Midlands Health and Rehab

Pros

• The CNAs at the facility are among the best the reviewer has seen, and the nursing staff is amazing.
• The RNs and techs have been great at taking care of the resident's husband.
• The physical therapy staff are awesome and consistently help him improve.
• Brooke is described as nice and knowledgeable, addressing and resolving issues.
• Crystal is thanked for her help working with Medicare.
• Midlands Healthcare and Rehabilitation is described as a place the reviewer is very happy with.
• Orientation was marvelous and very welcoming.
• Urshula and her staff are described as wonderful.
• Kadi Feliz is described as the best social worker they have ever had.
• Kadi and Shanika are awesome.

Cons

• They described Midlands Health Rehabilitation as the worst place to bring a loved one, claiming staff let deterioration occur and ignored emergencies until it worsened.
• They said the nurses and managers were the worst and that staff didn't listen; they advised others not to send their loved ones there.
• They wouldn't even send a dog there, calling the staff unprofessional, with minimal weekend coverage, a dirty facility, and unfriendly staff.
• They reported a grandmother's TV didn't work for the entire stay and that discharge was slow with no seating offered.
• They stated one has to constantly call to reach staff, and even then calls were rarely answered.
• They felt care was good at the top but did not trickle down to frontline workers.
• They claimed dietary staff had no idea what to serve patients and often ignored diet restrictions.
• They described being served food they couldn't eat despite clear dietary instructions.
• They called the staff rude and completely unwilling to help.
• They claimed therapists would work for a couple months and then give up, stifling progress.
• They said theft was rampant there.
• They described the facility as disgusting with multiple DHEC violations.
• They alleged staff refused to provide showers and left patients on bedpans for hours.

Review

Families visiting Midlands Healthcare and Rehabilitation have shared a wide-ranging picture of what they've experienced, highlighting both bright spots and serious concerns. On the positive side, there is broad praise for the quality of direct care from CNAs and nursing staff. Many reviewers describe the CNAs as the best they've seen, noting that the caregivers are genuinely attentive, patient, and kind. The nursing staff and aides are repeatedly described as the backbone of the day-to-day care, with visitors appreciating how they interact with residents, how they reassure them, and how they coordinate with families. One family member highlighted that the RN and tech teams have been consistently solid, and that the physical therapy staff work with patients daily, contributing to slow but real progress. The sense across several entries is that, when things are managed well at the bedside, residents receive thoughtful, steady care that makes a meaningful difference in their recovery and comfort.

Several individual staff members are singled out for particular appreciation. Brooke is described as very nice and knowledgeable, able to address issues quickly and resolve them. Crystal is commended for helping navigate Medicare, a critical part of the process for many families. The social work team earns praise as well, with repeated mentions of Kadi and Shanika as helpful, welcoming, and patient in their approach. During orientation, reviewers recall encountering a friendly, personable staff who made newcomers feel comfortable, with some even pointing to specific staff like Urshula as making the experience feel welcoming and well organized. Across these accounts, the overall sentiment is that when relationships with staff are strong, families feel heard, informed, and reassured about their loved ones' care.

There are equally strong voices expressing grave concerns about safety, communication gaps, and perceived neglect. Several reviewers describe the facility as deteriorating care-wise when staffing is thin or management is not attentive. They recount situations where staff did not respond promptly to medical issues or alarms, and where critical concerns were not escalated in a timely fashion, sometimes until conditions worsened. Family members describe having to check in repeatedly, sometimes daily, just to ensure that essential needs are being met, and they report repeated frustrations with unanswered calls and limited channels of communication. In some cases, families note that they were the ones who carried the burden of staying on top of patients' needs, rather than experiencing a seamless, proactive approach from the facility.

The quality of the environment and daily operations also features prominently in the critiques. Several accounts mention dirty conditions, spots of neglect, and housekeeping concerns that undermine comfort and dignity. There are references to rooms not being kept up, slow or inconsistent housekeeping schedules, and a general sense that the atmosphere can feel unkempt or poorly maintained. Compounding these issues, reviewers describe limited resources that impede timely care, such as a shortage of available equipment or beds, which they tie to broader questions about resource allocation and management. The impression left by these reviews is that for some patients, the experience can be fractured between moments of compassionate bedside care and longer stretches of administrative or operational friction.

Communication with families emerges as a central thread tying together many of the most troubling reviews. Families describe phone lines that are hard to reach, a lack of proactive updates, and gaps between what the medical team plans and what families understand. There are mentions of discharge processes where seating and accommodations were not arranged, leaving relatives with a sense of being left to manage logistics on their own at a stressful time. In at least one account, a family member pointed to the social worker as the most reliable conduit for information, suggesting that the facility's internal lines of communication can be unevenly distributed in effectiveness. Several reviewers also highlight the importance of consistent, transparent communication in managing expectations about rehab goals, progression, and what to expect day-to-day.

Beyond day-to-day care, some reviews voice alarming concerns about the facility's safety and the overall quality of care. A recurring claim is that the place may not meet expected safety standards, with statements about DHEC oversight and the presence of violations contributing to a sense of unease. Allegations of theft and a hostile or dismissive atmosphere among some staff members further color the picture for some families. In a few accounts, reviewers express fear about the level of medical attention and question whether residents would receive timely intervention in emergencies. While these statements reflect individual experiences, they contribute to a broader impression of a facility where the quality of care appears highly variable, dependent on who is on shift, how well the management communicates, and how effectively resources are allocated.

Taken together, the reviews present a complex and nuanced portrait. On one hand, Midlands Healthcare and Rehabilitation shows potential for excellent care when nursing and therapy staff are well-supported, communicative, and patient-centered. On the other hand, multiple families report serious systemic and operational challenges - delays in care, inconsistent communication, environmental and hygienic concerns, and worries about safety and accountability. The strongest, most actionable takeaways center on the importance of reliable staffing levels, proactive and clear communication with families, diligent oversight to maintain clean and safe facilities, and robust processes to ensure timely medical response and coordinated discharge planning. For anyone considering care at this facility, the message from these voices is clear: the quality of experience can vary widely, and weighing the benefits of compassionate bedside care against concerns about management, communication, and resources will be essential in making the best choice for a loved one.

Physicians

• Carolina Retina Center PA (0.5 miles)
• Cardiovascular Care Group (0.5 miles)
• Columbia Spine And Joint (0.6 miles)
• First Care (0.6 miles)
• North Lake Family Medical Practice (0.6 miles)
• Prisma Health Northeast Diagnostic Imaging (0.6 miles)
• Apex Eyecare (1.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• Octapharma Plasma (1.9 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.1 miles)
• Kroger Pharmacy (4.3 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (3.7 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)
• Starbucks (4.7 miles)
• Starbucks (4.8 miles)

Restaurants

• Nick's Gyros & Subs (1.5 miles)
• China Gardens (1.7 miles)
• McDonald's (1.7 miles)
• Taco Bell (1.7 miles)
• Cracker Barrel (1.9 miles)
• Wendy's (1.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.9 miles)

Transportation

• U-Haul Moving & Storage (1.6 miles)

Theaters

• Spotlight Cinemas Capital 8 (2.1 miles)

Places of Worship

• Tree of Life Congregation (2.4 miles)
• Spring Valley Baptist Church (2.7 miles)
• Sandhills Community Church (2.8 miles)
• Shandon Baptist Church (4.4 miles)
• Good Shepherd Lutheran Church (5.1 miles)
• Restoration Life Ministries (5.1 miles)

Hospitals

• U HS Pruitt (4.7 miles)
• Moncrief Army Hospital (4.8 miles)