3321 Forest Dr. Suite 9, Columbia, SC 29204
To contact a resident: (866) 470-5678
For more information about senior living options: (866) 208-4318
Overall Review of Maxim Healthcare
Pros
Sheila Cornelious is best bcba, a great person.- The staff at Maxim Healthcare Group are hardworking and provide outstanding service.
- The group of amazing individuals working with my son is greatly appreciated.
- Health care workers were treated nicely.
- The reviewer described the service as fantastic.
Cons
Maxim was not good at employment verification.- Maxim did not supply an aide for over a month, forcing the reviewer to hire an outside aide at their own expense.
- The reviewer stated they would charge Maxim back every time they had to hire an aide.
- The reviewer warned others to run and hide when they hear Maxim.
- The department was closed, hindering care.
- The staff needed training on the code of conduct and were very unprofessional.
Review
Maxim Healthcare in Columbia, SC is best suited for families dealing with a child or patient who has specific, measurable therapy goals and who can actively supervise scheduling and care coordination. When staffing holds steady, the agency can deliver focused, goal-driven support and quick responsiveness from the care team. The caveat is that success hinges on consistently securing reliable aides and maintaining clear, ongoing communication about schedules, responsibilities, and billing.
Those who cannot tolerate inconsistent staffing or unclear billing should consider alternatives. Reviews repeatedly flag problems with employment verification and attendance, including instances where aides did not show up for extended periods and hours remained billed. In such cases families are forced to shoulder the cost of hiring their own aides to maintain care, creating a disruption that can undermine progress and routine. The financial and logistical risk is real enough that it can eclipse any potential short-term gains.
On the positive side, when Maxim Healthcare performs well, the care team can drive meaningful progress toward set goals. One reviewer highlighted substantial growth for a child, praising staff for hard work, responsiveness, and a collaborative approach to addressing questions and concerns. Instances of skilled, specialized personnel, such as a noted BCBA, underscore that capable clinicians can contribute real, measurable benefit. These success stories signal that the agency has the capacity to deliver high-quality care, provided consistency and coordination are in place.
The most salient drawbacks revolve around reliability and professionalism. The core issues center on staffing stability and timely provision of aides, often accompanied by disputes over hours billed versus hours delivered. Communication gaps surrounding scheduling and billing further intensify frustrations and leave families exposed to unexpected costs and care gaps. In at least one report, the department’s accessibility appeared limited, compounding the challenge of obtaining needed support when it mattered most. These patterns underscore a fragile logistics spine that can derail otherwise effective care.
Pros offset cons only when clear guardrails are in place. For families willing to set explicit expectations, written minimum hours, reliable backup staff, and a defined escalation path, the benefits can emerge: tangible progress toward goals, prompt responses to questions, and a care team that demonstrates genuine commitment. Prospective clients should insist on a dedicated care coordinator, transparent billing terms, and a contingency plan for staffing continuity. Noting concerns about conduct and professional communication, it is prudent to verify ongoing training and enforce a tested code-of-conduct standard before committing.
Bottom line: Maxim Healthcare is not a one-size-fits-all solution. It can work for families who can actively manage care coordination, tolerate some risk, and prioritize rapid, goal-oriented work from skilled clinicians. For others, especially those who require unwavering staffing reliability, predictable billing, and consistently professional communication, alternatives deserve serious consideration. A careful comparison with other home health or licensed home care providers focused on staffing stability and transparent operations will help families protect continuity of care and budget.
Columbia Metropolitan (9 miles away)
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