All Ways Caring HomeCare

Pros

• The company is described as always caring.

Cons

• The company is unreliable.
• The branch manager could not keep her word.
• The CEO does not know how to run the business properly.
• On day one, the caregiver assigned to the father called out last minute and a replacement could not be found.
• On day two, another caregiver was late and there was no timely update to the family.
• The reviewer fired the company after only two days of service.
• The reviewer would not recommend this company.
• Transparency is not part of their program.
• The agency allegedly expects a quadriplegic with no use of hands to administer her own medicine.
• Kay lied about conversations regarding service and patient issues.

Review

This experience with Always Caring Homecare left a lasting impression for all the wrong reasons. From the outset, the sense that the company could not be relied upon grew quickly. The branch manager, who was supposed to manage schedules and commitments, could not keep her word, and the leadership - beginning with the CEO - seemed out of touch with the core needs of a patient and family. The CEO, who reached out to inquire about what happened, appeared unaware of the underlying issues or how the business should properly be run. What was promised in terms of dependable care devolved into unanswered questions and missed expectations, creating a frustrating and unsettling start to what should have been a stable caregiving arrangement.

The first day was the most troubling. An employee who was assigned to care for my father called out at the last minute, and the agency was unable to secure a replacement that day. For a family relying on consistent care, that level of disruption is unacceptable, especially when the caregiver's presence is critical to a vulnerable person's well-being. The lack of contingency planning and the inability to fill a last-minute vacancy set the tone for what followed and underscored a pattern of unreliability that the family simply could not overlook.

On the second day, the problems continued. Another caregiver called her supervisor to say she was running late, and I had to call the office to locate where the caregiver actually was because she had not shown up at the house on time. This ongoing misalignment between scheduling, communication, and actual caregiver arrival underscores a systemic issue rather than an isolated mistake. The repeated delays and the office's inability to provide timely clarification or accountability made it clear that the service level was not meeting even the most basic expectations for timely and consistent care.

After only two days of service, I terminated the relationship with the agency. I would not recommend Always Caring Homecare to any other family. The overall experience felt like the worst caregiver and business encounter I had ever faced. The combination of missed commitments, poor reliability, and a pattern of miscommunication created a sense of distrust that is hard to overcome, especially when a loved one's health and safety are at stake. It was evident that the level of care they were capable of providing did not meet the standards we required.

A larger concern expressed in the experience was the lack of transparency in their policies. The reviewer notes that transparency is not part of their program, which is a serious critique for any homecare provider. There was a troubling impression that the agency expected a quadriplegic with no use of hands to administer her own medications, a demand that even the head and spinal cord injury waiver program's case manager reportedly found astonishing. The suggestion that a coordinated team effort could have averted such a risky and inappropriate expectation points to failures in teamwork, communication, and policy alignment. The reviewer observed that private pay might yield different outcomes, but waiver programs - where many clients rely on support - appear not to be treated with the same level of consideration.

The reviewer's attempt to seek clarity with the Office for PC2 services in Charleston, SC, reveals another layer of concern. There were only two conversations with intake, led by someone named Kay, about availability, and an email afterward claimed that Kay had lied about conversations related to the type of service requested and the patient's health issues. Attempts to discuss these discrepancies with Kay and the office manager were met with refusals to talk, which exacerbated the sense that important details were being concealed or misrepresented. The reviewer emphasized that none of the reported health issue discrepancies were valid, making the refusal to engage in a constructive dialogue even more troubling.

Taken together, these experiences paint a portrait of a company that struggled with reliability, transparency, and accountability. The pattern of last-minute callouts, missed arrivals, and poor communication between staff and management created an environment where a vulnerable individual's needs could not be met safely or consistently. The reviewer's closing reflections - urging others to verify policies up front and highlighting the potential disparity between private pay and waiver programs - underscore a broader message: the quality of care hinges on clear policies, dependable staffing, and open, honest communication. For anyone considering Always Caring Homecare, these detailed concerns demand careful consideration and due diligence before entering into any arrangement.

Physicians

• Harold Dr - Nicolette Harold R Dr Nicolette DO (0.8 miles)
• New Body Center (1 miles)
• MUSC Health Lung Cancer Screening at West Ashley Medical Pavilion (1.1 miles)
• Langdon All Hartsock, MD (1.1 miles)
• MUSC Health West Ashley Medical Pavilion - Epic Center (1.2 miles)
• Louis Arsenio Gerena, MD (1.2 miles)
• Eye Associates of Charleston (1.2 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (0.9 miles)
• Primary Rx (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Low Country Diagnostics Compounding Lab (2.7 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• Chick-Fil-A (0.9 miles)
• Gene's Haufbrau (1.9 miles)
• Chick-Fil-A (2 miles)
• O'Charley's Restaurant + Bar (2.1 miles)
• Maybank Public House (2.9 miles)
• Pour House (3 miles)
• California Dreaming (3.4 miles)

Cafes

• Panera Bread (1.1 miles)
• Sightsee (3.8 miles)
• The Daily (3.9 miles)
• Babas on Cannon (4.1 miles)
• Off Track Ice Cream (4.6 miles)

Hospitals

• Center For Abandoned Cats And Tomatoes (1.3 miles)
• Bon Secours St Francis Hospital (1.9 miles)
• Roper Hospital Ambulatory Surgery & Pain Management (3.4 miles)
• MUSC Ashley River Tower (3.6 miles)
• Musc Shawn Jenkins Children's Hospital (3.7 miles)
• Roper St Francis Foundation (3.7 miles)
• Emergency Department, Roper Hospital (3.8 miles)

Parks

• Medway Park (2.9 miles)
• Brittlebank Park (3 miles)
• West Ashley Park (3.1 miles)
• Hampton Park Dog Run (3.3 miles)

Places of Worship

• Greek Orthodox Church of the Holy Trinity (3.6 miles)

Transportation

• Charleston Visitor Center Bus Shed (4.4 miles)