1555 East End Boulevard Plains Twp, Wilkes Barre, PA 18711
For more information about senior living options: (866) 208-4318
Overall Review of Timber Ridge Health Center
Pros
The facility is clean and well-maintained.- The staff are compassionate, attentive, and thorough.
- The rooms are comfortable, with private and semi-private options.
- The dining area is clean and comfortable, and the food is wonderful.
- The facility offers engaging activities, such as arts and games nights.
- The staff communicate well with families and keep them informed.
- The staff at Timber Ridge are wonderful, very attentive, and provide all the needed services.
Cons
The patient lay for hours in soiled clothes in his bed, causing skin irritation.- Timber Ridge staff repeatedly turned off the cancer-trial device, limiting its use to only a few hours per week and, the reviewer believes, contributing to disease progression.
- The patient was found in an empty therapy room, wheelchair-bound and unable to move the chair, with staff not arriving for over an hour.
- The patient’s belongings were stolen, and basic treatments and care were refused.
- The care was described as very poor unless the patient could do for himself.
- Covid-related restrictions prevented in-person visits, with no-contact visits only.
- The reviewer would never want to see anyone in this facility.
Review
Timber Ridge Health Center in Wilkes-Barre, PA is best suited for families that can actively supervise care and demand a dependable rehab focus for a loved one. It suits residents who prize a clean, well-maintained environment, comfortable room options, and a social program that includes arts and games nights, along with dining that can be pleasant. When staff engagement is consistent, the facility can deliver compassionate daily support and genuinely helpful rehabilitation attention. In short, Timber Ridge rewards families willing to partner closely with the team and advocate for clear care plans rather than relying on hands-off oversight.
Those evaluating options should note that alternatives may be preferable for anyone prioritizing reliable, consistently delivered care and a robust, accountable rehab program. If steady physical therapy, timely basic care, stringent adherence to treatment plans, and strong protection of personal belongings are non-negotiable, other centers with proven track records in rehab delivery may offer greater peace of mind. Cost sensitivity also matters; several reviewers describe Timber Ridge as costly, so a clear comparison of what is included and how value is measured is essential before choosing.
On the plus side, the facility’s appearance and atmosphere frequently emerge as strengths. Reviewers describe a clean, well-kept campus with attractive, comfortable rooms and a dining environment that many find welcoming. When interactions are positive, staff members convey warmth, attentiveness, and thoroughness, and activities programming provides opportunities for engagement beyond medical needs. One reviewer specifically noted being kept informed and involved in care decisions, which is a meaningful indicator that good communication can and does occur when the team is aligned.
The strongest cautions center on inconsistent care quality and gaps in daily operations. Several accounts describe long delays in basic care, periods where a patient was left uncomfortable or unmonitored, and therapy resources that were not applied as expected. Additional concerns include report of belongings being stolen and instances where basic treatments or attention were refused, which undermine trust and safety. There is also a perception of uneven case management, with some staff praised and others viewed as unhelpful or misaligned with the resident’s needs. Taken together, these experiences point to a real risk that outcomes depend heavily on which shifts are on duty and how assertive family members are in monitoring progress.
Do the pros offset the cons? For families that can maintain vigilant oversight, coordinate with therapy teams, and press for timely care, the positives, clean facilities, pleasant rooms, and compassionate moments, can indeed translate into a tolerable rehab stay. The environment’s comfort and the potential for warm, attentive interactions provide practical value when operations are functioning smoothly. However, the recurrent themes of neglected care, inconsistent rehabilitation delivery, and disputes over basic protections cannot be dismissed. Timber Ridge offers meaningful upside in the right circumstances, but it does not stand as a guaranteed, steady solution for residents who require predictable, high-quality care without continuous advocacy.
Decision guidance should be concrete and proactive. Start with a candid, written rehabilitation plan that names therapists, outlines daily schedules, and sets measurable goals with projected timelines. Insist on a formal policy for safeguarding personal belongings and request access to prior incident logs and staff-to-patient ratios. Arrange meetings with the therapy supervisor and the charge nurse to gauge consistency across shifts, and request opportunities to observe therapy sessions and mealtime care. Compare Timber Ridge against other facilities with similar price points to verify which centers demonstrate a stronger track record in reliable rehab delivery and patient-rights protection. If rehabilitation is the primary objective and ongoing advocacy is feasible, Timber Ridge can work; if a fully predictable, hands-off standard of care is essential, it may be prudent to explore additional options before committing.
180 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Wilkes-Barre Scranton International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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Comprehensive Exploration of Living Wills and Other Advance Directives
