Love and Care Home Care

Pros

• The company is an awesome place to work.
• They are very caring about the health of the staff and the clients.
• The staff are friendly and professional.
• The administrator took care of all needs from the initial meeting.
• The people at the agency were very friendly from the onset.

Cons

• The person who answered the phone was very rude and unprofessional.
• The manager was unhelpful and did not provide the needed assistance.
• The owner needs training in customer service and teamwork.
• The office staff showed disrespect and rudeness toward the caller.
• The reviewer would not recommend the company and considers it among the worst in home health care.

Review

The collection of experiences shared about Love and Care Home Care Agency paints a picture of a service that can be both highly valued and frustratingly inconsistent. On the positive side, several readers describe the agency as a place where care and compassion are evident, both for clients and for the staff who serve them. On the negative side, other voices recount encounters with rude or disrespectful office personnel and management issues that undermined their trust and left them seeking help elsewhere. Taken together, the reviews reveal a spectrum of experiences that may hinge on who you interact with and what needs you bring to the agency.

Several reviewers highlight a strong, favorable experience tied to personal interactions and the outcomes of care. One person describes the agency as an "awesome place to work," noting that the organization is very caring about the health of both staff and clients. This perspective is echoed by a seasoned nurse who has been with the company for over two years and expresses genuine appreciation: she loves working there, sees no problems in her daily experience, and describes the environment as friendly and professional, with teams that keep her employed. For this reviewer, the culture appears to be supportive, and the workplace dynamics positive enough to sustain long-term commitment.

In contrast, another set of comments focuses on problematic interactions with the office staff and management. One reviewer recounts a troubling phone experience in which the representative was described as rude and unprofessional. The caller sought to speak with the manager, only to be told the person answering was the manager, yet the interaction failed to deliver the information they needed. The frustration culminated in the reviewer turning to a nearby agency for help, where they received the information and support they sought. The message to leadership was clear: customer service is essential, and the owner should prioritize training in customer service and teamwork to prevent similar disappointments.

There is also a distinctly negative client perspective that emphasizes disrespect and rudeness from office staff, describing the experience as unimaginable and stating that it would dissuade others from using the agency. This reviewer explicitly says they would not rank the company among their top five and labels the experience as among the worst they've encountered in home health care, underscoring a sense of betrayal or disappointment with the agency's administrative side.

Yet another account offers a much more favorable client experience, focusing on early-stage interactions and ongoing collaboration. This reviewer notes that the people at the agency were very friendly from the outset and that the administrator took care of all needs from the initial meeting, presenting a portrait of responsiveness and attentiveness that can ease the often stressful process of arranging home care for a loved one.

What emerges from these notes is a nuanced picture: the core caregiving staff can be praised for their dedication and professionalism, while the quality of the customer-facing office experience seems highly variable. A recurring theme across several reviews is the impact of leadership and administrative conduct on overall satisfaction. When interactions with the office feel respectful, organized, and responsive, families and staff alike express confidence and gratitude. When interactions with the office feel dismissive or unhelpful, frustration grows quickly, coloring perceptions of the entire agency.

In sum, Love and Care Home Care Agency appears to deliver valued care in several cases, supported by caring colleagues and a customer-focused frontline when things go smoothly. However, the service can also fall short in the eyes of clients who encounter rude or unhelpful office staff and leadership that doesn't meet expectations for professional courtesy and teamwork. This mix suggests that experiences may vary significantly by location, individual staff, and moment-to-moment interactions with the agency's administration. If you're considering their services, it could be wise to speak with multiple team members, ask about procedural expectations, and get a sense of how the leadership handles customer service and staff support - areas that seem to be the dividing line between very positive and very negative experiences in these accounts.

This part of Columbia, South Carolina, offers a convenient and diverse range of amenities for senior living. There are several restaurants nearby, including China Gardens and Nick's Gyros & Subs, providing various dining options. Transportation services such as U-Haul Moving & Storage are easily accessible for any moving needs. For medical care, there are multiple physicians' offices in the area, including Apex Eyecare and North Lake Family Medical Practice. Additionally, there are pharmacies like Walgreens and Kroger Pharmacy within a short distance for medication needs. The community also offers places of worship like Tree of Life Congregation and Shandon Baptist Church for spiritual fulfillment. Overall, this area provides a comfortable and well-equipped environment for seniors looking to settle down in Columbia.

Restaurants

• China Gardens (0.3 miles)
• McDonald's (0.3 miles)
• Nick's Gyros & Subs (0.4 miles)
• Taco Bell (0.6 miles)
• Korea Garden Restaurant (1.3 miles)
• Cracker Barrel (2 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.2 miles)

Transportation

• U-Haul Moving & Storage (0.3 miles)

Physicians

• Apex Eyecare (0.5 miles)
• North Lake Family Medical Practice (1.1 miles)
• Prisma Health Northeast Diagnostic Imaging (1.1 miles)
• First Care (1.1 miles)
• Columbia Spine And Joint (1.1 miles)
• Carolina Retina Center PA (1.1 miles)
• Cardiovascular Care Group (1.6 miles)

Theaters

• Spotlight Cinemas Capital 8 (0.6 miles)

Places of Worship

• Tree of Life Congregation (1.2 miles)
• Shandon Baptist Church (3.5 miles)
• Sandhills Community Church (3.8 miles)
• Good Shepherd Lutheran Church (3.8 miles)
• Spring Valley Baptist Church (4.3 miles)

Pharmacies

• Walgreens (2.2 miles)
• Octapharma Plasma (2.3 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.7 miles)
• Walgreens (4 miles)
• Kroger Pharmacy (4 miles)
• Moncrief Pharmacy (4.3 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (3.7 miles)
• Panera Bread (4.5 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)

Hospitals

• Moncrief Army Hospital (4.3 miles)
• Sleep Med (5.1 miles)