Rest Haven Nursing Home

Pros

• The facility is well-kept and the kitchen is clean and organized.
• Staff are helpful and polite.
• The facility has motivated workers who readily assist both staff and residents.
• The supervisor is helpful and care is top-tier.
• The staff are among the best the reviewer has worked with, and residents are well cared for.
• The staff are super friendly and consistently go out of their way to help.
• The environment is clean and staff are happy to take care of residents.
• The kitchen staff are caring and diligent and strive to make residents feel at home.
• The facility is very clean, with kind and caring staff, and residents are satisfied with the services.
• The staff are nice, friendly, and helpful; residents are well taken care of.
• The staff are respectful, courteous, positive, and friendly.
• CNAs do a great job and care about the residents.
• The facility is clean and well staffed.
• The staff are welcoming and friendly, and residents feel at home.
• The entry system is safe, secure, and user-friendly.
• The facility has a kind, home-like atmosphere.

Cons

• The kitchen is described as by far the worst, with many residents refusing meals and unclear meal processes.
• The facility is severely understaffed, leading to inadequate care for residents.
• An agency nurse is described as rude and speaking about patients loudly.
• Social services are criticized for giving the runaround and mishandling burial funds.
• Residents experience missed appointments and long waits for necessary care or equipment (e.g., a new leg).
• The reviewer would not recommend the facility for loved ones due to safety concerns and mentions lawsuits against it.

Review

Rosewood Rehab Center leaves a strong first impression with a sense of being well cared for, from the moment you walk in. Reviewers repeatedly highlight the facility as well-kept and clean, with a kitchen that stands out for its cleanliness and organization. The emphasis on a hygienic environment is clear, and many testimonials note pride in maintaining high standards of cleanliness throughout the building. It's described as a place that takes pride in its appearance and in providing a safe, orderly space for residents.

The staff consistently emerges as one of the center's strongest assets. Numerous remarks praise the helpfulness and politeness of employees, with many saying they would return to work there as agency CNAs. Statements such as "Everyone was very helpful and polite," and "Great facility!!! Workers were motivated to help other staff and the residents as well" reflect a culture of teamwork and supportive leadership. Several reviewers highlight individual staff members who go above and beyond, describing them as friendly, respectful, and attentive, with supervisors noted as particularly helpful. In short, the human side of Rosewood - the care, the courtesy, and the teamwork - gets frequent, glowing praise.

Beyond general care, the kitchen and food service receive notable attention. One long-tenured kitchen employee who joined six months ago speaks warmly about the cooking staff and the pride they take in feeding the residents. While acknowledging that food may not be "the absolute best in the world," this reviewer emphasizes a 95% success rate and celebrates a kitchen team that is caring and diligent, striving to make residents feel at home. The sentiment is that the kitchen staff genuinely cares about residents' comfort and nourishment, even if the occasional challenge - such as the involvement of high school students on certain shifts - adds complexity. Overall, the tone is that meals are more than sustenance; they are an important part of making residents feel secure and cared for.

Personal experiences within Rosewood bear out a picture of compassionate care, particularly when a family member is ill. One reviewer recalls moving their mother here after a difficult stay at another facility and emphasizes that Rosewood treated her with "the upmost respect," keeping her comfortable and well taken care of. The reviewer notes that they would not bring a loved one to a place they believed was sketchy or unsafe, and the contrast with the prior facility strengthens the sense that Rosewood can be a place of genuine care and dignity during trying times. Even when issues arise, the message is that Rosewood's staff members can provide reassurance, updates, and reassurance to families.

Despite the many positive notes, not all reviews read like a uniform cheer. A substantial portion of the feedback voices concerns about staffing levels, consistency, and communication. One review mentions that while many staff members are wonderful, there are others who fall short, with calls for recognition of standout agency nurses and questions about bonuses for those who commit to Rosewood. There are complaints about under-staffing and missed tasks such as laundry, as well as rough experiences with some social workers who can come across as unhelpful or uncommunicative. The reviewer goes so far as to describe the experience as having "no complaints" in some areas but counting significant staffing gaps that affect daily operations and resident care, underscoring that problems like appointment delays, treatment coordination, and transparency in care planning can be real and frustrating.

A few reviews dig into more specific criticisms, including concerns about counseling availability and the handling of emotional needs, especially when residents cannot return home. Some readers recount conflicts or gaps in social services, including difficulties with coordinating burial or funeral arrangements and money, which can add stress during already stressful times. On the floor, there are mentions of tense moments around patient care on certain wards and the need for better attention to resident allergies and dietary needs, suggesting that some processes could be more robust. Taken together, these comments point to a facility that, while generally well-regarded, faces the very real, ongoing challenge of maintaining consistent staffing, reliable communication, and comprehensive support across all departments.

All told, Rosewood Rehab Center emerges as a place with many strengths that consistently shine through in reviews: a clean, well-run environment; a culture of helpful, courteous staff; and a kitchen and dining experience that aims to make residents feel at home. The most compelling praise centers on the competence and dedication of many caregivers, the security of a well-managed, protected space, and the ability of staff to form meaningful connections with residents and their families. At the same time, several reviews illuminate areas where improvement would be welcome - namely, consistent staffing, streamlined communication, and more robust support in social services and counseling - reminding readers that even well-regarded facilities must continually adapt to meet diverse needs. For families choosing Rosewood, the prevailing message is clear: it is a facility that many find trustworthy and caring, with occasional challenges that are not uncommon in the landscape of long-term care.

Restaurants

• McDonald's (0.6 miles)
• Subway (0.7 miles)
• Mount Fuji (0.7 miles)
• Robin's Diner (0.8 miles)
• Manheim Diner (0.8 miles)
• Burger King (1 miles)
• Luckenbill's Family Restaurant (1.1 miles)

Physicians

• Integrated Medical Group PC (0.6 miles)
• Zawisza Michael J DO (0.6 miles)
• Blue Mountain Pediatrics (1.9 miles)
• Schuylkill Medical Plaza (2.9 miles)
• A Woman's Care (3 miles)
• LVPG Orthopedics and Sports Medicine-Mauch Chunk Street (3 miles)
• Eye Consultants Of Pa (3 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Towne Drugs (3.2 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Yorkville Drug Store (3.6 miles)
• Rite Aid (3.9 miles)
• Glad Rx Schuylkill Haven (4.5 miles)

Hospitals

• Surgical Center Of Pottsville (0.9 miles)
• Schuylkill Medical Center South Jackson Street (3 miles)
• Lehigh Valley Hospital Schuylkill (3.1 miles)
• Schuylkill Medical Center East Norwegian Street (3.5 miles)
• Lehigh Valley Hospital-Schuylkill (3.5 miles)

Parks

• Gordon Nagle Trail (2.6 miles)
• Auburn Park (4.8 miles)
• Lion's Pavilion (6.3 miles)
• Heckshersville Playground (7.9 miles)

Cafes

• Pressed Coffee & Books (3.2 miles)

Places of Worship

• Word of Life Baptist Church (3.4 miles)
• Vraj (6.9 miles)
• General Conference Of Seventh-Day Adventists (9.2 miles)
• Salem Hetzels United Ch Christ (9.8 miles)

Transportation

• Geisinger Life Flight 5 (6.7 miles)