Overall Review of White Oak of Columbia
common
10 reviews mention this
Staff care feels attentive
Residents and families describe staff as caring, attentive, and helpful.
Many reviewers say the nursing team and CNAs were kind and responsive, including during both day-to-day care and transitions into the facility. Positive comments also emphasize frequent updates on health status and a sense of being kept informed. Several people describe specific nurses as compassionate and professional, and one reviewer says their loved one always stayed clean, dressed, and out of bed as requested.
caveat
12 reviews mention this
Serious care issues are reported
Some residents’ experiences include neglect and poor responsiveness.
A recurring negative theme is inadequate attention to basic needs, with reviewers describing residents not being fed, cleaned, or given medicine. Others mention delays or breakdowns in getting help, including unanswered calls and staff not responding when a call light was on. A few accounts also describe worsening health, complications, and families feeling their loved ones were not appropriately cared for.
common
6 reviews mention this
Admissions support eases placement
Families highlight admissions staff for making placement smoother.
Multiple reviewers credit admissions for handling paperwork and answering questions, describing the process as seamless even during stressful moments. Several say the admissions contact helped them understand next steps and quickly established communication once the loved one arrived. Reviews also mention staff meeting residents and families during respite stays and settling people into their rooms.
caveat
3 reviews mention this
The building looks older
Residents should expect an older facility with mixed upkeep impressions.
Some reviewers point to the facility as worn or outdated, describing the building as tired and run down. Others acknowledge it is an older building but note improvements underway. One reviewer balances this by saying the place was older yet still very clean.
common
2 reviews mention this
Activities and social time matter
Reviewers mention engagement through activities and social time.
Families describe residents being kept from lying in bed for long stretches and instead being taken for activities outside the facility. Another reviewer says the respite stay included meeting people and staff involvement across departments, including an activities coordinator.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Columbia Metropolitan (9 miles away)
Extensive amenities and 24-hour care with restaurant-style dining.
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