Comfort Keepers in Columbia, SC

Pros

• Imani is a special person.
• Imani is willing to help for as long as she needs to.
• Mr. Miller is an outstanding Client Care Coordinator.
• Ms. Lolita is an outstanding caregiver.
• Mr. Miller is a true professional.
• Lolita is by far the best caregiver.
• Evan is amazing and has a great personality.
• Evington Miller is a very pleasant and caring individual.
• Portia Richardson is a very caring and giving person.
• Portia Richardson is a godsend for my aunt and the other caregivers.
• Evan is very sweet and very helpful to the caregivers and clients; he has an amazing sense of humor.
• Evin is an amazing boss.
• Bailey provides exceptional care and has a kind demeanor.
• DeeDee is an amazing caregiver, helpful and kind, with a smile.
• Jennifer is always a pleasure and goes above and beyond.

Cons

• One reviewer described the service as totally unprofessional and not dependable, citing missed caregiver visits and no replacement.
• Another reviewer charged that the company billed for services not rendered and even charged interest.
• A reviewer labeled the company the worst service they had encountered and advised others not to hire them.
• One reviewer mentioned that some employees displayed attitude and passive-aggressive behavior.
• A reviewer complained about lack of communication, with no caregiver arriving for a weekend and no follow-up.
• Another reviewer noted that a caregiver failed to show up and there was no backup plan for clients who rely on them.

Review

Comfort Keepers in Columbia, SC is best suited for families who want reliable, compassionate in-home care that keeps a loved one safely at home while receiving tailored assistance. This option excels for seniors who value routine, dignity, and daily support with errands, meal preparation, medication reminders, and meaningful companionship. It is particularly well matched to clients managing chronic conditions or recovering from surgery, as well as those needing dementia- or memory-support focused care delivered in familiar surroundings. The emphasis on careful caregiver matching and maintaining a steady care rhythm makes a home-based model feel natural and reassuring, especially for those who thrive with consistency rather than a hospital-like facility environment.

Alternatives deserve consideration when the priority is constant medical oversight or all-day supervision in a monitored setting, or when social programming and on-site nursing or rehab services are non-negotiable. For families seeking highly structured group activities, a more social, facility-based atmosphere, or guaranteed 24/7 coverage with no risk of gaps, a traditional assisted living or skilled nursing residence may be a better fit. Additionally, for households that have encountered reliability problems with scheduling in the past, exploring other agencies with deeper clinician staffing or more rigid backup plans could avert recurring logistical challenges.

The strongest pros center on genuine care and dependable execution. Care is delivered by a team that shows up with professionalism and a sincere willingness to engage, backed by a responsive office framework that prioritizes matching the right caregiver to the client and adjusting plans as needs change. Clients repeatedly note caregivers who are punctual, patient, and capable of handling a broad range of tasks, from running errands to light housekeeping and personal care, without disrupting established routines. The ability to preserve independence while providing practical support creates a sense of security for families, and the supportive leadership frequently elevates these day-to-day advantages into a more holistic sense of well-being for the entire household.

Still, there are clear caveats reflected in a minority of reviews. A few one-star experiences point to reliability and communication gaps, including instances where a caregiver did not show up and replacements were not promptly arranged. While these cases are not typical in the overall pattern of satisfaction, they reveal a nontrivial risk in home-care networks: service gaps if scheduling or backup plans falter. The occasional negative experiences underscore the necessity of concrete contingency policies, clear expectations for weekend coverage, and a formal commitment to back-up staffing. Prospective clients should press for specifics on response times and service guarantees to prevent a drift from promised reliability.

When the positives are anchored by long-tenured caregivers and proactive coordination, the potential downsides become manageable. Families consistently praise caregivers who become trusted extensions of the home, offering companionship, safety monitoring, transportation, meal prep, and assistance with daily routines. The best outcomes arise when a dedicated coordinator remains the single point of contact, a stable caregiver match is sustained, and open, ongoing communication about scheduling, changes in condition, and care goals is maintained. To optimize reliability, it is wise to request a primary caregiver with an explicit backup plan, clarify weekend coverage, and negotiate a defined trial period with measurable benchmarks for timeliness and task completion.

In sum, Comfort Keepers presents a pragmatic, experienced option for those intent on staying at home while receiving personalized, attentive care. It is an especially strong fit for dementia-friendly in-home support and recovery care where consistent aides can cultivate meaningful relationships and uphold familiar routines. That strength, however, rests on robust backup plans and transparent service guarantees. Families that enter with clear expectations, insist on a reliable schedule, and advocate for consistent caregiver matches are likely to experience the most benefit. For those willing to engage actively in the caregiver selection process and to enforce service-level commitments, Comfort Keepers delivers a compelling, hands-on solution that often yields greater continuity and peace of mind than a move to an assisted living facility.

This part of Columbia, South Carolina offers a variety of healthcare options, including cardiovascular care, diagnostic imaging, orthopedic clinics, and family medical practices within close proximity. Pharmacies such as Walgreens and CVS are also conveniently located for easy access to medications. There are several popular chain cafes like Starbucks nearby for socializing or grabbing a quick bite to eat. A selection of restaurants ranging from fast food to casual dining are within a short drive for when you prefer not to cook at home. Additionally, there are places of worship for various denominations in the area, providing spiritual support and community connections. The neighborhood is well-equipped with amenities that cater to seniors' needs, making it a potentially suitable location for senior living.

Physicians

• Cardiovascular Care Group (0.1 miles)
• First Care (0.5 miles)
• Prisma Health Northeast Diagnostic Imaging (0.5 miles)
• Columbia Spine And Joint (0.5 miles)
• North Lake Family Medical Practice (0.5 miles)
• Carolina Retina Center PA (0.8 miles)
• Palmetto Orthopaedic Clinic PA (1.3 miles)

Pharmacies

• Walgreens (0.6 miles)
• Octapharma Plasma (1.4 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)
• Kroger Pharmacy (3.9 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Starbucks (0.7 miles)
• Panera Bread (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (4.7 miles)
• Starbucks (5 miles)

Restaurants

• Cracker Barrel (1.4 miles)
• Wendy's (1.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.4 miles)
• Nick's Gyros & Subs (1.7 miles)
• China Gardens (1.8 miles)
• McDonald's (1.8 miles)
• Taco Bell (1.9 miles)

Transportation

• U-Haul Moving & Storage (1.7 miles)

Theaters

• Spotlight Cinemas Capital 8 (2.2 miles)

Places of Worship

• Sandhills Community Church (2.4 miles)
• Tree of Life Congregation (2.6 miles)
• Spring Valley Baptist Church (2.7 miles)
• Shandon Baptist Church (4.8 miles)
• Restoration Life Ministries (4.9 miles)

Hospitals

• U HS Pruitt (4.2 miles)