Maxim Healthcare

Pros

• The administration and staff are kind and understanding toward families' situations.
• The office staff feels like family and has a great culture.
• They are honest and down-to-earth, and families feel comfortable with them.
• They communicate clearly about last-minute changes.
• The coordinators communicate well with families.
• The office has a wonderful atmosphere and caring people.
• It is a great place to work with a caring and compassionate team.
• The caregivers are good.

Cons

• Caregivers frequently did not show up, undermining reliability.
• The office staff were unprofessional.
• There were record-keeping problems, including name mismatches that caused confusion about who was being cared for.
• A Maxim aide was dismissive, unhelpful, and spent time on his phone instead of assisting.
• Some caregivers appeared not to care about patients.
• The agency rarely communicates, sometimes lies, and should be avoided.
• Caregivers were often last-minute hires and not qualified.

Review

The overall mood from those weighing in on this agency is a study in contrasts. On one hand, there is a strong sense of warmth, a feeling that the office culture operates like a close-knit family and that the people in charge genuinely care about both their clients and the families who rely on them. Reviewers repeatedly mention the kindness and understanding shown by administration and office staff, even when life throws curveballs. One account highlights how staff have been supportive when dealing with delicate family circumstances, including care for autistic twins who are non-verbal, and how they strive to be helpful not only to the patient but to the family as a whole. The emphasis on honesty, down-to-earth attitudes, and comfort with the people they work with stands out as a defining positive thread, with reviewers noting the flexibility to accommodate last-minute changes and the sense that, in those moments, the team communicates clearly and with empathy. In short, the culture in some parts of the organization feels genuine, transparent, and oriented toward making tough situations a little easier.

The praise isn't universal, of course. Some reviewers acknowledge that there is more to the organization than just a feel-good story. A few lightly positive notes mention that, in practice, the office climate can be welcoming and that the coordinators at Maxim, in particular, communicate well and keep families informed. Yet even among those who see value in the administrative side, there is a persistent undercurrent of concern about consistency and reliability in caregiving. Several statements point to caregivers who do good work when they show up, but who sometimes fail to appear as scheduled. The frustration isn't just about delays; it's about the sense that you can't depend on a caregiver being present when promised, which undermines trust, especially for families counting on consistent support.

Within this mix, a recurring theme centers on reliability and accountability. Some families report that caregivers would come and go as if they were the ones in charge of the schedule, leaving families anxious about who would actually arrive to provide care. Comments about last-minute changes, unpredictable attendance, and caregivers who seem disengaged - sitting on phones instead of engaging with patients - paint a picture of inconsistent service. When records or placements don't align, the concerns snowball: a family might learn there's no record of them due to mismatched names or other administrative hiccups, which only compounds the frustration. The overarching message is that, while the caregivers themselves can be capable and compassionate, the systems around scheduling, communication, and continuity need strengthening to prevent the sense of being left in limbo.

When the focus turns to Maxim specifically, the mixed bag becomes even more pronounced. Reviewers who've interacted with Maxim's coordinators often speak highly of the coordination and the effort to keep families in the loop. However, even within Maxim's framework, there are hard truths about frontline caregivers. One review recounts a first-week experience with a male aide who was dismissive and disengaged, spending more time on his phone than helping a family member, which left a lasting impression about the degree of attentiveness a patient should expect. The reviewer notes that they no longer have that caregiver and urges others to request a different one if needed, underscoring that proactive communication with the agency can lead to positive changes. Still, the incident underscores a critical point: even a well-run coordinator system can be undermined by an individual caregiver who does not meet basic standards of care.

The most blunt and alarming voices in the collection come from those who describe the organization in the harshest terms. Phrases like "a complete joke," "nothing but a lie," and "complete liars" reflect a level of distrust that goes beyond isolated incidents. Some reviewers allege that the agency shows little regard for patients and families, with aides moving in and out on their own terms, and with a pattern of missed visits and lazy performance when they do arrive. Tales of sparse or poor communication, combined with accusations of deception, escalate concern to a fever pitch for those evaluating their options. These strong criticisms suggest that, for some families, the experience has become a trial of endurance, with questions about the honesty and reliability of the organization at the forefront.

There are also entries that speak to internal organizational strain, including staffing and compensation concerns. A particularly pointed critique describes working conditions rather than patient care: long hours, excessive overtime, and a struggle to obtain promised paid time off. The frustration of chasing PTO, the perception that supervisors ever-ready to delay or avoid callbacks, and comparisons to a "slave-like" work environment all contribute to a narrative of burnout among staff, which inevitably colors the care experience seen by families. These comments do not exist in isolation from patient care issues; they suggest that when the workers themselves are stretched thin or frustrated, the quality of attention and responsiveness to families can suffer.

Yet amid the alarms and criticisms are echoes of appreciation for what the office environment can be at its best. Several reviews celebrate a wonderful, welcoming office atmosphere and the presence of caring, compassionate teams. Phrases like "wonderful atmosphere in the office," "truly caring people," and "a great place to work" appear alongside more critical notes. The juxtaposition is telling: those who experience the supportive side of the organization repeatedly acknowledge it as a differentiator, even as other reviewers raise concerns about staffing, consistency, and communication. It's a portrait of an organization with real strengths in its culture and people, yet with systemic vulnerabilities that can undermine those strengths if left unaddressed.

In the end, what emerges is a nuanced portrait of an agency that can be deeply valued for its people and its intent, while simultaneously showing notable cracks in reliability, transparency, and workforce management. Families who encounter the caring side of administration and the warmth of the office staff may feel supported and understood, especially in challenging personal situations. At the same time, other families report a troubling lack of consistency - caregivers who don't show, units that misrecord clients, and office communications that leave families unsure of what's happening next. For anyone considering this agency, the takeaway is clear: there are strong, genuinely compassionate foundations here, but those foundations require ongoing attention to scheduling reliability, caregiver accountability, and candid, timely communication. If you decide to engage with the agency, it may be wise to ask pointed questions about caregiver coverage, escalation paths for unresponsive staff, and explicit policies on time off and response times, to ensure that the positive culture translates into dependable, high-quality care.

This part of Wilkes Barre, Pennsylvania, offers a variety of healthcare options with close proximity to physicians, plastic & reconstructive surgeons, pain management specialists, and hospitals such as the VA Medical Center and Geisinger Health System. Additionally, there are several restaurants offering diverse dining options like TGI Friday's, Olive Garden, and Chipotle Mexican Grill. For those looking to relax or enjoy cultural outings, there are cafes like Panera Bread and Starbucks nearby. Furthermore, there are pharmacies like CVS and Rite Aid for convenient access to medications. Places of worship such as St Maria Goretti Church provide spiritual fulfillment within the community. Overall, this area offers a mix of healthcare services, dining options, recreational activities at nearby parks like Luzerne County Recreational Complex and cultural experiences at theaters like R/C Wilkes-Barre Movies 14, making it a potentially desirable location for senior living.

Physicians

• Plastic & Reconstructive Surgeons (0.4 miles)
• Comprehensive Pain Management Specialists (0.6 miles)
• Brucker, Wilma K, Md - Va Medical Center-Wilkes-Barre (0.6 miles)
• Geisinger Wyoming Valley Medical Center East Mountain Blvd Clinic Lab (0.9 miles)
• Miracle-Ear Hearing Aid Center (1 miles)
• Dr. Joseph Wagner (1 miles)
• Northeastern Eye Institute (1.1 miles)

Hospitals

• VA Medical Center (0.6 miles)
• Geisinger Health System (0.7 miles)
• Geisinger Hospital (0.8 miles)
• Janet Weis Children's Hospital At Geisinger Wyoming Valley (0.9 miles)
• Geisinger East entrance (1 miles)
• General Hospital (1.8 miles)
• Center For Same Day Surgery (2.2 miles)

Restaurants

• TGI Friday's (0.7 miles)
• CoreLife Eatery (0.9 miles)
• Olive Garden (1 miles)
• Mirakuya Japanese Restaurant (1 miles)
• Royal House Buffet (1.1 miles)
• Chipotle Mexican Grill (1.1 miles)
• Ruth's Chris Steak House (1.1 miles)

Cafes

• Panera Bread (1.2 miles)
• Bistro On Hudson (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (3.4 miles)
• Mattern's Floral and Furnishings (3.5 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Wegmans (2.1 miles)
• Advanced Pharmacy Services (2.2 miles)
• Rite Aid (2.4 miles)
• Discount Med Direct (2.8 miles)
• Rite Aid (3 miles)
• General Community Pharmacy (3 miles)

Places of Worship

• St Maria Goretti Church (3 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (3.1 miles)

Parks

• Luzerne County Recreational Complex (3.2 miles)
• Kirby Park (3.3 miles)