Mill Creek Manor

Pros

• The staff at Mill Creek Manor are dedicated and compassionate, providing genuine care and warmth to residents.
• Many caregivers, particularly Von, are noted for their enthusiasm and efforts in creating a vibrant environment that encourages resident participation in activities.
• Residents appreciate the clean and well-maintained facility that offers a comfortable living environment.
• Families have found the assistance from A PLACE FOR MOM to be extremely helpful in their search for suitable care options.
• Some residents report satisfaction with the quality of meals served, noting they enjoy the food provided at the facility.
• The availability of on-site care, including nurses and hair salon services, adds value to residents' daily lives.
• Overall impressions from tours indicate that Mill Creek Manor has friendly staff who are willing to assist potential residents with their inquiries.

Cons

• The facility is consistently understaffed, resulting in poor care for the residents.
• Management appears indifferent to the needs of both staff and residents, leading to dissatisfaction among families.
• There are serious cleanliness issues, with reports of dirty rooms and unpleasant odors throughout the facility.
• Residents have experienced unfulfilled promises regarding meals and housekeeping services that were initially advertised.
• Communication from management is inadequate, with many inquiries going unanswered.
• The food quality is subpar, and dietary restrictions are not always respected, causing health concerns for some residents.
• There is a significant turnover rate among staff members, which contributes to inconsistent care and service levels.
• The living conditions are plagued by pest infestations, leading to distress among residents and their families.
• Some staff members exhibit rudeness towards concerned family members when addressing issues related to resident care.
• Complaints about management's inability or unwillingness to address ongoing problems persist despite repeated assurances.

Review

Mill Creek Manor Nursing Home has received a mixed bag of reviews from visitors and residents' families, painting a nuanced picture of life within its walls. Many reviewers noted the passionate dedication and compassion shown by some of the staff members, particularly caregivers like Von, an RCA who has been heralded for her ability to create a vibrant atmosphere and foster inclusion among residents. Many praised their interactions with caring staff who seemed genuinely invested in the well-being of those they cared for, creating personal connections that were described as heartwarming.

However, despite these positive anecdotes about individual staff members, numerous reviews highlighted significant shortcomings at Mill Creek Manor. The nursing home is reportedly experiencing high staff turnover rates, exacerbated by recent management changes. Families have expressed concern regarding inadequate staffing levels, which have led to lapses in essential services such as housekeeping and meals—services that many tenants initially believed would be included when they signed their contracts. Commenters cited issues like unclean apartments and insufficient food service as troubling signs of neglect and mismanagement.

The quality of food served at Mill Creek Manor has also emerged as a consistent complaint among residents and their families. Several accounts claimed that the meals provided were subpar or did not meet dietary needs, with some relatives relaying experiences where their loved ones were repeatedly served food they were allergic to. Consequently, this has led some residents to seek alternatives outside the facility. For families whose loved ones depend on regular meal services for health reasons, this inconsistency raises serious concerns about the overall commitment to resident care.

Moreover, reports surfaced about cleanliness issues within independent living units. Families described deplorable conditions with infestations and unsanitary environments persisting despite complaints made over extended periods. Issues such as mold damage and pest infestations created distressing living conditions that residents felt should have been addressed proactively by management but instead seemed ignored or downplayed.

Communication—or rather the lack thereof—also appeared to be a systemic issue within Mill Creek Manor’s operations. Numerous reviewers documented challenges in receiving timely responses from administration regarding various concerns raised through email or phone inquiries. This breakdown in communication has left many family members feeling abandoned amid uncertainty surrounding their loved ones' care situations.

Despite all these frustrations voiced by current and former residents’ families, others still found pockets of positivity within Mill Creek Manor's offerings. Some families felt confident in recommending the facility to those seeking affordable housing options paired with minimal care requirements due to its lower pricing model compared to competitors nearby. Overall impressions varied widely based on individual experiences; while there are indeed areas requiring urgent attention from management aimed at improving standards of care and amenities offered at Mill Creek Manor Nursing Home, there remain dedicated staff members striving amidst challenging circumstances to provide support in what can often be an emotionally charged environment for both residents and their loved ones alike.

This part of Columbia, South Carolina offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several places of worship nearby, including Spring Valley Baptist Church and Tree of Life Congregation, residents have access to spiritual support and community. The area also boasts numerous healthcare options, such as Lexington Family Practice Northeast and Northeast Dermatology, ensuring that residents can easily access medical care when needed. Additionally, there are several popular restaurant chains like Chick-Fil-A and Olive Garden within close proximity for dining options. For entertainment, seniors can enjoy movies at Spotlight Cinemas Capital 8 or take a peaceful stroll at Lake Carolina Properties Harborside Village Green. Overall, this part of Columbia provides a well-rounded and convenient living experience for seniors seeking a vibrant community with easy access to essential services.

Places of Worship

• Spring Valley Baptist Church (0.9 miles)
• Grace Life Church (2.7 miles)
• Sandhills Community Church (3.1 miles)
• Restoration Life Ministries (3.3 miles)
• Radiant Life Church (3.5 miles)
• Tree of Life Congregation (4.7 miles)
• Shandon Baptist Church (6.2 miles)

Physicians

• Lexington Family Practice Northeast (1 miles)
• Sophistication Me (1.4 miles)
• Northeast Dermatology (1.6 miles)
• Internal Cleansing & Healing Center (1.6 miles)
• Palmetto Orthopaedic Clinic PA (1.7 miles)
• Associates In Gastroenterology (1.8 miles)
• Berkeley Endoscopy Center (1.9 miles)

Restaurants

• Taco Bell (1.1 miles)
• Cook Out (1.4 miles)
• Applebee's (1.5 miles)
• Chick-Fil-A (1.7 miles)
• Red Lobster (1.8 miles)
• Olive Garden (1.8 miles)
• Lizard's Thicket (1.9 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2 miles)
• Starbucks (2.9 miles)
• Starbucks (3.5 miles)
• The Human Bean Columbia, Summit Parkway (4.7 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Pharmacies

• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.8 miles)
• Octapharma Plasma (3.6 miles)
• Walgreens (4 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.3 miles)

Transportation

• U-Haul Moving & Storage (4.1 miles)

Theaters

• Spotlight Cinemas Capital 8 (4.6 miles)

Hospitals

• U HS Pruitt (4.8 miles)
• Moncrief Army Hospital (6.2 miles)

Parks

• Lake Carolina Properties Harborside Village Green (5.9 miles)