalued or ignored, especially when the sales floor or service counters feel unengaged or slow to respond. The store is repeatedly described as a place with many positive, capable people who know their machinery and can get things moving, but the sentiment is occasionally punctuated by complaints about pricing, follow-up, and perceived pressure or disinterest.

In the mix of praise and critique, several recurring lines capture the paradoxical reputation of Sparrow & Kennedy as a whole. Longtime customers who have bought multiple pieces of equipment stress that their experiences are not uniform and can vary with the department and the individual they interact with. Some customers openly express appreciation for the breadth of inventory, the accessibility of parts, and the knowledge of the staff, while others warn potential buyers to brace for price sensitivity and uneven service. The consistent thread is that this dealer - like many large brand ecosystems - delivers strong value in parts availability, expertise, and certain aspects of service, but can disappoint on pricing clarity, follow-through, and sales engagement.

For anyone considering a visit, the takeaways are practical. If you need parts or quick repairs, Sparrow & Kennedy can be a reliable resource with knowledgeable staff and a broad catalog, but be prepared to discuss pricing upfront and get a written estimate to avoid surprises. If you've had a less-than-satisfactory experience in the service or sales process, your feedback aligns with other customers who've felt the same sting, and it may help to identify a specific service advisor or salesperson who can provide a more consistent experience. While some rate the company highly for efficiency and friendliness, others urge caution, especially when warranties or the cost of labor and parts is involved. Overall, Sparrow & Kennedy presents as a dealer with real strengths in parts and knowledge, paired with a spectrum of customer experiences that range from excellent to deeply frustrating, depending on who you work with and what you need.

Located in Scranton, South Carolina, this area offers a convenient and accessible location for seniors looking to settle down. With a variety of dining options such as Schoolhouse Bar-B-Que and Lake City Shrimper just a short distance away, residents can enjoy delicious meals without traveling far. Places of worship like Mt Rona Baptist Church and parks like Lynches River County Park provide opportunities for spiritual fulfillment and outdoor recreation. Easy access to medical care is available with Lake City Family Medicine and McLeod Family Medicine Center nearby, along with several pharmacies including Price Wise Pharmacy and The Medicine Cabinet. For transportation needs, Enterprise Rent-A-Car and U-Haul services are conveniently located within the vicinity. Overall, this area offers a peaceful and well-equipped setting for seniors looking to retire in comfort.

Restaurants

• Schoolhouse Bar-B-Que (0.1 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.2 miles)
• Subway (3.1 miles)
• Sonic Drive-In (3.2 miles)
• Lake City Shrimper (3.2 miles)
• El San Jose of Lake City Mexican Restaurant (3.3 miles)
• Domino's Pizza (3.3 miles)

Places of Worship

• Mt Rona Baptist Church (0.4 miles)
• Wrenn Electric Service (0.4 miles)
• Scranton Methodist Church (0.4 miles)
• Southern Baptist Convention (0.5 miles)
• St John Holiness Church (1.1 miles)
• Savannah Grove Baptist Church (3 miles)
• Grace Free Will Baptist Church (3.2 miles)

Parks

• Lynches River County Park (0.4 miles)

Cafes

• Scranton Cafe (0.4 miles)
• Baker's Sweets Bistro & Bakery (3.5 miles)

Physicians

• Lake City Family Medicine (2.4 miles)
• Brown Morris Ii Md (2.4 miles)
• McLeod Family Medicine Center Lake City (2.8 miles)
• Palmetto Primary Care (3.1 miles)
• Pee Dee Family Practice (3.1 miles)
• Hopehealth In Lake Cit (3.2 miles)
• Elm Pediatrics (3.2 miles)

Pharmacies

• Price Wise Pharmacy (2.9 miles)
• The Medicine Cabinet (3.1 miles)
• M & D Drug Co. (3.5 miles)
• CVS Pharmacy (3.7 miles)
• Pamplico Pharmacy (11.4 miles)
• Longs Drugs (11.4 miles)
• CVS Pharmacy (16.3 miles)

Hospitals

• Lake City Community Hospital (3 miles)

Transportation

• Enterprise Rent-A-Car (3.4 miles)
• U-Haul Moving & Storage (3.4 miles)
• U-Haul Neighborhood Dealer (15.6 miles)