Comfort Keepers

Pros

• Mr. Miller is an outstanding Client Care Coordinator.
• Ms. Lolita remains an outstanding caregiver and is by far the best.
• Evin is a true professional.
• Evan is very sweet and helpful to both caregivers and clients.
• Evington Miller is a pleasant and caring individual.
• Portia Richardson is a godsend for my aunt and the other caregivers.
• Bailey has provided exceptional care and support to my mother.
• Tatyana is diligent, tireless, cheerful, and keeps the house in great shape.
• Latoyta Price is an absolute blessing and does an excellent job with my Grandma.
• Danielle is an excellent caregiver who goes beyond the call of duty.
• Jerome Rabon does an excellent job with Edeltraud.
• Judy Tener provides all-star care for my mom.
• Kameron Richardson is a big helper to the family.
• Rachael has been very helpful with Mom and assists in other areas as needed.

Cons

• One reviewer described the company as "horrible people" and stated that they disliked them.
• Another reviewer said the Crossville service was the worst they'd ever encountered, citing no-shows, unanswered calls, failure to meet contracted duties, improper billing including interest, and advised others not to hire them.

Review

Across the spectrum of client experiences, a clear throughline emerges: Comfort Keepers is consistently praised for its dedicated, compassionate care, reliable schedules, and staff who truly treat caregiving as a calling. Imani stands out as a shining example among the team in Columbia, described as a truly special person who is willing to help for as long as she needs to, with no problems and a steady, positive presence that makes the Columbia team stronger. This warmth and consistency appears to be a common thread that runs through many of the accounts, underscoring a culture that prioritizes long-term relationships and dependable support for families.

Several testimonials elevate specific leaders within the organization. Mr. Evington Miller is repeatedly highlighted as an outstanding Client Care Coordinator, with caregivers and families alike noting his professionalism and his ability to engage both clients and team members in a respectful, thoughtful way. Ms. Lolita Baker, likewise, is celebrated as an outstanding caregiver who has earned trust through a year-plus of dedicated service to a family's daughter, even as other caregivers have come and gone over more than five years with Comfort Keepers. The consistency with which these two are praised suggests a leadership-and-caregiver dynamic that families rely on during difficult seasons of caregiving.

From the perspective of caregivers themselves, the care team seems to be built on genuine connection as well as practical support. One caregiver commends Evan (referred to as Evin in some accounts) for ensuring PPE and safety measures are in place, and notes that his approach creates a deeper, more meaningful bond between worker and client beyond mere tasks. The same message of connection appears in other accounts: Evan is described as a tremendous, caring boss who makes the job smoother and more enjoyable, and who has a notable sense of humor that lightens the heavy load of in-home care. Portia Richardson is remembered as a caregiver who has been a godsend to a 103-year-old aunt, a testament to the personalized and patient approach that families value in long-term care.

The praise also extends to the broader Comfort Keepers community, with families emphasizing how the organization feels like part of their own family. Comments such as "WE LOVE COMFORT KEEPERS!! GO KIGHLYN HENDRIX!! And Evington Miller!!" convey a sense of pride and community pride in the team's work. Other caregivers and clients highlight individual assistants who have become indispensable. For example, Bailey is commended for attentive, routine-focused care that has significantly enhanced a mother's well-being, demonstrating how a single caregiver's consistency can stabilize a family's day-to-day life.

Household management and companionship are repeatedly noted as core strengths. Tatyana is described as diligent, tireless, cheerful, and capable of getting a house in great shape; her work has left a positive impression on the family she serves. In this same vein, Latoyta Price earns multiple accolades, described as an absolute blessing who goes above and beyond to reduce stress and provide a calming presence, with praise for her work with a grandmother and the overall caregiving atmosphere she creates. Latoyta's contributions, along with those of Tress Wright - who previously worked with another agency and found a perfect fit with Comfort Keepers - underscore how adept the team is at matching care needs with compassionate, capable hands.

The breadth of staff mentioned speaks to the diverse range of services Comfort Keepers offers. Jerome Rabon is singled out for his work with Edeltraud, with appreciation for his patience and willingness to learn how to communicate with a client who can be choosy about caregivers. Other clients and families commend Jerome R. for reliable, patient care for a spouse, while Danielle is recognized for consistently going beyond the call of duty for a mother, bringing reliability and a life-improving level of attention to care routines. The organization is also praised for its hands-on training, well-organized orientation, and the sense of family that it fosters among staff and families alike.

A number of other caregivers receive high marks for their care and professionalism. Rachael is noted for her helpfulness with mom and readiness to assist in other areas as needed. Indya is praised for punctuality and efficiency, while Jennifer is described as someone who consistently goes above and beyond. Judy Tener is celebrated for attentive, observant, and protective caregiving over seven months, and Kameron Richardson is recognized as a big help to a family whose son benefits from his dedicated care. The praise also extends to the organization's ability to care for in-home dementia patients, with Pam and DeeDee highlighted for their compassionate, patient work with family members living in the home.

However, not all feedback is uniformly glowing. One review expresses strong dissatisfaction with a cross-country provider, describing the service as the worst they've encountered: caregivers didn't show up, didn't answer calls, failed to perform contracted duties, and billed for services with added interest. This stark contrast stands out amid the overwhelming majority of positive testimony, underscoring that, while Comfort Keepers generally earns high marks for reliability and quality of care, issues can arise in specific locations or moments, and such experiences warrant attention and resolution.

Overall, the collection of experiences paints a picture of a company that is deeply valued by families for the personal attention, reliability, and respectful, patient care its staff deliver. The threads of praise - Imani's dedication; Miller's leadership; Lolita's caregiver excellence; the caring, humorous, and steady presence of Evan; the family-oriented approach to support with Portia, Bailey, Tatyana, Latoyta, Tress, and many others - together tell a story of a service that strives not just to meet needs but to elevate the everyday experience of aging and caregiving. The opposite note serves as a reminder that continuous attention to service quality and accountability is essential to ensure every family receives the same level of dependable, compassionate care.

This part of Columbia, South Carolina offers a variety of healthcare options, including cardiovascular care, diagnostic imaging, orthopedic clinics, and family medical practices within close proximity. Pharmacies such as Walgreens and CVS are also conveniently located for easy access to medications. There are several popular chain cafes like Starbucks nearby for socializing or grabbing a quick bite to eat. A selection of restaurants ranging from fast food to casual dining are within a short drive for when you prefer not to cook at home. Additionally, there are places of worship for various denominations in the area, providing spiritual support and community connections. The neighborhood is well-equipped with amenities that cater to seniors' needs, making it a potentially suitable location for senior living.

Physicians

• Cardiovascular Care Group (0.1 miles)
• First Care (0.5 miles)
• Prisma Health Northeast Diagnostic Imaging (0.5 miles)
• Columbia Spine And Joint (0.5 miles)
• North Lake Family Medical Practice (0.5 miles)
• Carolina Retina Center PA (0.8 miles)
• Palmetto Orthopaedic Clinic PA (1.3 miles)

Pharmacies

• Walgreens (0.6 miles)
• Octapharma Plasma (1.4 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)
• Kroger Pharmacy (3.9 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Starbucks (0.7 miles)
• Panera Bread (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (4.7 miles)
• Starbucks (5 miles)

Restaurants

• Cracker Barrel (1.4 miles)
• Wendy's (1.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.4 miles)
• Nick's Gyros & Subs (1.7 miles)
• China Gardens (1.8 miles)
• McDonald's (1.8 miles)
• Taco Bell (1.9 miles)

Transportation

• U-Haul Moving & Storage (1.7 miles)

Theaters

• Spotlight Cinemas Capital 8 (2.2 miles)

Places of Worship

• Sandhills Community Church (2.4 miles)
• Tree of Life Congregation (2.6 miles)
• Spring Valley Baptist Church (2.7 miles)
• Shandon Baptist Church (4.8 miles)
• Restoration Life Ministries (4.9 miles)

Hospitals

• U HS Pruitt (4.2 miles)